BSOD from nowhere

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  1. Posts : 17
    Win 7 64
       #1

    BSOD from nowhere


    Hey,

    My Win 7 64 crushed

    I had two BSODs in the last week. Checked the dump file from the first time just now.

    Here are the results.

    Any clue...?

    =====================

    This is from today:

    Loading Dump File [C:\Windows\Minidump\Subfolder\122710-44444-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Machine Name:
    Kernel base = 0xfffff800`02e1d000 PsLoadedModuleList = 0xfffff800`0305ae50
    Debug session time: Mon Dec 27 22:08:02.842 2010 (UTC + 2:00)
    System Uptime: 1 days 18:17:19.680
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ...................................................
    Loading User Symbols
    Loading unloaded module list
    ................
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 4E, {9a, 3880, 2, 0}

    Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for iaStor.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
    Probably caused by : iaStor.sys ( iaStor+2d990 )

    Followup: MachineOwner
    ---------

    2: kd> !analyza -v
    No export analyza found
    2: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    PFN_LIST_CORRUPT (4e)
    Typically caused by drivers passing bad memory descriptor lists (ie: calling
    MmUnlockPages twice with the same list, etc). If a kernel debugger is
    available get the stack trace.
    Arguments:
    Arg1: 000000000000009a,
    Arg2: 0000000000003880
    Arg3: 0000000000000002
    Arg4: 0000000000000000

    Debugging Details:
    ------------------


    BUGCHECK_STR: 0x4E_9a

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    PROCESS_NAME: chrome.exe

    CURRENT_IRQL: 2

    LAST_CONTROL_TRANSFER: from fffff80002f1d32f to fffff80002e8d740

    STACK_TEXT:
    fffff880`03393a38 fffff800`02f1d32f : 00000000`0000004e 00000000`0000009a 00000000`00003880 00000000`00000002 : nt!KeBugCheckEx
    fffff880`03393a40 fffff800`02f01eb5 : fffffa80`0763e1a0 fffffa80`0785ade8 fffff880`03e40200 00000000`00000000 : nt!MiBadRefCount+0x4f
    fffff880`03393a80 fffff800`02e8fae8 : 00000000`00008043 00000000`00000000 00000000`00000002 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x34910
    fffff880`03393b10 fffff880`01237990 : fffffa80`0daa53c0 fffffa80`0d63d600 fffffa80`044c5cf0 00000000`00000000 : nt!IopfCompleteRequest+0x168
    fffff880`03393bf0 fffffa80`0daa53c0 : fffffa80`0d63d600 fffffa80`044c5cf0 00000000`00000000 fffff880`03393ef8 : iaStor+0x2d990
    fffff880`03393bf8 fffffa80`0d63d600 : fffffa80`044c5cf0 00000000`00000000 fffff880`03393ef8 fffff880`01213e7d : 0xfffffa80`0daa53c0
    fffff880`03393c00 fffffa80`044c5cf0 : 00000000`00000000 fffff880`03393ef8 fffff880`01213e7d fffffa80`04de4dc0 : 0xfffffa80`0d63d600
    fffff880`03393c08 00000000`00000000 : fffff880`03393ef8 fffff880`01213e7d fffffa80`04de4dc0 fffff880`03393cd0 : 0xfffffa80`044c5cf0


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    iaStor+2d990
    fffff880`01237990 ?? ???

    SYMBOL_STACK_INDEX: 4

    SYMBOL_NAME: iaStor+2d990

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: iaStor

    IMAGE_NAME: iaStor.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 4b2a7b77

    FAILURE_BUCKET_ID: X64_0x4E_9a_iaStor+2d990

    BUCKET_ID: X64_0x4E_9a_iaStor+2d990

    Followup: MachineOwner
    ---------


    ===========================================================

    ===========================================================
    This is the first one

    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high. This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: 0000000000000088, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff80002e9afae, address which referenced memory

    Debugging Details:
    ------------------


    WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800030f30e0
    0000000000000088

    CURRENT_IRQL: 2

    FAULTING_IP:
    nt!KeInsertQueueApc+42
    fffff800`02e9afae f0480fbaab8800000000 lock bts qword ptr [rbx+88h],0

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    BUGCHECK_STR: 0xA

    PROCESS_NAME: svchost.exe

    TRAP_FRAME: fffff88003393920 -- (.trap 0xfffff88003393920)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000002 rbx=0000000000000000 rcx=fffffa80100db318
    rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff80002e9afae rsp=fffff88003393ab0 rbp=0000000000000002
    r8=0000000000000000 r9=0000000000000000 r10=fffffa8006e7bb30
    r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0 nv up ei ng nz na pe nc
    nt!KeInsertQueueApc+0x42:
    fffff800`02e9afae f0480fbaab8800000000 lock bts qword ptr [rbx+88h],0 ds:00000000`00000088=????????????????
    Resetting default scope

