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Windows 7: BSOD help please (64-bit win 7)

19 Feb 2011   #1
africaking

Windows 7 Ultimate x64
 
 
BSOD help please (64-bit win 7)

I have been getting constant BSOD's and I can't figure out why. I initially thought it had something to do with Security accounts manager service but after enabling/disabling I still get the same results. I can't tell what triggers them, after I get one, I am sure to get 3 or 4 more. My temporary remedy would be to do system restore but I would prefer a permanent fix.

I have uploaded the files from the BSOD Dump & System File Collection app and the System Health Report in the zip file. If anyone can help I would be very thankful.

Some system specs: (HP EliteBook 8530p Laptop; WIN7 64-bit)

Basic Hardware information
Motherboard: HP EliteBook 8530p
Basic I/O System(BIOS): Default System BIOS
Central Processing Unit(CPU): Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz
Physical Memory X 2
2GB
2GB
Hard Disk: FUJITSU MHZ2250BH G2 ATA Device (232.88GB)
Video Card: ATI Mobility Radeon HD 3650
Monitor: Generic PnP Monitor
Audio Device X 2
ATI High Definition Audio Device
SoundMAX Integrated Digital HD Audio
Network Adapter
Local Area Connection - Intel(R) 82567LM Gigabit Network Connection (Media disconnected)
Wireless Network Connection - Intel(R) WiFi Link 5300 AGN (Connected)
Bluetooth Network Connection - Bluetooth Device (Personal Area Network) (Hardware not present)
Modem: Agere Systems HDA Modem
Keyboard: Standard PS/2 Keyboard
Keyboard: USB Input Device
Keyboard: HID Keyboard Device
Mouse: Microsoft Hardware USB Mouse
Mouse: Synaptics PS/2 Port TouchPad



My System SpecsSystem Spec
.
19 Feb 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by africaking View Post
I have been getting constant BSOD's and I can't figure out why. I initially thought it had something to do with Security accounts manager service but after enabling/disabling I still get the same results. I can't tell what triggers them, after I get one, I am sure to get 3 or 4 more. My temporary remedy would be to do system restore but I would prefer a permanent fix.

I have uploaded the files from the BSOD Dump & System File Collection app and the System Health Report in the zip file. If anyone can help I would be very thankful.

Some system specs: (HP EliteBook 8530p Laptop; WIN7 64-bit)

Basic Hardware information
Motherboard: HP EliteBook 8530p
Basic I/O System(BIOS): Default System BIOS
Central Processing Unit(CPU): Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz
Physical Memory X 2
2GB
2GB
Hard Disk: FUJITSU MHZ2250BH G2 ATA Device (232.88GB)
Video Card: ATI Mobility Radeon HD 3650
Monitor: Generic PnP Monitor
Audio Device X 2
ATI High Definition Audio Device
SoundMAX Integrated Digital HD Audio
Network Adapter
Local Area Connection - Intel(R) 82567LM Gigabit Network Connection (Media disconnected)
Wireless Network Connection - Intel(R) WiFi Link 5300 AGN (Connected)
Bluetooth Network Connection - Bluetooth Device (Personal Area Network) (Hardware not present)
Modem: Agere Systems HDA Modem
Keyboard: Standard PS/2 Keyboard
Keyboard: USB Input Device
Keyboard: HID Keyboard Device
Mouse: Microsoft Hardware USB Mouse
Mouse: Synaptics PS/2 Port TouchPad

Virtually identical but the causing driver is not identified.


I would remove Kaspersky and zone alarm and replace with Microsoft security essentials and win 7 firewall.

I would also run driver verifier to find out what driver is causing them

Beyond that, please run Verifier with these settings:
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.
Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Code:
Delete these registry keys (works in XP, Vista, Win7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel

Using Driver Verifier to identify issues with Windows drivers for advanced users
My System SpecsSystem Spec
Reply

 BSOD help please (64-bit win 7)




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