Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: New Acer Aspire 5553G - BSOD IRQ Less Than Or Equal

19 Feb 2011   #1
f16harm

Windows 7 Home Premium 64-bit
 
 
New Acer Aspire 5553G - BSOD IRQ Less Than Or Equal

Hello Ladies and Gents, been searching and reading the past 3.5 days trying to figure out my problem. I feel I have exhausted all of my efforts and have decided to post my BSOD info for assistance. NOTE: cannot get the perfmon /report to generate, keeps saying there is an error when I put it in the Start --> search --> click on it.


System with problem is a 1.5 month old Acer Aspire AS5553G-5357 NoteBook. I bought it with XMas funds for something to have in the "Man Cave" hooked to the entertainment theater to do basic internet/movie/music stuff. It does not get used constantly. Noticed the problem start on 5 Feb, computer worked for a while. Only thing of note I did was change my version of MovieToolBox MPEG Joiner. Next time I turned it on was 16 Feb and it simply WILL NOT stay running at all now. At the logon screen...or if you do get past logon, it freezes/restarts while loading startup programs at the desktop. I CAN boot into Safe Mode 100% of time. I can boot into Safe Mode with Networking 80% of time, some times this will still reboot. I have received a handful of BSOD over the past few days.


System Specs:
Acer Aspire AS5553G-5357 NoteBook
Windows 7 Home Premium 64-bit
AMD Turion II Dual-Core P540 2.4GHz
Chipset AMD M880G
15.6" Wide Screen 1366 x 768 LED backlight & Acer CineCrystal Technology
ATI Mobility Radeon HD 5470 Dedicated 512MB DDR3 VRAM Dedicated Card
500 GB 5400rpm HDD SATA (WDC WD5000BEVT-22A0RT0)
RAM: 4GB DDR3 1066 (2GBx2) 204-Pin DDR3 SO-DIMM
Optical: Integrated DVD Super Multi
Atheros AR5B97 Wireless Network Adapter
Atheros AR8151 PCI-E Gigabit Ethernet Controller
ATI High definition audio device
Realtek High definition audio
1.3M WebCam
5-in-1 Card Reader


Here is what I have tried so far:
-Ran Avira Antivirus and Malwarebytes - nothing found
-Scanned & cleaned registry - nothing found/has not resolved issue
-Ran ChkDsk - nothing found
-Ran Memory Diagnostic Tool - nothing found
-Restored to date before 5 Feb - has not resolved issue
-Removed Avira Antivirus - has not resolved issue
-Thoroughly reviewed and researched Event Viewer - cannot pinpoint an exact cause
-Via BlueScreenViewer I can see ntoskrnl.exe is part of the BSODs, but my research says this cannot be a direct cause itself, countless other drivers are listed.
-Reviewed status and date of all drivers in Device Manager, ran them against internet to see if they were the latest - nothing unacceptable found
-Checked BIOS version on Acer site, I'm off by .01 in version, but the latest only addressed BlueTooth support. My notebook has no BlueTooth capability I am aware of.

There it is. I'm beginning to believe I may have a motherboard, processor, or other hardware failure. Thank you for your assistance in advance.


My System SpecsSystem Spec
.
19 Feb 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by f16harm View Post
Hello Ladies and Gents, been searching and reading the past 3.5 days trying to figure out my problem. I feel I have exhausted all of my efforts and have decided to post my BSOD info for assistance. NOTE: cannot get the perfmon /report to generate, keeps saying there is an error when I put it in the Start --> search --> click on it.


System with problem is a 1.5 month old Acer Aspire AS5553G-5357 NoteBook. I bought it with XMas funds for something to have in the "Man Cave" hooked to the entertainment theater to do basic internet/movie/music stuff. It does not get used constantly. Noticed the problem start on 5 Feb, computer worked for a while. Only thing of note I did was change my version of MovieToolBox MPEG Joiner. Next time I turned it on was 16 Feb and it simply WILL NOT stay running at all now. At the logon screen...or if you do get past logon, it freezes/restarts while loading startup programs at the desktop. I CAN boot into Safe Mode 100% of time. I can boot into Safe Mode with Networking 80% of time, some times this will still reboot. I have received a handful of BSOD over the past few days.


System Specs:
Acer Aspire AS5553G-5357 NoteBook
Windows 7 Home Premium 64-bit
AMD Turion II Dual-Core P540 2.4GHz
Chipset AMD M880G
15.6" Wide Screen 1366 x 768 LED backlight & Acer CineCrystal Technology
ATI Mobility Radeon HD 5470 Dedicated 512MB DDR3 VRAM Dedicated Card
500 GB 5400rpm HDD SATA (WDC WD5000BEVT-22A0RT0)
RAM: 4GB DDR3 1066 (2GBx2) 204-Pin DDR3 SO-DIMM
Optical: Integrated DVD Super Multi
Atheros AR5B97 Wireless Network Adapter
Atheros AR8151 PCI-E Gigabit Ethernet Controller
ATI High definition audio device
Realtek High definition audio
1.3M WebCam
5-in-1 Card Reader