    LAST_CONTROL_TRANSFER: from fffff80002ebaca9 to fffff80002ebb740

    STACK_TEXT:
    fffff880`033937d8 fffff800`02ebaca9 : 00000000`0000000a 00000000`00000088 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
    fffff880`033937e0 fffff800`02eb9920 : 00000000`00000000 00000000`00000000 00000000`00000000 ffffeb64`363b1d64 : nt!KiBugCheckDispatch+0x69
    fffff880`03393920 fffff800`02e9afae : fffffa80`04dbf200 00000002`00000046 fffffa80`04db8c80 00000000`00000000 : nt!KiPageFault+0x260
    fffff880`03393ab0 fffff800`02ebe55b : 00000000`00000000 00000000`a000000c 00000000`00000000 00000000`00000000 : nt!KeInsertQueueApc+0x42
    fffff880`03393b10 fffff880`0122e990 : fffffa80`0ba6bee0 fffffa80`100db200 fffffa80`08e04010 00000000`00000000 : nt!IopfCompleteRequest+0xbdb
    fffff880`03393bf0 fffffa80`0ba6bee0 : fffffa80`100db200 fffffa80`08e04010 00000000`00000000 fffff880`03393ef8 : iaStor+0x2d990
    fffff880`03393bf8 fffffa80`100db200 : fffffa80`08e04010 00000000`00000000 fffff880`03393ef8 fffff880`0120ae7d : 0xfffffa80`0ba6bee0
    fffff880`03393c00 fffffa80`08e04010 : 00000000`00000000 fffff880`03393ef8 fffff880`0120ae7d fffffa80`04db8dc0 : 0xfffffa80`100db200
    fffff880`03393c08 00000000`00000000 : fffff880`03393ef8 fffff880`0120ae7d fffffa80`04db8dc0 fffff880`03393cd0 : 0xfffffa80`08e04010


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    iaStor+2d990
    fffff880`0122e990 ?? ???

    SYMBOL_STACK_INDEX: 5

    SYMBOL_NAME: iaStor+2d990

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: iaStor

    IMAGE_NAME: iaStor.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 4b2a7b77

    FAILURE_BUCKET_ID: X64_0xA_iaStor+2d990

    BUCKET_ID: X64_0xA_iaStor+2d990

    Followup: MachineOwner
    ---------
      My Computer


  2. Posts : 2,566
    Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
       #2

    https://www.sevenforums.com/crashes-d...tructions.html

    From looking at the analysis report - dump blames the Intel Matrix Storage Driver (Intel Rapid Technology), try update it.
      My Computer


  3. Posts : 17
    Win 7 64
    Thread Starter
       #3

    Thanks for the quick reply.

    A. Where do I find on my Device Manager the driver of this to see which version is installed? Couldn't see anything saying Matrix Storage.

    B. I've found this:
    http://downloadcenter.intel.com/Deta...=2101&lang=eng

    It says the most updated one is from 2009. My laptop is less than 3 months old. Any reason why this driver won't be updated? If so...that's the correct one to install?
      My Computer


  4. Posts : 2,566
    Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
       #4

    A. Should be in Disk Drives - if not, try IDE ATA/ATAPI Controllers. If not there too, can you please make some snapshots (PRNT Screen or FN+PRNT Screen) of the Device Manager? Make sure all boxes are expanded.

    B. Update it.

    Also, please upload dumps as requested (BSOD Posting Instructions).
      My Computer


  5. Posts : 17
    Win 7 64
    Thread Starter
       #5

    A - Not in both. Attached print screen.

    B - Will do.

    Apologize. Didn't notice a sticky one with instructions. Maybe I was rushing...
      My Computer


  6. Posts : 2,566
    Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
       #6

    I wonder if it is the SATA AHCI controller.
      My Computer


  7. Posts : 17
    Win 7 64
    Thread Starter
       #7

    Any conclusions by now or...still wondering?
      My Computer


  8. Posts : 2,566
    Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
       #8

    Upload dumps please.
      My Computer


  9. Posts : 17
    Win 7 64
    Thread Starter
       #9

    Attached.

    Win 7 64 bit.

    OS came with this laptop - Asus.

    It was bought 2-3 months ago.

    Thanks!
      My Computer


  10. Posts : 17
    Win 7 64
    Thread Starter
       #10

    Ahem?
      My Computer


 
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