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Windows 7: Please Help BSOD

20 Feb 2011   #1
Lieu

Windows 7 Pro 64 Bit
 
 
Please Help BSOD

Windows 7 Professional, Retail Version 64 Bit
New PC... Built it about a month ago with a friend.

I'm not a tech by any means of the word.

Please help I need my computer so I can do CAD work for school.
All of the required information is attached.

Thank you in advance to anyone who takes time to help..


My System SpecsSystem Spec
.
20 Feb 2011   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Code:
 icrosoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
 
Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Low\Temporary Internet Files\Content.IE5\CNFYL1YI\Documents[1]\Windows_NT6_BSOD_jcgriff2\013111-32187-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82837000 PsLoadedModuleList = 0x82976570
Debug session time: Mon Jan 31 17:54:37.476 2011 (GMT-5)
System Uptime: 0 days 0:01:59.492
Loading Kernel Symbols
...............................................................
................................................................
.........................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck A, {0, 2, 1, 8288b70f}
Unable to load image \SystemRoot\system32\DRIVERS\AGRSM.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for AGRSM.sys
*** ERROR: Module load completed but symbols could not be loaded for AGRSM.sys
Probably caused by : AGRSM.sys ( AGRSM+3d8ed )
Followup: MachineOwner
---------
kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 00000000, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000001, bitfield :
 bit 0 : value 0 = read operation, 1 = write operation
 bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 8288b70f, address which referenced memory
Debugging Details:
------------------
 
WRITE_ADDRESS: GetPointerFromAddress: unable to read from 82996700
Unable to read MiSystemVaType memory at 829760c0
 00000000 
CURRENT_IRQL:  2
FAULTING_IP: 
nt!KeWaitForSingleObject+373
8288b70f 8939            mov     dword ptr [ecx],edi
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
TRAP_FRAME:  80dbeb34 -- (.trap 0xffffffff80dbeb34)
ErrCode = 00000002
eax=8588c3c0 ebx=8588c3b8 ecx=00000000 edx=00000000 esi=847f05a0 edi=847f0660
eip=8288b70f esp=80dbeba8 ebp=80dbec0c iopl=0         nv up ei pl zr na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010246
nt!KeWaitForSingleObject+0x373:
8288b70f 8939            mov     dword ptr [ecx],edi  ds:0023:00000000=????????
Resetting default scope
LAST_CONTROL_TRANSFER:  from 8288b70f to 8286fb5b
STACK_TEXT:  
80dbeb34 8288b70f badb0d00 00000000 854ef3f8 nt!KiTrap0E+0x2cf
80dbec0c 8a6a78ed 8588c3b8 00000000 00000000 nt!KeWaitForSingleObject+0x373
WARNING: Stack unwind information not available. Following frames may be wrong.
80dbec84 8a6a7b76 8587a030 8636313c 00000003 AGRSM+0x3d8ed
80dbeca8 8284deea 8587a030 854cb030 00000016 AGRSM+0x3db76
80dbecc0 82865f36 8636317c 8587a030 80dbecd8 nt!IopPoHandleIrp+0x28
80dbecd0 8284d551 80dbecf8 8a776873 8587a030 nt!IofCallDriver+0x55
80dbecd8 8a776873 8587a030 863630a8 85855338 nt!PoCallDriver+0x10
80dbecf8 8284d9ff 85855338 863630a8 00000000 modem!ModemPower+0xb1
80dbed50 82a1ed16 00000000 a0b27f40 00000000 nt!PopIrpWorker+0x351
80dbed90 828c0159 8284d6ae 00000000 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
 
