New Acer Aspire 5553G - BSOD IRQ Less Than Or Equal

Hello Ladies and Gents, been searching and reading the past 3.5 days trying to figure out my problem. I feel I have exhausted all of my efforts and have decided to post my BSOD info for assistance. NOTE: cannot get the perfmon /report to generate, keeps saying there is an error when I put it in the Start --> search --> click on it.


System with problem is a 1.5 month old Acer Aspire AS5553G-5357 NoteBook. I bought it with XMas funds for something to have in the "Man Cave" hooked to the entertainment theater to do basic internet/movie/music stuff. It does not get used constantly. Noticed the problem start on 5 Feb, computer worked for a while. Only thing of note I did was change my version of MovieToolBox MPEG Joiner. Next time I turned it on was 16 Feb and it simply WILL NOT stay running at all now. At the logon screen...or if you do get past logon, it freezes/restarts while loading startup programs at the desktop. I CAN boot into Safe Mode 100% of time. I can boot into Safe Mode with Networking 80% of time, some times this will still reboot. I have received a handful of BSOD over the past few days.


System Specs:
Acer Aspire AS5553G-5357 NoteBook
Windows 7 Home Premium 64-bit
AMD Turion II Dual-Core P540 2.4GHz
Chipset AMD M880G
15.6" Wide Screen 1366 x 768 LED backlight & Acer CineCrystal Technology
ATI Mobility Radeon HD 5470 Dedicated 512MB DDR3 VRAM Dedicated Card
500 GB 5400rpm HDD SATA (WDC WD5000BEVT-22A0RT0)
RAM: 4GB DDR3 1066 (2GBx2) 204-Pin DDR3 SO-DIMM
Optical: Integrated DVD Super Multi
Atheros AR5B97 Wireless Network Adapter
Atheros AR8151 PCI-E Gigabit Ethernet Controller
ATI High definition audio device
Realtek High definition audio
1.3M WebCam
5-in-1 Card Reader


Here is what I have tried so far:
-Ran Avira Antivirus and Malwarebytes - nothing found
-Scanned & cleaned registry - nothing found/has not resolved issue
-Ran ChkDsk - nothing found
-Ran Memory Diagnostic Tool - nothing found
-Restored to date before 5 Feb - has not resolved issue
-Removed Avira Antivirus - has not resolved issue
-Thoroughly reviewed and researched Event Viewer - cannot pinpoint an exact cause
-Via BlueScreenViewer I can see ntoskrnl.exe is part of the BSODs, but my research says this cannot be a direct cause itself, countless other drivers are listed.
-Reviewed status and date of all drivers in Device Manager, ran them against internet to see if they were the latest - nothing unacceptable found
-Checked BIOS version on Acer site, I'm off by .01 in version, but the latest only addressed BlueTooth support. My notebook has no BlueTooth capability I am aware of.

There it is. I'm beginning to believe I may have a motherboard, processor, or other hardware failure. Thank you for your assistance in advance.

f16harm said:

Hello Ladies and Gents, been searching and reading the past 3.5 days trying to figure out my problem. I feel I have exhausted all of my efforts and have decided to post my BSOD info for assistance. NOTE: cannot get the perfmon /report to generate, keeps saying there is an error when I put it in the Start --> search --> click on it.


System with problem is a 1.5 month old Acer Aspire AS5553G-5357 NoteBook. I bought it with XMas funds for something to have in the "Man Cave" hooked to the entertainment theater to do basic internet/movie/music stuff. It does not get used constantly. Noticed the problem start on 5 Feb, computer worked for a while. Only thing of note I did was change my version of MovieToolBox MPEG Joiner. Next time I turned it on was 16 Feb and it simply WILL NOT stay running at all now. At the logon screen...or if you do get past logon, it freezes/restarts while loading startup programs at the desktop. I CAN boot into Safe Mode 100% of time. I can boot into Safe Mode with Networking 80% of time, some times this will still reboot. I have received a handful of BSOD over the past few days.


System Specs:
Acer Aspire AS5553G-5357 NoteBook
Windows 7 Home Premium 64-bit
AMD Turion II Dual-Core P540 2.4GHz
Chipset AMD M880G
15.6" Wide Screen 1366 x 768 LED backlight & Acer CineCrystal Technology
ATI Mobility Radeon HD 5470 Dedicated 512MB DDR3 VRAM Dedicated Card
500 GB 5400rpm HDD SATA (WDC WD5000BEVT-22A0RT0)
RAM: 4GB DDR3 1066 (2GBx2) 204-Pin DDR3 SO-DIMM
Optical: Integrated DVD Super Multi
Atheros AR5B97 Wireless Network Adapter
Atheros AR8151 PCI-E Gigabit Ethernet Controller
ATI High definition audio device
Realtek High definition audio
1.3M WebCam
5-in-1 Card Reader


Here is what I have tried so far:
-Ran Avira Antivirus and Malwarebytes - nothing found
-Scanned & cleaned registry - nothing found/has not resolved issue
-Ran ChkDsk - nothing found
-Ran Memory Diagnostic Tool - nothing found
-Restored to date before 5 Feb - has not resolved issue
-Removed Avira Antivirus - has not resolved issue
-Thoroughly reviewed and researched Event Viewer - cannot pinpoint an exact cause
-Via BlueScreenViewer I can see ntoskrnl.exe is part of the BSODs, but my research says this cannot be a direct cause itself, countless other drivers are listed.
-Reviewed status and date of all drivers in Device Manager, ran them against internet to see if they were the latest - nothing unacceptable found
-Checked BIOS version on Acer site, I'm off by .01 in version, but the latest only addressed BlueTooth support. My notebook has no BlueTooth capability I am aware of.

There it is. I'm beginning to believe I may have a motherboard, processor, or other hardware failure. Thank you for your assistance in advance.

Several of these were memory exceptions caused by a driver or the memory itself.

I would do two things

1- run memtest to verify the memory (yes I know you ran the memory diag tool but memtest does a far better job of stressing the ram)

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.


Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot. Test the sticks individually, and if you find a good one, test it in all slots.

2- I would run driver verifier to define which driver (if the mem is ok) is the cause

I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

Ken J

Thank you very much zigzag. I'm currently finishing up pass 5 of memtest and there have been no errors so far. Tomorrow I will attempt the Driver Verifier.

I already made the Acer eRecovery disks, it was the first thing I did when I got the computer. The computer ran fine for nearly a month. I have all essential data backed up already? Would it be a better idea to simply reinstall the factory settings and start over?

I completed memtest. no memory errors or concerns. I just completed the Driver verifier and now the NoteBook is not operational. I can get to BIOS, but cannot get into F8 (System Repair, Safe Mode, etc.) section.

When I first ran the Driver Verifier the BSOD popped up immediately at the point where the NoteBook usually reboots. I turned off the automatic restart so that I could capture info and this is the BSOD info I received:

usbfilter.sys

0x000000D5 (0XFFFFF98002FD4DF0, 0X0000000000000000, 0XFFFFF880049841AA, 0X0000000000000000)

usbfilter.sys - Address FFFFF880049814AA base at FFFFF88004980000, Datestamp 4b3082ae

At that point I initiated a reboot via the NoteBook's power button. Within seconds a black screen appeared with the following info and I can no longer boot into F8, safe mode, normal mode, etc.

Intel UNDI, PXE - 2.0 (build 083)
Copyright (C) 1997-2000 Intel Corporation

For Atheros PCIE Ethernet Controller v2.0.1.9 (12/15/09)

Check Cable Connection!
PXE MOF: Exiting Intel PXE ROM.
Operating system not found