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Windows 7: BSOD with games

14 Feb 2011   #1
Windowsuser

Windows 7 x64 Home Premium
 
 
BSOD with games

I have had many games crashing and BSOD crash and restarts since I did a clean install of a retail copy of Windows 7 Home Premium x64 edition last July that replaced a retail copy of Vista 64. This crashing seems to be related to one or both of the graphics cards overheating at around room temperature of 72 to 75 degrees but I am not sure. The fan speeds for each graphics card has been set to 50% in the CCC. In addition, I am not sure if this is a power issue or not because this system has two drives and a 1.2kw power supply and the only other thing connected to the power strip is a 30” monitor that usually pulls only 54watts. I built this system in Sept 2008. I have an antivirus program even though one of the attached error reports said I did not. I have not overclocked this system.
Do any of these optional Windows 7 updates fix problems with games crashing?
KB2284742
KB979099
KB2249857
KB2388210
KB2454826---Says updates for graphics?
KB2467023
KB2487426
KB975496
KB976422
KB979538
KB982110

The html error file shows the ACPI ATK0110 as a device driver not installed because it seemed to be causing sound problems and conflicts with my Sound Blaster and the motherboard’s onboard sound so I uninstalled it by reinstalling Windows 7 again. This does show in device manager with a yellow explanation mark.
Why is the keyboard showing as an error and I have a plug and play Saitek keyboard?

Intel Quad Core 2 Extreme QX9770 3.2Ghz | Asus P5E3 Premium Wifi-AP X48 | 4 GB DDR3 Dual Channel Corsair 1600Mhz | x2 VisionTek Radeon 4870 x2 | Soundblaster X-Fi XtremeMusic | Coolermaster CM Stacker case w/glass side panel | 300GB Western Digital VelociRaptor 10000rpm SATA | 300GB Seagate IDE | 16x Pioneer DVD-ROM | Thermaltake Toughpower 1200 watt power supply | Windows 7 64-bit | Klipsch Promedia Ultra 5.1 | Dell 30" 3007WFP | Saitek keyboard & G5 mouse


My System SpecsSystem Spec
.
14 Feb 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Windowsuser View Post
I have had many games crashing and BSOD crash and restarts since I did a clean install of a retail copy of Windows 7 Home Premium x64 edition last July that replaced a retail copy of Vista 64. This crashing seems to be related to one or both of the graphics cards overheating at around room temperature of 72 to 75 degrees but I am not sure. The fan speeds for each graphics card has been set to 50% in the CCC. In addition, I am not sure if this is a power issue or not because this system has two drives and a 1.2kw power supply and the only other thing connected to the power strip is a 30” monitor that usually pulls only 54watts. I built this system in Sept 2008. I have an antivirus program even though one of the attached error reports said I did not. I have not overclocked this system.
Do any of these optional Windows 7 updates fix problems with games crashing?
KB2284742
KB979099
KB2249857
KB2388210
KB2454826---Says updates for graphics?
KB2467023
KB2487426
KB975496
KB976422
KB979538
KB982110

The html error file shows the ACPI ATK0110 as a device driver not installed because it seemed to be causing sound problems and conflicts with my Sound Blaster and the motherboard’s onboard sound so I uninstalled it by reinstalling Windows 7 again. This does show in device manager with a yellow explanation mark.
Why is the keyboard showing as an error and I have a plug and play Saitek keyboard?

Intel Quad Core 2 Extreme QX9770 3.2Ghz | Asus P5E3 Premium Wifi-AP X48 | 4 GB DDR3 Dual Channel Corsair 1600Mhz | x2 VisionTek Radeon 4870 x2 | Soundblaster X-Fi XtremeMusic | Coolermaster CM Stacker case w/glass side panel | 300GB Western Digital VelociRaptor 10000rpm SATA | 300GB Seagate IDE | 16x Pioneer DVD-ROM | Thermaltake Toughpower 1200 watt power supply | Windows 7 64-bit | Klipsch Promedia Ultra 5.1 | Dell 30" 3007WFP | Saitek keyboard & G5 mouse
The enclosed crashes were caused by your video driver in conjuction with Symantec.

