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Windows 7: BSOD after windows starts

22 Feb 2011   #1

Windows 7 x64
BSOD after windows starts

Windows 7
- 64 bit
- full retail on custom build

Have made no changes in HW in many months. Regardless, uninstalled all components (extra HD, video card, extra memory). Booting now with 1HD, 1stick memory, onboard video. Still getting BSOD just after windows starts. Sometimes remains stable in safe mode for a little while, but not for long. No chance in normal mode.


Here's the BSOD report. Cant get perfmon /report to come up.

I'm currently going through the "how to decode BSOD dump" thread but you guys can probably read this faster than I can figure out how. Any help would be greatly appreciated.

** forgot to mention that I already tried a "las known good configuration" boot, and also a system restore, and neither seem to help.

My System SpecsSystem Spec
22 Feb 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 x64

An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arg1: 0000000000000040, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002287cd8, address which referenced memory

Debugging Details:

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800024bb0e0


fffff800`02287cd8 f0480fba6b4000  lock bts qword ptr [rbx+40h],0




PROCESS_NAME:  AtBroker.exe

TRAP_FRAME:  fffff88003b152f0 -- (.trap 0xfffff88003b152f0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff88003b15418 rbx=0000000000000000 rcx=fffff880009e7180
rdx=fffff88003b15430 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002287cd8 rsp=fffff88003b15480 rbp=fffff88003b15630
 r8=0000000000000100  r9=0000000000000000 r10=0000000000000002
r11=fffffa8002088300 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
fffff800`02287cd8 f0480fba6b4000  lock bts qword ptr [rbx+40h],0 ds:5418:00000000`00000040=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002282ca9 to fffff80002283740

fffff880`03b151a8 fffff800`02282ca9 : 00000000`0000000a 00000000`00000040 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`03b151b0 fffff800`02281920 : 00000000`00000001 00000000`00000000 fffffa80`00856230 fffff800`022a9b83 : nt!KiBugCheckDispatch+0x69
fffff880`03b152f0 fffff800`02287cd8 : 00000000`00000000 00000000`00000110 fffffa80`02716b60 00000000`00000001 : nt!KiPageFault+0x260
fffff880`03b15480 fffff800`022fef74 : fffffa80`00b103a0 fffff880`03b15630 00000000`00000000 00000000`00000000 : nt!KiTryUnwaitThread+0x28
fffff880`03b154e0 fffff800`022600b7 : 00000000`00000000 00000000`00000000 00000000`00000500 0000007f`00000000 : nt! ?? ::FNODOBFM::`string'+0x3ca30
fffff880`03b155b0 fffff800`02260477 : 00000000`000027f0 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDeliverApc+0x1d7
fffff880`03b15630 fffff960`0016de6b : 00000000`00000000 00000000`00010246 ffff01e0`03870039 00000000`00000018 : nt!KiApcInterrupt+0xd7
fffff880`03b157c0 fffff960`0016d6b1 : 00000000`00000000 fffff880`03b15c1f 00000000`000002ac fffff900`c1aeab90 : win32k!MultiUserGreCleanupHmgOwnRemoveAllLocks+0x9f
fffff880`03b157f0 fffff960`00164cac : 00000000`000002ac fffff880`03b15c00 fffff900`c1aeab90 fffff900`00000000 : win32k!NtGdiCloseProcess+0x25d
fffff880`03b15850 fffff960`001643f3 : fffffa80`0202c200 fffff880`03b15c20 00020508`00000000 fffff8a0`001f1001 : win32k!GdiProcessCallout+0x200
fffff880`03b158d0 fffff800`025666f1 : fffffa80`0202c2f0 00000000`00000000 00000000`00000000 fffffa80`02716b60 : win32k!W32pProcessCallout+0x6b
fffff880`03b15900 fffff800`02540735 : 00000000`00000001 fffff800`0257fe01 fffffa80`78457300 00000000`00000000 : nt!PspExitThread+0x561
fffff880`03b159c0 fffff800`022601cb : fffffa80`0208b001 fffffa80`02157010 00000000`00000000 00000000`00000000 : nt!PsExitSpecialApc+0x1d
fffff880`03b159f0 fffff800`02260610 : 00000000`00488050 fffff880`03b15a70 fffff800`0254084c 00000000`00000001 : nt!KiDeliverApc+0x2eb
fffff880`03b15a70 fffff800`02282a37 : 00000000`00000341 fffff8a0`00000000 00000000`00000001 0000007f`ffffffff : nt!KiInitiateUserApc+0x70
fffff880`03b15bb0 00000000`76eaf9ea : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x9c
00000000`01d6ee28 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76eaf9ea


