Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD - Can anybody help?

18 Feb 2011   #1
lohai

Windows 7 Premium 64bit
 
 
BSOD - Can anybody help?

Trying to start a new installed Software "idc4" - always getting BSOD, can anybody help me?

This is my basic system information:

Windows 7 x64
- an OEM version

- What is the age of system (hardware)? -> about 7 month old
- What is the age of OS installation -> same
(have you re-installed the OS?) -> no

Thank you!
This are my files:
Attachment 139054


My System SpecsSystem Spec
.
18 Feb 2011   #2
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hello and Welcome to SF!

The dump is blaming aksdf.sys which some websites refer it as medium risk. Ironically the crash has happen which MSE was running a scan. So I would recommend to so to go to C:\Windows\system32\drivers\ and rename aksdf.sys to aksdf.old then reboot your System. Then Download Malwarebytes and install it. Reboot in Safe Mode and run a complete scan.

Bugcheck:

Code:
KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88009ddc1d1, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000018, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP: 
aksdf+61d1
fffff880`09ddc1d1 488b4818        mov     rcx,qword ptr [rax+18h]

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000018

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002f070e0
 0000000000000018 

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x1E

PROCESS_NAME:  MsMpEng.exe

CURRENT_IRQL:  0

EXCEPTION_RECORD:  fffff88009965328 -- (.exr 0xfffff88009965328)
ExceptionAddress: fffff88009ddc1d1 (aksdf+0x00000000000061d1)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000018
Attempt to read from address 0000000000000018

TRAP_FRAME:  fffff880099653d0 -- (.trap 0xfffff880099653d0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=f880017c01e20000
rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88009ddc1d1 rsp=fffff88009965560 rbp=fffffa800482a5c0
 r8=fffffa800486e000  r9=0000000000000ec3 r10=fffffa800477ee40
r11=fffffa80045cbcb0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
aksdf+0x61d1:
fffff880`09ddc1d1 488b4818        mov     rcx,qword ptr [rax+18h] ds:3500:00000000`00000018=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002d09a39 to fffff80002ccf740

STACK_TEXT:  
fffff880`09964b58 fffff800`02d09a39 : 00000000`0000001e ffffffff`c0000005 fffff880`09ddc1d1 00000000`00000000 : nt!KeBugCheckEx
fffff880`09964b60 fffff800`02cced82 : fffff880`09965328 fffffa80`04053690 fffff880`099653d0 fffffa80`04053540 : nt!KiDispatchException+0x1b9
fffff880`099651f0 fffff800`02ccd8fa : 00000000`00000000 fffffa80`04053690 fffffa80`04593000 fffff800`02cdeb7c : nt!KiExceptionDispatch+0xc2
fffff880`099653d0 fffff880`09ddc1d1 : 00000000`00000000 00000000`00000000 fffff880`09965630 fffffa80`04053660 : nt!KiPageFault+0x23a
fffff880`09965560 00000000`00000000 : 00000000`00000000 fffff880`09965630 fffffa80`04053660 00000000`00000000 : aksdf+0x61d1


STACK_COMMAND:  kb

FOLLOWUP_IP: 
aksdf+61d1
fffff880`09ddc1d1 488b4818        mov     rcx,qword ptr [rax+18h]

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  aksdf+61d1

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: aksdf

IMAGE_NAME:  aksdf.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4b9145c2

FAILURE_BUCKET_ID:  X64_0x1E_aksdf+61d1

BUCKET_ID:  X64_0x1E_aksdf+61d1

Followup: MachineOwner
My System SpecsSystem Spec
Reply

 BSOD - Can anybody help?




Thread Tools



Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 08:59.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App