STACK_COMMAND:  kb
FOLLOWUP_IP: 
AGRSM+3d8ed
8a6a78ed ??              ???
SYMBOL_STACK_INDEX:  2
SYMBOL_NAME:  AGRSM+3d8ed
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: AGRSM
IMAGE_NAME:  AGRSM.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  49184ba5
FAILURE_BUCKET_ID:  0xA_AGRSM+3d8ed
BUCKET_ID:  0xA_AGRSM+3d8ed
Followup: MachineOwner
---------
kd> lmtsmn
start    end        module name
8a77f000 8a7ab000   1394ohci 1394ohci.sys Mon Jul 13 19:51:59 2009 (4A5BC89F)
835c5000 8360d000   ACPI     ACPI.sys     Mon Jul 13 19:11:11 2009 (4A5BBF0F)
99ac3000 99ae83a0   afcdp    afcdp.sys    Fri Sep 11 12:19:52 2009 (4AAA78A8)
8a41d000 8a477000   afd      afd.sys      Mon Jul 13 19:12:34 2009 (4A5BBF62)
8f52d000 8f53f000   AgileVpn AgileVpn.sys Mon Jul 13 19:55:00 2009 (4A5BC954)
8a66a000 8a770000   AGRSM    AGRSM.sys    Mon Nov 10 09:56:37 2008 (49184BA5)
8a62e000 8a63f000   amdppm   amdppm.sys   Mon Jul 13 19:11:03 2009 (4A5BBF07)
83730000 83739000   amdxata  amdxata.sys  Tue May 19 13:57:35 2009 (4A12F30F)
836f4000 836fd000   atapi    atapi.sys    Mon Jul 13 19:11:15 2009 (4A5BBF13)
836fd000 83720000   ataport  ataport.SYS  Mon Jul 13 19:11:18 2009 (4A5BBF16)
87c00000 87c08000   AtiPcie  AtiPcie.sys  Mon Aug 24 04:25:22 2009 (4A924E72)
8a5d9000 8a60c300   avgldx86 avgldx86.sys Thu Jun 03 17:05:19 2010 (4C08190F)
8a5d3000 8a5d8940   avgmfx86 avgmfx86.sys Sun Apr 25 17:05:02 2010 (4BD4AE7E)
83789000 837c2b00   avgtdix  avgtdix.sys  Thu Jun 03 17:08:25 2010 (4C0819C9)
87bac000 87bb3000   Beep     Beep.SYS     Mon Jul 13 19:45:00 2009 (4A5BC6FC)
8a5c5000 8a5d3000   blbdrive blbdrive.sys Mon Jul 13 19:23:04 2009 (4A5BC1D8)
83451000 83459000   BOOTVID  BOOTVID.dll  Mon Jul 13 21:04:34 2009 (4A5BD9A2)
998a9000 998c2000   bowser   bowser.sys   Mon Jul 13 19:14:21 2009 (4A5BBFCD)
87b86000 87ba5000   cdrom    cdrom.sys    Mon Jul 13 19:11:24 2009 (4A5BBF1C)
8349b000 83546000   CI       CI.dll       Mon Jul 13 21:09:28 2009 (4A5BDAC8)
87b3a000 87b5f000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:11:20 2009 (4A5BBF18)
83459000 8349b000   CLFS     CLFS.SYS     Mon Jul 13 19:11:10 2009 (4A5BBF0E)
879ac000 87a09000   cng      cng.sys      Mon Jul 13 19:32:55 2009 (4A5BC427)
8f520000 8f52d000   CompositeBus CompositeBus.sys Mon Jul 13 19:45:26 2009 (4A5BC716)
8f65b000 8f668000   crashdmp crashdmp.sys Mon Jul 13 19:45:50 2009 (4A5BC72E)
8a549000 8a5ad000   csc      csc.sys      Mon Jul 13 19:15:08 2009 (4A5BBFFC)
8a5ad000 8a5c5000   dfsc     dfsc.sys     Mon Jul 13 19:14:16 2009 (4A5BBFC8)
8a53d000 8a549000   discache discache.sys Mon Jul 13 19:24:04 2009 (4A5BC214)
