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Windows 7: Help please - Multiple BSOD W7 64

19 Feb 2011   #1
hannibal

Windows 7 Home Premium 64
 
 
Help please - Multiple BSOD W7 64

Hello everyone - hoping you can help please.

I have been having multiple crashes and BSOD in the past few months, with multiple BSOD codes. Sometimes it does not even bring up a BSOD screen, but just crashes with thin, multi-coloured, static horizontal lines across the screen and requires a hard reboot. If music is playing through the computer when it crashes, it makes a loud constant buzzing through the speakers.

I have attached a link to skydrive ( Minidump - Windows Live )which has the last 4 minidump readouts, one copy with the services and one with just the minidump. I only just realised last night that for some reason W7 had turned off the dump file creation, so there is a big gap between November and now, but the latest one is at the top from today and copied below:

021911-15584-01.dmp
SYSTEM_SERVICE_EXCEPTION
0x0000003b 00000000`c0000005 fffff880`050a1034 fffff880`074f8700 00000000`00000000
Caused by driver: Npfs.SYS
Caused by driver address: Npfs.SYS+11c2034

The one before is DRIVER_IRGQL_NOT_LESS_OR_EQUAL from DXGMMS1.SYS and the last two are REFERENCE BY POINTER from NTOSKRNL.EXE

I have run memtest for 5 hours with no errors, ATI tool for 2 hours with no errors, and use Advanced System Care Pro for registry cleaning etc. I use MS Security Essentials and Malware Bytes, and they have not found anything untoward in months.

At one point I had to replace the PSU as the one provided shorted, and this has been upgraded to allow more power.

There does not seem to be much consistency to when it crashes; happens when idle, using Chrome, Adobe CS4 or itunes. Disabling Asus Express Gate does nothing, but turning off hibernation solved the problem of the PC not waking up some of the time.

This was a new build 18 months ago, and has only ever run W7 Premium 64 from disc, not oem. I have done multiple reinstalls and restores, but every time, after a few days and sometimes hours, it starts crashing again. Up until now it had actually been OK, but in the last few days it has started again a lot (twice yesterday and once today already). I have partitioned C for program files including OS, and D for all other data files.

Happy to provide any more info anyone wants and grateful if anyone has any ideas what to do please-thank you.


My System SpecsSystem Spec
.
19 Feb 2011   #2
usasma
Microsoft MVP

 
 

The uploaded stuff doesn't point to anything in particular.
Please follow the instructions here to provide more information: https://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
19 Feb 2011   #3
hannibal

Windows 7 Home Premium 64
 
 

Thanks Usasma - Reattached with Zip files
My System SpecsSystem Spec
.

19 Feb 2011   #4
Jonathan_King

Windows 7 Professional x64
 
 

It seems you accidentally attached the exe file itself, instead of the actual report. Could you try uploading the output folder?
My System SpecsSystem Spec
19 Feb 2011   #5
hannibal

Windows 7 Home Premium 64
 
 

Not doing very well here am I! OK here they are again and with the DMP files that did not work on skydrive-thanks for your patience!
My System SpecsSystem Spec
19 Feb 2011   #6
usasma
Microsoft MVP

 
 

There's only 1 memory dump in the uploaded info. Please don't use any system cleaning utilities until we're done with this issue. Also, please don't use registry cleaners as they often cause more harm than good.

On 16 Nov 2010 you had 2 STOP 0x18 errors
On 20 Nov 2010 you had a STOP 0xD1 error
On 17 Jan 2011 you had a STOP 0x117, 2 STOP 0x18, and a STOP 0xD1
On 19 Feb 2011 you had a STOP 0x3B - this is the only one present in the uploads
Most of the missing reports point to video issues, but we can't say more without having reports to analyze.

I do notice that you have ATITool installed - that program is not (AFAIK) compatible with Win7. Please uninstall it and see if that helps.

I didn't see that you have Daemon Tools/Alcohol 120% installed - but you do have the troublesome sptd.sys driver. Please uninstall Daemon Tools/Alcohol 120% (if you haven't already), then use this free tool to remove the sptd.sys file: DuplexSecure - FAQ - Remove 64 bit sptd.sys

You also have the 2005 version of the ASACPI.sys driver - a known cause of BSOD's in Win7. Please download the latest version from here: ASUSTeK Computer Inc.-Support- download_item_mkt It's in the Utilities sub-section and is named "ATK0110 driver for WindowsXP/Vista/Win7 32&64-bit"

Also, there have been some BSOD issues with the Asus P5 series of boards and the automatic memory settings in the BIOS. Please find the settings/timings/voltages for your memory at the Corsair website and use those settings/timings/voltages to set you BIOS (in other words, DO NOT use the Auto setting for memory in the BIOS).