Here is what I have tried so far:
-Ran Avira Antivirus and Malwarebytes - nothing found
-Scanned & cleaned registry - nothing found/has not resolved issue
-Ran ChkDsk - nothing found
-Ran Memory Diagnostic Tool - nothing found
-Restored to date before 5 Feb - has not resolved issue
-Removed Avira Antivirus - has not resolved issue
-Thoroughly reviewed and researched Event Viewer - cannot pinpoint an exact cause
-Via BlueScreenViewer I can see ntoskrnl.exe is part of the BSODs, but my research says this cannot be a direct cause itself, countless other drivers are listed.
-Reviewed status and date of all drivers in Device Manager, ran them against internet to see if they were the latest - nothing unacceptable found
-Checked BIOS version on Acer site, I'm off by .01 in version, but the latest only addressed BlueTooth support. My notebook has no BlueTooth capability I am aware of.

There it is. I'm beginning to believe I may have a motherboard, processor, or other hardware failure. Thank you for your assistance in advance.
Several of these were memory exceptions caused by a driver or the memory itself.

I would do two things

1- run memtest to verify the memory (yes I know you ran the memory diag tool but memtest does a far better job of stressing the ram)

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.


Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot. Test the sticks individually, and if you find a good one, test it in all slots.

2- I would run driver verifier to define which driver (if the mem is ok) is the cause

Quote:
I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

Ken J
My System SpecsSystem Spec
19 Feb 2011   #3
f16harm

Windows 7 Home Premium 64-bit
 
 

Thank you very much zigzag. I'm currently finishing up pass 5 of memtest and there have been no errors so far. Tomorrow I will attempt the Driver Verifier.

I already made the Acer eRecovery disks, it was the first thing I did when I got the computer. The computer ran fine for nearly a month. I have all essential data backed up already? Would it be a better idea to simply reinstall the factory settings and start over?
My System SpecsSystem Spec
.

20 Feb 2011   #4
f16harm

Windows 7 Home Premium 64-bit
 
 

I completed memtest. no memory errors or concerns. I just completed the Driver verifier and now the NoteBook is not operational. I can get to BIOS, but cannot get into F8 (System Repair, Safe Mode, etc.) section.

When I first ran the Driver Verifier the BSOD popped up immediately at the point where the NoteBook usually reboots. I turned off the automatic restart so that I could capture info and this is the BSOD info I received:

Quote:
usbfilter.sys

0x000000D5 (0XFFFFF98002FD4DF0, 0X0000000000000000, 0XFFFFF880049841AA, 0X0000000000000000)

usbfilter.sys - Address FFFFF880049814AA base at FFFFF88004980000, Datestamp 4b3082ae
At that point I initiated a reboot via the NoteBook's power button. Within seconds a black screen appeared with the following info and I can no longer boot into F8, safe mode, normal mode, etc.

Quote:
Intel UNDI, PXE - 2.0 (build 083)
Copyright (C) 1997-2000 Intel Corporation

For Atheros PCIE Ethernet Controller v2.0.1.9 (12/15/09)

Check Cable Connection!
PXE MOF: Exiting Intel PXE ROM.
Operating system not found
My System SpecsSystem Spec
Reply

 New Acer Aspire 5553G - BSOD IRQ Less Than Or Equal




Thread Tools




Similar help and support threads
Thread Forum
bsod on acer aspire one
first off i have a acer aspire one d255 running windows 7 starter edition. i receive my bsod at several different points. first it started at when the pc would shutdown. i would receive a internal power failure error. second i tried to install windows xp professional but when i insert the cd and...
BSOD Help and Support
BSOD on Acer Aspire 5745g
First time poster on this forum. I have an Acer Aspire 5754g that encounter a BSoD. The HDD is a WD6400BEVT - 22A0RT. When starting up / waking from hibernation a recieved an error saying that the waking had been currupted and needed a restart. I said ok, hit ENTER and watched restart. It...
BSOD Help and Support
BSOD on Acer Aspire 7552G
Hi I keep on getting this BSOD when the computer has been running for awhile Problemsignatur: Navn på problemhændelse: BlueScreen OS-version: 6.1.7600.2.0.0.768.3 Landestandard-id: 1030 Flere oplysninger om problemet: BCCode: 1000007e
BSOD Help and Support
Acer Aspire BSOD
Hi, I have bought Acer Aspire just 2 weeks before 2*2GB (After upgrade - 1*2GB strontium memory). Now a days, I am getting blue screen of crash, whenever i work :cry: I am not able to save my work as well. I have attached the dump also. please help me to resolve this issue.
BSOD Help and Support
Acer Aspire 4535 BSOD
Hey guys, Good day! Got an Acer Aspire 4535, installed Windows 7 Ultimate (32-bit) on it and after a couple of minutes, the screen flickers and then displays "display driver has stopped responding and has recovered", this kept happening every few minutes until I get the BSOD and have to ...
BSOD Help and Support
bsod acer aspire 6930g
Hi ! Problems with bsod in the last 2-3 days. Anyone can help?thank you
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 06:19.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App