Windows has recovered from a unexpected shutdown


  1. Posts : 19
    Windows 7 Home Premium 64bit
       #1

    Windows has recovered from a unexpected shutdown


    Get this error whenever when I have left the computer for a extended period of time so that it asks me for my User account password to sign back in. Once I sign in my desktop has closed whatever I was working on and this error is there.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF8800494D817
    BCP3: FFFFF88008B15900
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\021311-16723-01.dmp
    C:\Users\Rodger\AppData\Local\Temp\WER-45064851-0.sysdata.xml

    Hope yall can help thank you
      My Computer


  2. Posts : 6,285
    Windows 10 Pro X64
       #2

    Post in the Crashes and Debugging forum to upload the mini dump. Follow the instructions in the Blue Screen of Death (BSOD) Posting Instructions.
      My Computer


  3. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #3

    Rfore44 said:
    Get this error whenever when I have left the computer for a extended period of time so that it asks me for my User account password to sign back in. Once I sign in my desktop has closed whatever I was working on and this error is there.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF8800494D817
    BCP3: FFFFF88008B15900
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\021311-16723-01.dmp
    C:\Users\Rodger\AppData\Local\Temp\WER-45064851-0.sysdata.xml

    Hope yall can help thank you
    Hi Rfore & welcome,

    To ensure minidumps are enabled:
    ** Until a .dmp file is generated, the Minidump folder may not exist.**

    *Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    *Under the Advanced tab, click on the Startup and Recovery Settings... button.
    *Ensure that Automatically restart is unchecked.
    *Under the Write Debugging Information header select Small memory dump (256 kb) in the drop down box (the 256kb varies).
    *Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    *OK.
    Reboot if changes have been made.
      My Computer


  4. Posts : 19
    Windows 7 Home Premium 64bit
    Thread Starter
       #4

    Hope these help
      My Computer


  5. Posts : 2,566
    Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
       #5

    What graphics card do you have?

    Also, AVG needs to be removed including Identity Protection. It is a known issue of causing BSOD on some Windows 7 systems. Use this removal tool when AVG is removed to remove left overs: http://www.avg.com/us-en/download-tools

    Use Microsoft Security Essentials or Avast in it's place.

    Microsoft Security Essentials (MSE) (recommended): http://www.microsoft.com/security_essentials/
    Avast: http://www.avast.com/index
      My Computer


  6. Posts : 19
    Windows 7 Home Premium 64bit
    Thread Starter
       #6

    graphics card is ATI Radeon HD 5770 1GB
      My Computer


  7. Posts : 2,566
    Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
       #7

    Dump blames ATI Drivers...

    - Boot into safe mode with networking
    - Uninstall the ATI drivers including Catalyst Control Center
    - Use driver sweeper to remove leftover ATI display driver files Guru3D - Driver Sweeper
    - Install the latest drivers ATI Radeon http://support.amd.com/us/gpudownloa...on&rev=10.11#1 (Select Catalyst Software Suite, #1)
    - Reboot into normal mode
      My Computer


  8. Posts : 19
    Windows 7 Home Premium 64bit
    Thread Starter
       #8

    Looks like it is working so far thank you for your help
      My Computer


  9. Posts : 2,566
    Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
       #9

    Glad I could help.

    Let us know if you need anything else.
      My Computer


 

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