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Windows 7: BSOD - Memory

21 Feb 2011   #11
ScottCameron

Windows 7 Ultimate 32-bit
 
 

Hello,

here is a quick update; I'm receiving a BSOD with no specific error. I don't know why or when it happens, it's really random.

I don't know what to-do this time, as it's hard to think what the problem could be.

I've attached the latest mini dump which just occurred a few moments ago.


My System SpecsSystem Spec
.
21 Feb 2011   #12
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Code:
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 8b9b4be1, The address that the exception occurred at
Arg3: 8d435b08, Exception Record Address
Arg4: 8d4356e0, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
volsnap!VspTableCompareRoutine+11
8b9b4be1 8b31            mov     esi,dword ptr [ecx]

EXCEPTION_RECORD:  8d435b08 -- (.exr 0xffffffff8d435b08)
ExceptionAddress: 8b9b4be1 (volsnap!VspTableCompareRoutine+0x00000011)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 00000000
   Parameter[1]: 00000010
Attempt to read from address 00000010

CONTEXT:  8d4356e0 -- (.cxr 0xffffffff8d4356e0)
eax=00000018 ebx=866285ec ecx=00000010 edx=a5068000 esi=00000000 edi=85b146ec
eip=8b9b4be1 esp=8d435bd0 ebp=8d435bd4 iopl=0         nv up ei pl nz na po nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010202
volsnap!VspTableCompareRoutine+0x11:
8b9b4be1 8b31            mov     esi,dword ptr [ecx]  ds:0023:00000010=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  00000000

EXCEPTION_PARAMETER2:  00000010

READ_ADDRESS: GetPointerFromAddress: unable to read from 83174718
Unable to read MiSystemVaType memory at 83154160
 00000010 

FOLLOWUP_IP: 
volsnap!VspTableCompareRoutine+11
8b9b4be1 8b31            mov     esi,dword ptr [ecx]

BUGCHECK_STR:  0x7E

DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE

LAST_CONTROL_TRANSFER:  from 830c540f to 8b9b4be1

STACK_TEXT:  
8d435bd4 830c540f 85b146ec 87fea198 00000010 volsnap!VspTableCompareRoutine+0x11
8d435bec 83044a4f 87fea198 8d435c0c 00000000 nt!FindNodeOrParent+0x20
8d435c00 8b9adcef 85b146ec 87fea198 85b14598 nt!RtlDeleteElementGenericTableAvl+0x15
8d435c14 8b9b38c9 85b146ec 87fea198 866285e0 volsnap!AvlDeleteElementGenericTable+0x1f
8d435c2c 8b9aa559 87fea198 00000000 87fea1d0 volsnap!VspWriteVolumePhase5+0x1d
8d435cdc 8b9ccd1b 00b14598 87fea1d0 00000000 volsnap!VspAcquireNonPagedResource+0xff
8d435d34 8b9bee59 00fea198 00000000 86675470 volsnap!VspWriteVolumePhase4+0x171
8d435d50 8321a9df 85806cf4 a0cf70dc 00000000 volsnap!VspWorkerThread+0x83
8d435d90 830cc1d9 8b9bedd6 86675730 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  volsnap!VspTableCompareRoutine+11

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: volsnap

IMAGE_NAME:  volsnap.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bbf26

STACK_COMMAND:  .cxr 0xffffffff8d4356e0 ; kb

FAILURE_BUCKET_ID:  0x7E_volsnap!VspTableCompareRoutine+11

BUCKET_ID:  0x7E_volsnap!VspTableCompareRoutine+11

Followup: MachineOwner
---------
It seems to have been caused by the volume shadow copy service.

Run a secure file check.
SFC /SCANNOW Command - System File Checker

also remove all external devices but the keyboard and mouse for the moment.
My System SpecsSystem Spec
21 Feb 2011   #13
ScottCameron

Windows 7 Ultimate 32-bit
 
 

I'd like to say, thank you for your help.

I run the test and it said that I had some corrupted which it said it repaired. Hopefully this will fix the BSOD.

If I receive another I will post here.
My System SpecsSystem Spec
.

21 Feb 2011   #14
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

If you get this you may also want to run a disk check.
Disk Check
Need to find out why the files got corrupted in the first place.
My System SpecsSystem Spec
21 Feb 2011   #15
ScottCameron

Windows 7 Ultimate 32-bit
 
 

Quote   Quote: Originally Posted by Maguscreed View Post
If you get this you may also want to run a disk check.
Disk Check
Need to find out why the files got corrupted in the first place.
Mmmm, I ran the test but before I could see anything; my computer restarted. Is that normal?

Anything else I should do? - Some of my applications for example Google Chrome: crashes and some pages won't load and it'll restart Google Chrome.
My System SpecsSystem Spec
21 Feb 2011   #16
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

I'm really starting to think either the memory or harddrive is bad, this problem has gone on way too long.

And no, check disk should not run instantaneously. It should take a bit of time and display it's progress on the screen as it goes.

At that point we're not even in windows though, which points even more to a hard ware issue.
My System SpecsSystem Spec
21 Feb 2011   #17
ScottCameron

Windows 7 Ultimate 32-bit
 
 

Quote   Quote: Originally Posted by Maguscreed View Post
I'm really starting to think either the memory or harddrive is bad, this problem has gone on way too long.

And no, check disk should not run instantaneously. It should take a bit of time and display it's progress on the screen as it goes.

At that point we're not even in windows though, which points even more to a hard ware issue.
Well, it doesn't restart straight away. It goes through the progress, I think it gets to step 2. I'm not sure.

If you honestly believe it's a Memory or Hard Drive, I will buy a new one tomorrow.
My System SpecsSystem Spec
21 Feb 2011   #18
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

I would like to get a second opinion before telling you to replace hardware.
Did we ever do a normal memory check?
Sorry I have so many threads I'm in right now I sometimes forget things.
Memory Diagnostics Tool
My System SpecsSystem Spec
21 Feb 2011   #19
ScottCameron

Windows 7 Ultimate 32-bit
 
 

Quote   Quote: Originally Posted by Maguscreed View Post
I would like to get a second opinion before telling you to replace hardware.
Did we ever do a normal memory check?
Sorry I have so many threads I'm in right now I sometimes forget things.
Memory Diagnostics Tool
Honestly; I have done this a few days ago. As soon as it hits 10% it does says there is a hardware. It was as soon as I put in this CPU.

I'm honestly thinking about buying a new Motherboard what is compatible with the CPU I have. Do you think that may solve it?
My System SpecsSystem Spec
21 Feb 2011   #20
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

See, little details like that go a long way in troubleshooting.
You may just need to update your motherboard bios.
This is a tricky thing to do, typically it goes smoothly, but if something does go wrong it's very likely the machine will never boot again.
For bios updates you generally want to go to the motherboard manufacturer's website.
My System SpecsSystem Spec
Reply

 BSOD - Memory




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