Bsods after installing windows 7

tDaniel · 20 Feb 2011

OS Windows 7 Ultimate SP1 x64
CPU Amd Phenom B50 Quad Core 3,2 Ghz
Memory 6 GB RAM DDR 3 1337 Ghz
Graphics Card HIS Ati Radeon HD 5670 1GB GDDR 5

Jonathan_King · 20 Feb 2011

Hello,

Start by installing updated Realtek ethernet drivers from here: Realtek

Code:

Rt64win7.sys                Mon Mar 22 05:57:14 2010 (4BA73EFA)

If the BSODs persist, remove Symantec/Norton according to these directions: Norton Product Support | Installation and Uninstall

If the BSODs still persist, run driver verifier: Driver Verifier - Enable and Disable

Post back with a new jcgriff2 report if you get more BSODs.

...Summary of the dumps:

Code:


Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Sun Feb 20 05:42:59.535 2011 (UTC - 5:00)
System Uptime: 0 days 0:32:42.416
Probably caused by : win32k.sys ( win32k!xxxInternalDoPaint+19 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  JustVoip.exe
FAILURE_BUCKET_ID:  X64_0x50_win32k!xxxInternalDoPaint+19
SystemProductName = GA-MA770T-UD3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Sun Feb 20 05:05:52.442 2011 (UTC - 5:00)
System Uptime: 0 days 0:04:08.707
Probably caused by : Ntfs.sys ( Ntfs!NtfsOpenAttribute+326 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  ccsvchst.exe
FAILURE_BUCKET_ID:  X64_0x50_Ntfs!NtfsOpenAttribute+326
SystemProductName = GA-MA770T-UD3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Sun Feb 20 04:03:08.442 2011 (UTC - 5:00)
System Uptime: 0 days 0:07:01.706
Probably caused by : Ntfs.sys ( Ntfs!NtfsOpenAttribute+326 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x50_Ntfs!NtfsOpenAttribute+326
SystemProductName = GA-MA770T-UD3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Sat Feb 19 17:40:35.603 2011 (UTC - 5:00)
System Uptime: 0 days 0:30:05.867
*** WARNING: Unable to verify timestamp for SYMDS64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMDS64.SYS
Probably caused by : SYMDS64.SYS ( SYMDS64+497b3 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_SYMDS64+497b3
SystemProductName = GA-MA770T-UD3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

tDaniel · 21 Feb 2011

1. What does driver verifier does ?
2. Why to remove the norton antivirus ? last time u told me to remove kaspersky antivirus... All antiviruses are bad or what ? o.O

Jonathan_King · 21 Feb 2011

Driver verifier works in the background, testing the drivers you select in order to get them to crash, if they are unstable. When they do, the resulting logs are often helpful.

I have gone back, and edited my post to show the Symantec drivers crashing. It could be that both Kaspersky and Norton are crashing trying to access the network, as your network adapter drivers may have some compatibility issues with the latest Windows updates and the like.

Update the network driver, and if the BSODs persist, remove Norton.

DeanP · 21 Feb 2011

Third-Party AV have a 75% chance of causing BSOD with Windows 7. Seems to be making conflicts with Windows 7.

If you have paid for a license, ask the Customer Support and see if you can get ar efund.

tDaniel · 22 Feb 2011

so what antivirus u recommend ?

Jonathan_King · 22 Feb 2011

Be sure to update the network adapter drivers as recommended first in Post 2. Otherwise, any new antivirus may have the same trouble that Kaspersky and Norton have had.

If the new network drivers do not help, remove Norton and install Microsoft Security Essentials instead.

tDaniel · 23 Feb 2011

How I update my network driver and from where ? an link possible ?

edit: dlded this driver : Win7 and WinServer 2008 R2 Driver7.040 2011/2/22 623k
and copied it into C:\Program Files (x86)\Realtek\NICDRV_8169\WIN7

now what ?

Jonathan_King · 23 Feb 2011

Extract that zip file to the desktop, then use this method for installing it: Driver Install - Device Manager

tDaniel · 23 Feb 2011

installed new driver for network now let`s see if anymore bsods ocure... anyway microsoft`s antivirus is pretty low... norton is way above it :/