I would re-install the graphic driver as indicated and remove symantec and replace with Microsoft security essentials

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

http://www.microsoft.com/security_essentials/

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\021211-20420-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Machine Name:
Kernel base = 0xfffff800`02c51000 PsLoadedModuleList = 0xfffff800`02e8ee50
Debug session time: Sat Feb 12 20:42:56.493 2011 (GMT-5)
System Uptime: 0 days 2:15:43.804
Loading Kernel Symbols
...............................................................
................................................................
........................................
Loading User Symbols
Loading unloaded module list
.............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8009839190, fffff880043a4fb8, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6fb8 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8009839190, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880043a4fb8, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+6fb8
fffff880`043a4fb8 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`088ca9c8 fffff880`04542ef8 : 00000000`00000116 fffffa80`09839190 fffff880`043a4fb8 00000000`00000000 : nt!KeBugCheckEx
fffff880`088ca9d0 fffff880`04542c02 : fffff880`043a4fb8 fffffa80`09839190 fffffa80`084bb810 fffffa80`0847c010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`088caa10 fffff880`0440ff07 : fffffa80`09839190 00000000`00000000 fffffa80`084bb810 fffffa80`0847c010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`088caa40 fffff880`04439b75 : 00000000`ffffffff 00000000`0007f6a8 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`088cab20 fffff880`044382bb : 00000000`00000102 00000000`00000009 00000000`0007f6a8 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`088cab50 fffff880`0440b2c6 : ffffffff`ff676980 fffffa80`0847c010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`088cabf0 fffff880`04437e7a : 00000000`00000000 fffffa80`098f56d0 00000000`00000080 fffffa80`0847c010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`088cad00 fffff800`02f647c6 : 00000000`fffffc32 fffffa80`08433060 fffffa80`042d4040 fffffa80`08433060 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`088cad40 fffff800`02c9fc26 : fffff880`02f63180 fffffa80`08433060 fffff880`02f6dfc0 00000000`000babb3 : nt!PspSystemThreadStartup+0x5a
fffff880`088cad80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+6fb8
fffff880`043a4fb8 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+6fb8

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4cc78aff

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
14 Feb 2011   #3
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

Do not update the graphics driver from Windows Update. I recommend that you read the above post.
My System SpecsSystem Spec
.

15 Feb 2011   #4
Windowsuser

Windows 7 x64 Home Premium
 
 

I read here MSE does not clean malware very well.

Microsoft Security Essentials 2.0 Review & Rating | PCMag.com

In addition, it looks like it does not have a silent mode so it will crash games with notifications.

Any other suggestions for an antivirus program?
My System SpecsSystem Spec
15 Feb 2011   #5
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

MSE does clean malware fine.

Avast AntiVirus cleans malware fine too and has silent mode for gaming.
My System SpecsSystem Spec
23 Feb 2011   #6
Windowsuser

Windows 7 x64 Home Premium
 
 

I used the Norton tool to remove Norton and got a new antivirus program then reinstalled the ati drivers.

Then I was playing Starcraft 2 challenge mission: opening gambit yesterday and the screen froze and then turned black so I had to manually reboot.

Today when I was playing the same mission in Starcraft 2 the screen went black again, the PC rebooted automatically, and I got a windows error message. Room temperature was about 74 to 75 degrees F in both cases. I ran GPU-Z and it looks like both graphics cards are running around 73 to 77 degrees F with the fan speeds at 50%

Can you check my new attached Windows error log again to see if there were any more software conflicts again?
My System SpecsSystem Spec
03 Apr 2011   #7
Windowsuser

Windows 7 x64 Home Premium
 
 

I had another BOSD today with StarCraft 2. This time in multiplayer. I have been playing SC2 for weeks now without BOSD but it was always when the room temperature was less than 73 degrees. Today it was about 73.8 degrees.

It seemed before that the 4870 cards were over heating but I get the following message in the boot screens before the start windows normally prompt:

Detecting Drives

Could this mean that one of the hard drives is overheating and causing the BSOD or is about to fail?
My System SpecsSystem Spec
22 May 2011   #8
Windowsuser

Windows 7 x64 Home Premium
 
 

My system crashed again today and when I reinstalled the ATI drivers I was using CCleaner to remove the ATI registry entries and found registry entries by Symantec so maybe this will stop the crashes.
My System SpecsSystem Spec
15 Jun 2011   #9
Windowsuser

Windows 7 x64 Home Premium
 
 

As it turns out it may have been one of the radeon hd 4870x2 cards because found out by switching it out with another card the lower graphics hardware part died so it may have been causing all the other problems too.
My System SpecsSystem Spec
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 BSOD with games




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