fffff960`0016de6b ffc6            inc     esi


SYMBOL_NAME:  win32k!MultiUserGreCleanupHmgOwnRemoveAllLocks+9f

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  win32k.sys


FAILURE_BUCKET_ID:  X64_0xA_win32k!MultiUserGreCleanupHmgOwnRemoveAllLocks+9f

BUCKET_ID:  X64_0xA_win32k!MultiUserGreCleanupHmgOwnRemoveAllLocks+9f

Followup: MachineOwner
I don't think we're looking at a hardware error here, either a conflict with a antivirus / firewall app, or a driver based issue.
I'll go over the driver dump and see if I can find something more specific then post back.

fffff800`00b95000 fffff800`00b98000   kdcom    kdcom.dll    Thu Feb 17 05:33:32 2011 (4D5D078C)
fffff800`02213000 fffff800`027f0000   nt       ntkrnlmp.exe Tue Oct 26 21:43:09 2010 (4CC791BD)
fffff800`027f0000 fffff800`02839000   hal      hal.dll      Mon Jul 13 20:27:36 2009 (4A5BDF08)
fffff880`00c30000 fffff880`00c3d000   mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Mon Jul 13 20:29:09 2009 (4A5BDF65)
fffff880`00c3d000 fffff880`00c51000   PSHED    PSHED.dll    Mon Jul 13 20:32:23 2009 (4A5BE027)
fffff880`00c51000 fffff880`00caf000   CLFS     CLFS.SYS     Mon Jul 13 18:19:57 2009 (4A5BC11D)
fffff880`00caf000 fffff880`00d6f000   CI       CI.dll       Mon Jul 13 20:32:13 2009 (4A5BE01D)
fffff880`00d6f000 fffff880`00dcb000   volmgrx  volmgrx.sys  Mon Jul 13 18:20:33 2009 (4A5BC141)
fffff880`00dcb000 fffff880`00df5000   ataport  ataport.SYS  Mon Jul 13 18:19:52 2009 (4A5BC118)
fffff880`00e28000 fffff880`00ecc000   Wdf01000 Wdf01000.sys Mon Jul 13 18:22:07 2009 (4A5BC19F)
fffff880`00ecc000 fffff880`00edb000   WDFLDR   WDFLDR.SYS   Mon Jul 13 18:19:54 2009 (4A5BC11A)
fffff880`00edb000 fffff880`00f32000   ACPI     ACPI.sys     Mon Jul 13 18:19:34 2009 (4A5BC106)
fffff880`00f32000 fffff880`00f3b000   WMILIB   WMILIB.SYS   Mon Jul 13 18:19:51 2009 (4A5BC117)
fffff880`00f3b000 fffff880`00f45000   msisadrv msisadrv.sys Mon Jul 13 18:19:26 2009 (4A5BC0FE)
fffff880`00f45000 fffff880`00f78000   pci      pci.sys      Mon Jul 13 18:19:51 2009 (4A5BC117)
fffff880`00f78000 fffff880`00f85000   vdrvroot vdrvroot.sys Mon Jul 13 19:01:31 2009 (4A5BCADB)
fffff880`00f85000 fffff880`00f9a000   partmgr  partmgr.sys  Mon Jul 13 18:19:58 2009 (4A5BC11E)
fffff880`00f9a000 fffff880`00faf000   volmgr   volmgr.sys   Mon Jul 13 18:19:57 2009 (4A5BC11D)
fffff880`00faf000 fffff880`00fb6000   pciide   pciide.sys   Mon Jul 13 18:19:49 2009 (4A5BC115)
fffff880`00fb6000 fffff880`00fc6000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 18:19:48 2009 (4A5BC114)
fffff880`00fc6000 fffff880`00fe0000   mountmgr mountmgr.sys Mon Jul 13 18:19:54 2009 (4A5BC11A)
fffff880`00fe0000 fffff880`00fe9000   atapi    atapi.sys    Mon Jul 13 18:19:47 2009 (4A5BC113)
fffff880`00fe9000 fffff880`00ff4000   amdxata  amdxata.sys  Tue May 19 12:56:59 2009 (4A12F2EB)
fffff880`01000000 fffff880`0103a000   rdyboost rdyboost.sys Mon Jul 13 18:34:34 2009 (4A5BC48A)
fffff880`0105b000 fffff880`010a7000   fltmgr   fltmgr.sys   Mon Jul 13 18:19:59 2009 (4A5BC11F)