87fef000 88000000   disk     disk.sys     Mon Jul 13 19:11:28 2009 (4A5BBF20)
8f4a5000 8f4be000   drmk     drmk.sys     Mon Jul 13 20:36:05 2009 (4A5BD2F5)
8f673000 8f67c000   dump_atapi dump_atapi.sys Mon Jul 13 19:11:15 2009 (4A5BBF13)
8f668000 8f673000   dump_dumpata dump_dumpata.sys Mon Jul 13 19:11:16 2009 (4A5BBF14)
8f67c000 8f68d000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:12:47 2009 (4A5BBF6F)
8f651000 8f65b000   Dxapi    Dxapi.sys    Mon Jul 13 19:25:25 2009 (4A5BC265)
94c00000 94c17000   dxg      dxg.sys      unavailable (00000000)
8f75a000 8f784000   fastfat  fastfat.SYS  Mon Jul 13 19:14:01 2009 (4A5BBFB9)
8f4f2000 8f4fd200   FETN62   FETN62.sys   Thu Jul 23 00:44:29 2009 (4A67EAAD)
8376d000 8377e000   fileinfo fileinfo.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
83739000 8376d000   fltmgr   fltmgr.sys   Mon Jul 13 19:11:13 2009 (4A5BBF11)
87a17000 87a20000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:11:14 2009 (4A5BBF12)
87fbd000 87fef000   fvevol   fvevol.sys   Mon Jul 13 19:13:01 2009 (4A5BBF7D)
87d5c000 87d8d000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:12:03 2009 (4A5BBF43)
82800000 82837000   hal      halmacpi.dll Mon Jul 13 19:11:03 2009 (4A5BBF07)
8f6a3000 8f6b6000   HIDCLASS HIDCLASS.SYS Mon Jul 13 19:51:01 2009 (4A5BC865)
8f6b6000 8f6bc480   HIDPARSE HIDPARSE.SYS Mon Jul 13 19:50:59 2009 (4A5BC863)
8f698000 8f6a3000   hidusb   hidusb.sys   Mon Jul 13 19:51:04 2009 (4A5BC868)
99824000 998a9000   HTTP     HTTP.sys     Mon Jul 13 19:12:53 2009 (4A5BBF75)
87fb5000 87fbd000   hwpolicy hwpolicy.sys Mon Jul 13 19:11:01 2009 (4A5BBF05)
8f5d4000 8f5e1000   kbdclass kbdclass.sys Mon Jul 13 19:11:15 2009 (4A5BBF13)
8f6df000 8f6eb000   kbdhid   kbdhid.sys   Mon Jul 13 19:45:09 2009 (4A5BC705)
80bc7000 80bcf000   kdcom    kdcom.dll    Mon Jul 13 21:08:58 2009 (4A5BDAAA)
8f4be000 8f4f2000   ks       ks.sys       Mon Jul 13 19:45:13 2009 (4A5BC709)
87999000 879ac000   ksecdd   ksecdd.sys   Mon Jul 13 19:11:56 2009 (4A5BBF3C)
87b15000 87b3a000   ksecpkg  ksecpkg.sys  Mon Jul 13 19:34:00 2009 (4A5BC468)
8f737000 8f747000   lltdio   lltdio.sys   Mon Jul 13 19:53:18 2009 (4A5BC8EE)
8f702000 8f71d000   luafv    luafv.sys    Mon Jul 13 19:15:44 2009 (4A5BC020)
83435000 83440000   mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Mon Jul 13 19:13:13 2009 (4A5BBF89)
8a772000 8a77f000   modem    modem.sys    Mon Jul 13 19:55:24 2009 (4A5BC96C)
8f68d000 8f698000   monitor  monitor.sys  Mon Jul 13 19:25:58 2009 (4A5BC286)
8f5e1000 8f5ee000   mouclass mouclass.sys Mon Jul 13 19:11:15 2009 (4A5BBF13)
