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Windows 7: BSOD on L501x

13 Feb 2011   #1
niqushortz

Windows 7 Home Premium x64
 
 
BSOD on L501x

I have a Dell XPS L501x, about 6 weeks old.... got a couple of BSODs and today i got an instant power off (instead of a BSOD).
Computer is under warranty but im out of the country for a couple of months, so please investigate my BSODs.... maybe its just a software issue not a hardware one.

Thanks.


My System SpecsSystem Spec
.
13 Feb 2011   #2
Jonathan_King

Windows 7 Professional x64
 
 

Hello,

Start by uninstalling your nVidia graphics drivers, and installing fresh ones from here: Drivers - Download NVIDIA Drivers

Also, uninstall Daemon Tools, as it uses SPTD. When that is done, remove SPTD with this tool: http://www.duplexsecure.com/download...t-v174-x64.exe

Finally, run driver verifier: Driver Verifier - Enable and Disable

...Summary of the dumps:
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Feb  8 17:48:20.457 2011 (UTC - 5:00)
System Uptime: 6 days 1:39:06.748
*** WARNING: Unable to verify timestamp for cdd.dll
*** ERROR: Module load completed but symbols could not be loaded for cdd.dll
Probably caused by : cdd.dll ( cdd+dc51 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  SC2.exe
FAILURE_BUCKET_ID:  X64_0x50_cdd+dc51
SystemProductName = XPS L501X  
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Feb  2 16:08:44.160 2011 (UTC - 5:00)
System Uptime: 0 days 2:10:17.705
Probably caused by : ntkrnlmp.exe ( nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  SC2.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26
SystemProductName = XPS L501X  
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Jan 30 09:53:33.228 2011 (UTC - 5:00)
System Uptime: 0 days 2:40:18.399
Probably caused by : ntkrnlmp.exe ( nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  SC2.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26
SystemProductName = XPS L501X  
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Jan 30 07:12:39.859 2011 (UTC - 5:00)
System Uptime: 1 days 3:59:41.777
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for win32k.sys - 
Probably caused by : win32k.sys ( win32k!memset+86b )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k!memset+86b
SystemProductName = XPS L501X  
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
14 Feb 2011   #3
niqushortz

Windows 7 Home Premium x64
 
 

I did all the things u recommended to do, but after i activated Driver Verifier and rebooted, Windows locked up at the boot screen.
My System SpecsSystem Spec
.

14 Feb 2011   #4
Jonathan_King

Windows 7 Professional x64
 
 

Hello,

Try rebooting again, and see if you can boot it. You may have to try several times.
My System SpecsSystem Spec
14 Feb 2011   #5
niqushortz

Windows 7 Home Premium x64
 
 

I restarted, it booted up just fine. But after the lock-up i used "last known good configuration" to boot into Win, so i could write the post. I dont know if that changes anything...
My System SpecsSystem Spec
14 Feb 2011   #6
Jonathan_King

Windows 7 Professional x64
 
 

Enter verifier /query into a command prompt; does it show a list of drivers being verified, or does it say "No drivers currently being verifier"?
My System SpecsSystem Spec
14 Feb 2011   #7
niqushortz

Windows 7 Home Premium x64
 
 

No drivers verified
My System SpecsSystem Spec
14 Feb 2011   #8
Jonathan_King

Windows 7 Professional x64
 
 

Enable driver verifier again, and reboot; keep rebooting until it lets you in. It may take several tries.
My System SpecsSystem Spec
14 Feb 2011   #9
niqushortz

Windows 7 Home Premium x64
 
 

Ok..it started the 3rd time...now query shows a long list of drivers being verified. What next?
My System SpecsSystem Spec
14 Feb 2011   #10
Jonathan_King

Windows 7 Professional x64
 
 

Keep the computer running; see if it BSODs. If it does, upload a new jcgriff2 report.
My System SpecsSystem Spec
Reply

 BSOD on L501x




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