fffff880`010a7000 fffff880`010bb000   fileinfo fileinfo.sys Mon Jul 13 18:34:25 2009 (4A5BC481)
fffff880`010bb000 fffff880`01119000   msrpc    msrpc.sys    Mon Jul 13 18:21:32 2009 (4A5BC17C)
fffff880`01119000 fffff880`0118c000   cng      cng.sys      Mon Jul 13 18:49:40 2009 (4A5BC814)
fffff880`0118c000 fffff880`011d8000   volsnap  volsnap.sys  Mon Jul 13 18:20:08 2009 (4A5BC128)
fffff880`01200000 fffff880`0121a000   ksecdd   ksecdd.sys   Mon Jul 13 18:20:54 2009 (4A5BC156)
fffff880`0121a000 fffff880`0122b000   pcw      pcw.sys      Mon Jul 13 18:19:27 2009 (4A5BC0FF)
fffff880`0122b000 fffff880`01235000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 18:19:45 2009 (4A5BC111)
fffff880`01235000 fffff880`01256000   WudfPf   WudfPf.sys   Mon Jul 13 19:05:37 2009 (4A5BCBD1)
fffff880`01258000 fffff880`013fb000   Ntfs     Ntfs.sys     Mon Jul 13 18:20:47 2009 (4A5BC14F)
fffff880`01405000 fffff880`014f7000   ndis     ndis.sys     Mon Jul 13 18:21:40 2009 (4A5BC184)
fffff880`014f7000 fffff880`01557000   NETIO    NETIO.SYS    Mon Jul 13 18:21:46 2009 (4A5BC18A)
fffff880`01557000 fffff880`01582000   ksecpkg  ksecpkg.sys  Fri Dec 11 00:03:32 2009 (4B21E0B4)
fffff880`01582000 fffff880`015cc000   fwpkclnt fwpkclnt.sys Mon Jul 13 18:21:08 2009 (4A5BC164)
fffff880`015d4000 fffff880`015db000   speedfan speedfan.sys Sun Sep 24 08:26:48 2006 (45168798)
fffff880`015db000 fffff880`015ed000   mup      mup.sys      Mon Jul 13 18:23:45 2009 (4A5BC201)
fffff880`015ed000 fffff880`015f6000   hwpolicy hwpolicy.sys Mon Jul 13 18:19:22 2009 (4A5BC0FA)
fffff880`01601000 fffff880`017fe000   tcpip    tcpip.sys    Sun Jun 13 22:39:04 2010 (4C15A458)
fffff880`01800000 fffff880`01856000   USBPORT  USBPORT.SYS  Mon Jul 13 19:06:31 2009 (4A5BCC07)
fffff880`01856000 fffff880`01867000   usbehci  usbehci.sys  Fri Oct 23 23:27:33 2009 (4AE28235)
fffff880`01867000 fffff880`0188b000   HDAudBus HDAudBus.sys Mon Jul 13 19:06:13 2009 (4A5BCBF5)
fffff880`0188b000 fffff880`018a4000   HIDCLASS HIDCLASS.SYS Mon Jul 13 19:06:21 2009 (4A5BCBFD)
fffff880`018a8000 fffff880`018e2000   fvevol   fvevol.sys   Fri Sep 25 21:34:26 2009 (4ABD7DB2)
fffff880`018e2000 fffff880`018f8000   disk     disk.sys     Mon Jul 13 18:19:57 2009 (4A5BC11D)
fffff880`018f8000 fffff880`01928000   CLASSPNP CLASSPNP.SYS Mon Jul 13 18:19:58 2009 (4A5BC11E)
fffff880`01928000 fffff880`01936000   kbdhid   kbdhid.sys   Mon Jul 13 19:00:20 2009 (4A5BCA94)
fffff880`01936000 fffff880`01943000   mouhid   mouhid.sys   Mon Jul 13 19:00:20 2009 (4A5BCA94)
fffff880`01943000 fffff880`0194f000   Dxapi    Dxapi.sys    Mon Jul 13 18:38:28 2009 (4A5BC574)
fffff880`0195e000 fffff880`01967000   Null     Null.SYS     Mon Jul 13 18:19:37 2009 (4A5BC109)
fffff880`01967000 fffff880`0196e000   Beep     Beep.SYS     Mon Jul 13 19:00:13 2009 (4A5BCA8D)
fffff880`0196e000 fffff880`0197c000   vga      vga.sys      Mon Jul 13 18:38:47 2009 (4A5BC587)