8f6bd000 8f6c8000   mouhid   mouhid.sys   Mon Jul 13 19:45:08 2009 (4A5BC704)
836de000 836f4000   mountmgr mountmgr.sys Mon Jul 13 19:11:27 2009 (4A5BBF1F)
998c2000 998d4000   mpsdrv   mpsdrv.sys   Mon Jul 13 19:52:52 2009 (4A5BC8D4)
998d4000 998f7000   mrxsmb   mrxsmb.sys   Mon Jul 13 19:14:24 2009 (4A5BBFD0)
998f7000 99932000   mrxsmb10 mrxsmb10.sys Mon Jul 13 19:14:34 2009 (4A5BBFDA)
99932000 9994d000   mrxsmb20 mrxsmb20.sys Mon Jul 13 19:14:29 2009 (4A5BBFD5)
87808000 87813000   Msfs     Msfs.SYS     Mon Jul 13 19:11:26 2009 (4A5BBF1E)
83616000 8361e000   msisadrv msisadrv.sys Mon Jul 13 19:11:09 2009 (4A5BBF0D)
8796e000 87999000   msrpc    msrpc.sys    Mon Jul 13 19:11:59 2009 (4A5BBF3F)
8a533000 8a53d000   mssmbios mssmbios.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
87fa5000 87fb5000   mup      mup.sys      Mon Jul 13 19:14:14 2009 (4A5BBFC6)
87a20000 87ad7000   ndis     ndis.sys     Mon Jul 13 19:12:24 2009 (4A5BBF58)
8f557000 8f562000   ndistapi ndistapi.sys Mon Jul 13 19:54:24 2009 (4A5BC930)
8f562000 8f584000   ndiswan  ndiswan.sys  Mon Jul 13 19:54:34 2009 (4A5BC93A)
8f640000 8f651000   NDProxy  NDProxy.SYS  Mon Jul 13 19:54:27 2009 (4A5BC933)
8a49d000 8a4ab000   netbios  netbios.sys  Mon Jul 13 19:53:54 2009 (4A5BC912)
837c3000 837f5000   netbt    netbt.sys    Mon Jul 13 19:12:18 2009 (4A5BBF52)
87ad7000 87b15000   NETIO    NETIO.SYS    Mon Jul 13 19:12:35 2009 (4A5BBF63)
87813000 87821000   Npfs     Npfs.SYS     Mon Jul 13 19:11:31 2009 (4A5BBF23)
8a529000 8a533000   nsiproxy nsiproxy.sys Mon Jul 13 19:12:08 2009 (4A5BBF48)
82837000 82c37000   nt       ntkrnlmp.exe Mon Jul 13 19:15:08 2009 (4A5BBFFC)
8783f000 8796e000   Ntfs     Ntfs.sys     Mon Jul 13 19:12:05 2009 (4A5BBF45)
87ba5000 87bac000   Null     Null.SYS     Mon Jul 13 19:11:12 2009 (4A5BBF10)
8a47e000 8a49d000   pacer    pacer.sys    Mon Jul 13 19:53:58 2009 (4A5BC916)
8f508000 8f520000   parport  parport.sys  Mon Jul 13 19:45:34 2009 (4A5BC71E)
83653000 83664000   partmgr  partmgr.sys  Mon Jul 13 19:11:35 2009 (4A5BBF27)
9994d000 99954000   parvdm   parvdm.sys   Mon Jul 13 19:45:29 2009 (4A5BC719)
8361e000 83648000   pci      pci.sys      Mon Jul 13 19:11:16 2009 (4A5BBF14)
836c7000 836d5000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:11:15 2009 (4A5BBF13)
87a09000 87a17000   pcw      pcw.sys      Mon Jul 13 19:11:10 2009 (4A5BBF0E)
99954000 999eb000   peauth   peauth.sys   Mon Jul 13 20:35:44 2009 (4A5BD2E0)
8f476000 8f4a5000   portcls  portcls.sys  Mon Jul 13 19:51:00 2009 (4A5BC864)
83440000 83451000   PSHED    PSHED.dll    Mon Jul 13 21:09:36 2009 (4A5BDAD0)
