BSOD - maybe video related

jafferyk · 17 Feb 2011

Hi, Everyone, my first time posting here. I have a Dell e6410 laptop, win 7 32 bit Enterprise edition. Randomly while I am watching any kind of video (Flash, AVI, Toutube) the computer freezes up (until I turn it off and on again). Today though, it blue screened. I don't know if the blue screen is related to the video thing.
I have the newest Network, Video and Sound drivers that DELL recommends. Hoping that someone here can help me out.
display: Intel HD Graphics: 8.15.10.2182
Sound: IDT High Defintion Audio Codec: 6.10.0.6292
Network: Intel 82577LM Gigabit: 11.6.92.0
Wifi: Broadcom DW1520 Wireless-N WLAN half-mini card 5.60.48.35

seth500 · 17 Feb 2011

It seems to be an anti-virus issue and security system turned off.....

Jonathan_King · 17 Feb 2011

Hello,

It appears that your old Intel Ethernet drivers are the cause:

Code:

Timestamp:        Tue Apr 06 03:36:16 2010 (4BBAE470)

Install these updated ones: http://downloadcenter.intel.com/Deta...=3244&lang=eng

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\DOCUME~1\JK\LOCALS~1\Temp\Temporary Directory 1 for bsodtest.zip\Windows_NT6_BSOD_jcgriff2\021711-18907-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17514.x86fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0x82e50000 PsLoadedModuleList = 0x82f9a850
Debug session time: Thu Feb 17 13:23:04.497 2011 (GMT-5)
System Uptime: 0 days 0:35:44.693
Loading Kernel Symbols
...............................................................
................................................................
................................................................
..
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 1, 82e91e4c}

Unable to load image \SystemRoot\system32\DRIVERS\e1k6232.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for e1k6232.sys
*** ERROR: Module load completed but symbols could not be loaded for e1k6232.sys
Probably caused by : e1k6232.sys ( e1k6232+16159 )

Followup: MachineOwner
---------

2: kd> lmvm elk6232
start    end        module name
2: kd> lmvm e1k6232
start    end        module name
98120000 98159000   e1k6232  T (no symbols)           
    Loaded symbol image file: e1k6232.sys
    Image path: \SystemRoot\system32\DRIVERS\e1k6232.sys
    Image name: e1k6232.sys
    Timestamp:        Tue Apr 06 03:36:16 2010 (4BBAE470)
    CheckSum:         0003C923
    ImageSize:        00039000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4