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Windows 7: problem printing .spl and .shd files

17 Feb 2011   #11
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

There is a secondary print service related to 64 printing, the name of it is escaping me at this exact moment (something to the effect of syswow64 perhaps someone else knows it off the top of their head. I'm thinking it's not activating on your system for some reason.

Sorry I just woke up and my brain apparently hasn't turned on yet.


My System SpecsSystem Spec
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17 Feb 2011   #12
thane

windows 7, 64 bit
 
 

sysWOW64 is on my C drive ... and is full of all sorts of stuff that I've never heard of!
My System SpecsSystem Spec
17 Feb 2011   #13
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Is it running as an active process in your task manager under processes?
My System SpecsSystem Spec
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17 Feb 2011   #14
thane

windows 7, 64 bit
 
 

can't see syswow64 listed anywhere in the task manager. There are only 2 things which might be related to that folder that I can see splwow64.exe and amicosinglun64.exe

the rest of the stuff is (.exe *32) or just (.exe)
My System SpecsSystem Spec
17 Feb 2011   #15
thane

windows 7, 64 bit
 
 

something interesting...
when I plugged the usb without internet ... the driver still installed. this must mean that despite my efforts there must be a driver package lurking on the computer somewhere. I've uninstalled it from device manager ... and the icon in devices and printers and the driver from there too ... and also any programs in programs and features.
However when I try to delete the file from devices and printers it says deleted ip8500.
but ... failed to remove package prnca00m.inf access is denied.

do I need to delete the driver package as well? if so can someone please tell me how.
Thank you
My System SpecsSystem Spec
11 Oct 2012   #16
upgradedit

windows 7 ultimate 64bit
 
 

OK heres what you need to do to get your printer recognised again, this is caused by an issue with your print spooler.

1. Goto C://windows/system32/spool/printers, there will be a couple of files in there, delete everything in this folder.

2. Restart your print spooler service under control panel/ admin tools/ services

3. reinstall your printer

This should correct the issue. If this keeps happening change your printing preferences to tell your printer not to start printing until the last page has spooled. Hopefully this will resolve the issue completely, also make sure you have the latest 64 bit drivers installed directly from the manufacturers website. This wont harm and will rule out future driver issues also. Hope this helps
My System SpecsSystem Spec
Reply

 problem printing .spl and .shd files




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