8f53f000 8f557000   rasl2tp  rasl2tp.sys  Mon Jul 13 19:54:33 2009 (4A5BC939)
8f584000 8f59c000   raspppoe raspppoe.sys Mon Jul 13 19:54:53 2009 (4A5BC94D)
8f59c000 8f5b3000   raspptp  raspptp.sys  Mon Jul 13 19:54:47 2009 (4A5BC947)
8f5b3000 8f5ca000   rassstp  rassstp.sys  Mon Jul 13 19:54:57 2009 (4A5BC951)
8a4e8000 8a529000   rdbss    rdbss.sys    Mon Jul 13 19:14:26 2009 (4A5BBFD2)
8f5ca000 8f5d4000   rdpbus   rdpbus.sys   Mon Jul 13 20:02:40 2009 (4A5BCB20)
87bed000 87bf5000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:01:40 2009 (4A5BCAE4)
87bf5000 87bfd000   rdpencdd rdpencdd.sys Mon Jul 13 20:01:39 2009 (4A5BCAE3)
87800000 87808000   rdprefmp rdprefmp.sys Mon Jul 13 20:01:41 2009 (4A5BCAE5)
87f78000 87fa5000   rdyboost rdyboost.sys Mon Jul 13 19:22:02 2009 (4A5BC19A)
8f747000 8f75a000   rspndr   rspndr.sys   Mon Jul 13 19:53:20 2009 (4A5BC8F0)
8f806000 8fbff200   RTKVAC   RTKVAC.SYS   Thu Jun 18 15:36:37 2009 (4A3A9745)
999eb000 999f5000   secdrv   secdrv.SYS   Wed Sep 13 09:18:32 2006 (45080528)
8f4fe000 8f508000   serenum  serenum.sys  Mon Jul 13 19:45:27 2009 (4A5BC717)
8a4ab000 8a4c5000   serial   serial.sys   Mon Jul 13 19:45:33 2009 (4A5BC71D)
87f53000 87f77c20   snapman  snapman.sys  Tue Sep 08 03:57:17 2009 (4AA60E5D)
87f4b000 87f53000   spldr    spldr.sys    Mon May 11 12:13:47 2009 (4A084EBB)
99a72000 99ac3000   srv      srv.sys      Mon Jul 13 19:15:10 2009 (4A5BBFFE)
99a23000 99a72000   srv2     srv2.sys     Mon Jul 13 19:14:52 2009 (4A5BBFEC)
999f5000 99a16000   srvnet   srvnet.sys   Mon Jul 13 19:14:45 2009 (4A5BBFE5)
8f800000 8f801380   swenum   swenum.sys   Mon Jul 13 19:45:08 2009 (4A5BC704)
87c13000 87d5c000   tcpip    tcpip.sys    Mon Jul 13 19:13:18 2009 (4A5BBF8E)
99a16000 99a23000   tcpipreg tcpipreg.sys Mon Jul 13 19:54:14 2009 (4A5BC926)
8377e000 83789000   TDI      TDI.SYS      Mon Jul 13 19:12:12 2009 (4A5BBF4C)
87e70000 87f4ab00   tdrpm251 tdrpm251.sys Fri Jul 31 10:00:11 2009 (4A72F8EB)
87821000 87838000   tdx      tdx.sys      Mon Jul 13 19:12:10 2009 (4A5BBF4A)
8a4d8000 8a4e8000   termdd   termdd.sys   Mon Jul 13 20:01:35 2009 (4A5BCADF)
87d8d000 87e16880   timntr   timntr.sys   Mon Aug 17 03:16:54 2009 (4A8903E6)
94c30000 94c39000   TSDDD    TSDDD.dll    unavailable (00000000)
8a60d000 8a62e000   tunnel   tunnel.sys   Mon Jul 13 19:54:03 2009 (4A5BC91B)
87e5f000 87e70000   uagp35   uagp35.sys   Mon Jul 13 19:25:40 2009 (4A5BC274)
8f5ee000 8f5fc000   umbus    umbus.sys    Mon Jul 13 19:51:38 2009 (4A5BC88A)
8f6c8000 8f6df000   usbccgp  usbccgp.sys  Mon Jul 13 19:51:31 2009 (4A5BC883)
8a770000 8a771700   USBD     USBD.SYS     Mon Jul 13 19:51:05 2009 (4A5BC869)