OLDER DRIVERS PRESENT IN THE DUMP FILES
- Please update these drivers from the device manufacturer's website - or uninstall them from your system.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Windows Update exceptions may be noted below for Windows drivers:
Code:

ATITool64.sys   Wed Aug 08 12:42:26 2007 (46B9F272)
http://www.carrona.org/dvrref.html#ATITool64.sys 

ASACPI.sys      Sun Mar 27 22:30:36 2005 (42476C4C)
http://www.carrona.org/dvrref.html#ASACPI.sys 

adfs.SYS        Mon Nov 03 11:48:14 2008 (490F2B4E)
http://www.carrona.org/dvrref.html#adfs.SYS 

amdxata.sys     Tue May 19 13:56:59 2009 (4A12F2EB)
http://www.carrona.org/dvrref.html#amdxata.sys 

sptd.sys        Tue Aug 24 02:13:12 2010 (4C7362F8)
http://www.carrona.org/dvrref.html#sptd.sys 

MpNWMon.sys     Tue Sep 14 20:19:30 2010 (4C901112)
http://www.carrona.org/dvrref.html#MpNWMon.sys 

MpFilter.sys    Tue Sep 14 20:19:28 2010 (4C901110)
http://www.carrona.org/dvrref.html#MpFilter.sys 

ElbyCDIO.sys    Thu Dec 17 17:25:16 2009 (4B2AAFCC)
http://www.carrona.org/dvrref.html#ElbyCDIO.sys 

VClone.sys      Sun Aug 09 17:25:45 2009 (4A7F3ED9)
http://www.carrona.org/dvrref.html#VClone.sys 

iPodDrv.sys     Fri Apr 10 00:07:40 2009 (49DEC60C)
http://www.carrona.org/dvrref.html#iPodDrv.sys 

Rt64win7.sys    Mon Sep 20 03:38:09 2010 (4C970F61)
http://www.carrona.org/dvrref.html#Rt64win7.sys 

AtihdW76.sys    Wed Nov 17 07:02:04 2010 (4CE3C43C)
http://www.carrona.org/dvrref.html#AtihdW76.sys 

GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
http://www.carrona.org/dvrref.html#GEARAspiWDM.sys 

NisDrvWFP.sys   Tue Sep 14 20:20:25 2010 (4C901149)
http://www.carrona.org/dvrref.html#NisDrvWFP.sys 
BSOD BUGCHECK SUMMARY
Code:

Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sat Feb 19 07:16:23.405 2011 (UTC - 5:00)
System Uptime: 0 days 2:14:44.340
Probably caused by : memory_corruption
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
BUGCHECK_STR:  0x3B
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff880`050a1034 fffff880`074f8700 00000000`00000000
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
  
My System SpecsSystem Spec
19 Feb 2011   #7
hannibal

Windows 7 Home Premium 64
 
 

Wow, there is a lot going on there from what you are saying - thank you very much for looking into that and for using plain English to explain what to do! I will have a go at removing and updating what you have suggested.

Assuming all goes well after that, grateful if you could please advise how best to maintain a clean registry without a reg cleaner?

Thanks again.
My System SpecsSystem Spec
19 Feb 2011   #8
usasma
Microsoft MVP

 
 

IMO there's no need to "maintain" the registry.
See this link - although it refers to XP, the registry remains essentially the same in Vista and Win7: XP Fixes Myth #1: Registry Cleaners - Windows BBS
My System SpecsSystem Spec
19 Feb 2011   #9
hannibal

Windows 7 Home Premium 64
 
 

Thanks for the article - So with 1TB of space to play with I shouldn't worry about a few junk files, as it might end up getting rid of stuff the PC actually needs! Never would have guessed.

You have said that "most of the missing reports point to video issues, but we can't say more without having reports to analyze". Grateful if you can let me know what do you need me to do to get this info please.

I have done everything but the BIOS/RAM relationship, but just wanted to check what you mean with this table please:
Are you saying I need to update all these drivers, with exception of ATITool, spdt.sys which I have since removed and ASCAPI which I have updated, and the place I can get the drivers is the Carrona site?

ATITool64.sys Wed Aug 08 12:42:26 2007 (46B9F272)
Driver Reference

ASACPI.sys Sun Mar 27 22:30:36 2005 (42476C4C)
Driver Reference

adfs.SYS Mon Nov 03 11:48:14 2008 (490F2B4E)
Driver Reference

amdxata.sys Tue May 19 13:56:59 2009 (4A12F2EB)
Driver Reference

sptd.sys Tue Aug 24 02:13:12 2010 (4C7362F8)
Driver Reference

MpNWMon.sys Tue Sep 14 20:19:30 2010 (4C901112)
Driver Reference

MpFilter.sys Tue Sep 14 20:19:28 2010 (4C901110)
Driver Reference

ElbyCDIO.sys Thu Dec 17 17:25:16 2009 (4B2AAFCC)
Driver Reference

VClone.sys Sun Aug 09 17:25:45 2009 (4A7F3ED9)
Driver Reference

iPodDrv.sys Fri Apr 10 00:07:40 2009 (49DEC60C)
Driver Reference

Rt64win7.sys Mon Sep 20 03:38:09 2010 (4C970F61)
Driver Reference

AtihdW76.sys Wed Nov 17 07:02:04 2010 (4CE3C43C)
Driver Reference

GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
Driver Reference

NisDrvWFP.sys Tue Sep 14 20:20:25 2010 (4C901149)
Driver Reference

One last question if possible please - How did you get the readout of the dates of the above drivers? Is there a programme I can use to get this info?

Thanks again
My System SpecsSystem Spec
19 Feb 2011   #10
hannibal

Windows 7 Home Premium 64
 
 

Hi-having a bit of trouble understanding what I am supposed to do with the Corsair info. The only info that seems to bear any relation to what you are saying (settings/timings/voltages) is the voltage, but with regards to the settings and timings, I do not know what to look for.

XMS2
Tested Voltage1.8
SPD Voltage1.8
Speed Rating PC2-6400 (800MHz)
SPD Speed 800Mhz
Tested Speed 800Mhz
Tested Latency5-5-5-18
SPD Latency5-5-5-18

I have also copied a readout from CPU-Z if that helps.

Thank you Usasma - really appreciate the help.
My System SpecsSystem Spec
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 Help please - Multiple BSOD W7 64




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