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Windows 7: BSOD Message Windows 7

16 Feb 2011   #1
mattbuck

 
 
BSOD Message Windows 7

Hi, i recently built a pc from scratch for a friend, all brand new parts minus the ram and hard drive. Specs are.

Intel PentDC E5700 3.0GHz 45nm
ASUS P5KPL-AM/EPU MOBO
CIT1006 Black/Silver Case 450w
1x2 Corsair DDR2 800mhz XMS
160 GIG HD
Samsung DVD RW

I tested it well before sending it to my friend. I tested it overnight with both ram sticks in on memtest for around 8-9 hours, all passed. I updated every driver with the latest i could find. I ran prime85 small fft and blend tests for long periods. It passed all tests. But before i sent it round it came up with a bsod message.

I removed norton and added microsoft security essentials and it seemed to go away.

He contacted me tonight to say that there have been a few bsod messages since we last spoke.

I am going to pop round his house tomorrow to pick up the dump files and bring them back here, for now i have the one dump file that happened before i sent it round.

Could an expert look at it please, and tell me what to do.

Many thanks, and i will add more dump files tomorrow.


My System SpecsSystem Spec
.
16 Feb 2011   #2
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hello and Welcome to SF !

Seems like the dumps are pointing to System file. But we have to run some test to conform see what's happening. Follow this article Hardware Diagnostic | Captain Debugger

Uninstall Symatec / Norton completely and use the Removal Tool and clear the left over files. Then install Microsoft Security Essentials as a replacement.

Download Malwarebytes and reboot in Safe Mode and run a complete scan.

Code:
BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 00000007, Attempt to free pool which was already freed
Arg2: 00001097, (reserved)
Arg3: e8e075ff, Memory contents of the pool block
Arg4: 81a34392, Address of the block of pool being deallocated

Debugging Details:
------------------


BUGCHECK_STR:  0xc2_7

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  dllhost.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 81a83550 to 819221b6

STACK_TEXT:  
a3633c04 81a83550 81a34392 00000000 a3633ce0 nt!ExFreePoolWithTag+0x1b1
a3633c14 81a630eb 81a34392 000f0001 8a3f63cf nt!SeReleaseAcl+0x1b
a3633ce0 81a7bd98 773b80ec 773b8258 000af3ec nt!NtSecureConnectPort+0x20b
a3633d0c 8184643a 773b80ec 773b8258 000af3ec nt!NtConnectPort+0x24
a3633d0c 77326344 773b80ec 773b8258 000af3ec nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
000af42c 00000000 00000000 00000000 00000000 0x77326344


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!ExFreePoolWithTag+1b1
819221b6 cc              int     3

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!ExFreePoolWithTag+1b1

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4cc78ed4

FAILURE_BUCKET_ID:  0xc2_7_nt!ExFreePoolWithTag+1b1

BUCKET_ID:  0xc2_7_nt!ExFreePoolWithTag+1b1

Followup: MachineOwner
My System SpecsSystem Spec
16 Feb 2011   #3
mattbuck

 
 

Thanks for the speedy reply mate.

As i said in my post, ive run prime95 and memtest already. However i didnt test the two ram sticks individually, would you advise on doing this?

As for Norton, i removed it, but after the bsod message i posted. Am already running security essentials on his pc, but i will use the norton clean up tool tomorrow.

As for more bsods, i should be able to provide 2-3 more mini dump files tomorrow.

Thanks.
My System SpecsSystem Spec
.

16 Feb 2011   #4
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by mattbuck View Post
Thanks for the speedy reply mate.

As i said in my post, ive run prime95 and memtest already. However i didnt test the two ram sticks individually, would you advise on doing this?

As for Norton, i removed it, but after the bsod message i posted. Am already running security essentials on his pc, but i will use the norton clean up tool tomorrow.

As for more bsods, i should be able to provide 2-3 more mini dump files tomorrow.

Thanks.
Okiedokie! Post us the new dump files. As for RAM running individually is recommended and make sure you run it atleast 7 to 8 passes.
My System SpecsSystem Spec
17 Feb 2011   #5
mattbuck

 
 

I only have one more dump file at the moment, again its bad pool header.
My System SpecsSystem Spec
17 Feb 2011   #6
mattbuck

 
 

These bsod's appear to be random, and rare.
My System SpecsSystem Spec
18 Feb 2011   #7
mattbuck

 
 

Bump.

I hope its ok to do this, this place is so busy i didn't want my thread vanishing into forum oblivion. :P
My System SpecsSystem Spec
18 Feb 2011   #8
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hi there,

Have you ran the MemTest86+ for RAM individually for 8 passes ?

Run SFC /SCANNOW Command - System File Checker

Make sure you run the Hard drive Diagnostic Hardware Diagnostic | Captain Debugger


Install Speedfan and check the Temps and post us the screenshot. Enable Driver Verifier Using Driver Verifier to identify issues with Drivers and let it run for 36 hours. Make sure you delete all the existing dump files from Minidump folder so we could capture new Minidump folder
My System SpecsSystem Spec
18 Feb 2011   #9
mattbuck

 
 

Thanks Jack, i will do this and get back to you.

Did the extra mini dump not point to anything particular again?
My System SpecsSystem Spec
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