8f467000 8f476000   usbehci  usbehci.sys  Mon Jul 13 19:51:14 2009 (4A5BC872)
8f5fc000 8f640000   usbhub   usbhub.sys   Mon Jul 13 19:52:06 2009 (4A5BC8A6)
8f41c000 8f467000   USBPORT  USBPORT.SYS  Mon Jul 13 19:51:13 2009 (4A5BC871)
8f6eb000 8f702000   USBSTOR  USBSTOR.SYS  Mon Jul 13 19:51:19 2009 (4A5BC877)
8a7ab000 8a7b6000   usbuhci  usbuhci.sys  Mon Jul 13 19:51:10 2009 (4A5BC86E)
83648000 83653000   vdrvroot vdrvroot.sys Mon Jul 13 19:46:19 2009 (4A5BC74B)
87bb3000 87bbf000   vga      vga.sys      Mon Jul 13 19:25:50 2009 (4A5BC27E)
836bf000 836c7000   viaide   viaide.sys   Mon Jul 13 19:11:20 2009 (4A5BBF18)
836d5000 836de000   ViBus    ViBus.sys    Thu Apr 03 03:42:54 2008 (47F48A7E)
87bbf000 87be0000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:25:49 2009 (4A5BC27D)
83720000 83730000   ViPrt    ViPrt.sys    Thu Apr 03 03:42:59 2008 (47F48A83)
87e17000 87e1f380   vmstorfl vmstorfl.sys Mon Jul 13 19:28:44 2009 (4A5BC32C)
83664000 83674000   volmgr   volmgr.sys   Mon Jul 13 19:11:25 2009 (4A5BBF1D)
83674000 836bf000   volmgrx  volmgrx.sys  Mon Jul 13 19:11:41 2009 (4A5BBF2D)
87e20000 87e5f000   volsnap  volsnap.sys  Mon Jul 13 19:11:34 2009 (4A5BBF26)
89800000 89b4a000   vtdisp   vtdisp.dll   unavailable (00000000)
8a63f000 8a669280   vtmini   vtmini.sys   Tue Dec 07 07:08:56 2004 (41B59D58)
8a4c5000 8a4d8000   wanarp   wanarp.sys   Mon Jul 13 19:55:02 2009 (4A5BC956)
87be0000 87bed000   watchdog watchdog.sys Mon Jul 13 19:24:10 2009 (4A5BC21A)
83546000 835b7000   Wdf01000 Wdf01000.sys Mon Jul 13 19:11:36 2009 (4A5BBF28)
835b7000 835c5000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:11:25 2009 (4A5BBF1D)
8a477000 8a47e000   wfplwf   wfplwf.sys   Mon Jul 13 19:53:51 2009 (4A5BC90F)
94da0000 94fea000   win32k   win32k.sys   unavailable (00000000)
8360d000 83616000   WMILIB   WMILIB.SYS   Mon Jul 13 19:11:22 2009 (4A5BBF1A)
8f71d000 8f737000   WudfPf   WudfPf.sys   Mon Jul 13 19:50:13 2009 (4A5BC835)
99b53000 99b73480   WUDFRd   WUDFRd.sys   Mon Jul 13 19:50:44 2009 (4A5BC854)
Unloaded modules:
99ae9000 99b53000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
87b5f000 87b6c000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
87c08000 87c13000   dump_ataport
    Timestamp: unavailable (00000000)
    Checksum:  00000000
87b6c000 87b75000   dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum:  00000000
87b75000 87b86000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
Your primary problem is your modem driver. You must update driver
I will continue to analzye and let you know when Im done

Agrsm.sys file description
Productname: Agere SoftModem Driver
Description: SoftModem Device Driver
Company: Agere Systems

Agere was purchased by LSI
See if you can get a driver here
http://www.lsi.com/support/

The reports that you have submitted reveal clues to the cause of your problem. They do not give a definitive answer. The more reports that we receive the more clues are made available improving our chances of finding a solution to your problem. Each remedy suggested must be performed regardless of placement in this report or other variables. You may have to experience several more BSODs until the final answer is discovered.

SFC /scannow
System Files - SFC Command


Scan with your Anti Virus

How to Find Drivers
search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone - will help you search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- The most common drivers are listed on this page: http://www.carrona.org/dvrref.html
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html
and here
http://www.edbott.com/weblog/the-vista-master-driver-list/
To remove any left over driver remnants, especially from graphics cards, use driver sweeper
www.guru3d.com/category/driversweeper/
You can also locate information about your driver using this information
https://www.sevenforums.com/tutorials/96442-device-manager-finding-unknown-devices.html

After performing all of the above, post back with any new BSOD reports, or indicate that the attempted repairs were successful.
If any links do not work, if clicked, please copy and paste to browser address bar.
It is very important to remember that the dump reports only give clues as to the problem and although it is very easy to analyze only one or two, usually more are needed. If you experience additional BSOD after installing a current version of the driver in question, be sure to post so that we can use the additional information to assist you in preventing the BSOD's


The report is finished
My System SpecsSystem Spec
20 Feb 2011   #3
Lieu

Windows 7 Pro 64 Bit
 
 

Rich,

I'm confused. I don't have an Agere modem that I know of. The modem I use came from comcast. It is an Arris modem model TM604G/CT. I tried looking in device manager but I couldn't locate a modem in the device list. Even more confusing is that when I googled the modem driver and looked at images of what the modem looks like all I found were 56k modem cards which I don't have on my computer either. Could you shed some light?

Thanks,
My System SpecsSystem Spec
.

20 Feb 2011   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

The only thing that I can tell from the dump report is that you have a driver by Agere and it is a modem driver.
It is possible that you Modem mfg uses drivers made by Agere (Now LSI).
Can you send a screen shot of your Device Manager?
My System SpecsSystem Spec
20 Feb 2011   #5
Lieu

Windows 7 Pro 64 Bit
 
 

Yes I can. What category would you like me to have open besides Network Adapters?
My System SpecsSystem Spec
20 Feb 2011   #6
Lieu

Windows 7 Pro 64 Bit
 
 

I am going to work right now. Let me know and I'll put the picture up later on today.
My System SpecsSystem Spec
20 Feb 2011   #7
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Type device manager in search
When it pops up, just take a shot of that.
My System SpecsSystem Spec
20 Feb 2011   #8
Lieu

Windows 7 Pro 64 Bit
 
 

ok here it is...
My System SpecsSystem Spec
20 Feb 2011   #9
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

If you are sure that the driver is no longer being used. Make a system restore point.
Then change the extension on the driver to bup.
Be sure that it is not being used.
The modem is you internet connection.

Driver location
C-->Windows-->System 32-->drivers.
My System SpecsSystem Spec
21 Feb 2011   #10
Lieu

Windows 7 Pro 64 Bit
 
 

I created a restore point, but when I went to C:\ -> Windows -> System32 -> Drivers the file wasn't there. I searched my computer and found it in -
C:\Windows\System32\DriverStore\FileRepository\mdmags64.inf_amd64_neutral_e68956e24e287714

AND

C:\Windows\winsxs\amd64_mdmags64.inf_31bf3856ad364e35_6.1.7600.16385_none_8abdabbbcd196853



Any advice? Should I still change the extension? On both?
My System SpecsSystem Spec
Reply

 Please Help BSOD




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