fffff880`0197c000 fffff880`019a1000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 18:38:51 2009 (4A5BC58B)
fffff880`019a1000 fffff880`019b1000   watchdog watchdog.sys Mon Jul 13 18:37:35 2009 (4A5BC53F)
fffff880`019b1000 fffff880`019bc000   Msfs     Msfs.SYS     Mon Jul 13 18:19:47 2009 (4A5BC113)
fffff880`019bc000 fffff880`019cd000   Npfs     Npfs.SYS     Mon Jul 13 18:19:48 2009 (4A5BC114)
fffff880`019cd000 fffff880`019da000   fdc      fdc.sys      Mon Jul 13 19:00:54 2009 (4A5BCAB6)
fffff880`019da000 fffff880`019e4000   nvsmu    nvsmu.sys    Fri Oct 12 18:53:40 2007 (47100904)
fffff880`019e4000 fffff880`019ef000   usbohci  usbohci.sys  Mon Jul 13 19:06:30 2009 (4A5BCC06)
fffff880`02c00000 fffff880`02c0c000   dump_dumpata dump_dumpata.sys Mon Jul 13 18:19:47 2009 (4A5BC113)
fffff880`02c0c000 fffff880`02c15000   dump_atapi dump_atapi.sys Mon Jul 13 18:19:47 2009 (4A5BC113)
fffff880`02c15000 fffff880`02c28000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 18:21:51 2009 (4A5BC18F)
fffff880`02c28000 fffff880`02c43000   USBSTOR  USBSTOR.SYS  Mon Jul 13 19:06:34 2009 (4A5BCC0A)
fffff880`02c43000 fffff880`02c44f00   USBD     USBD.SYS     Mon Jul 13 19:06:23 2009 (4A5BCBFF)
fffff880`02c45000 fffff880`02c62000   usbccgp  usbccgp.sys  Mon Jul 13 19:06:45 2009 (4A5BCC15)
fffff880`02c62000 fffff880`02c70000   hidusb   hidusb.sys   Mon Jul 13 19:06:22 2009 (4A5BCBFE)
fffff880`02c70000 fffff880`02c78080   HIDPARSE HIDPARSE.SYS Mon Jul 13 19:06:17 2009 (4A5BCBF9)
fffff880`02c7f000 fffff880`02cbd000   1394ohci 1394ohci.sys Mon Jul 13 19:07:12 2009 (4A5BCC30)
fffff880`02cbd000 fffff880`02cc6000   wmiacpi  wmiacpi.sys  Mon Jul 13 18:31:02 2009 (4A5BC3B6)
fffff880`02cc6000 fffff880`02cce000   ASACPI   ASACPI.sys   Mon Jan 21 03:45:00 2008 (4794699C)
fffff880`02cce000 fffff880`02cdf000   blbdrive blbdrive.sys Mon Jul 13 18:35:59 2009 (4A5BC4DF)
fffff880`02cdf000 fffff880`02cef000   CompositeBus CompositeBus.sys Mon Jul 13 19:00:33 2009 (4A5BCAA1)
fffff880`02cef000 fffff880`02cfa000   mssmbios mssmbios.sys Mon Jul 13 18:31:10 2009 (4A5BC3BE)
fffff880`02cfa000 fffff880`02d0e000   termdd   termdd.sys   Mon Jul 13 19:16:36 2009 (4A5BCE64)
fffff880`02d0e000 fffff880`02d1d000   kbdclass kbdclass.sys Mon Jul 13 18:19:50 2009 (4A5BC116)
fffff880`02d1d000 fffff880`02d2c000   mouclass mouclass.sys Mon Jul 13 18:19:50 2009 (4A5BC116)
fffff880`02d2c000 fffff880`02d2d480   swenum   swenum.sys   Mon Jul 13 19:00:18 2009 (4A5BCA92)
fffff880`02d2e000 fffff880`02d71000   ks       ks.sys       Wed Mar 03 22:32:25 2010 (4B8F37D9)
fffff880`02d71000 fffff880`02d83000   umbus    umbus.sys    Mon Jul 13 19:06:56 2009 (4A5BCC20)
fffff880`02d83000 fffff880`02d8e000   flpydisk flpydisk.sys Mon Jul 13 19:00:54 2009 (4A5BCAB6)
fffff880`02d8e000 fffff880`02de8000   usbhub   usbhub.sys   Fri Oct 23 23:28:24 2009 (4AE28268)
fffff880`02de8000 fffff880`02df6000   crashdmp crashdmp.sys Mon Jul 13 19:01:01 2009 (4A5BCABD)
fffff960`000a0000 fffff960`003b0000   win32k   win32k.sys   Tue Jan 04 21:59:44 2011 (4D23ECB0)
fffff960`00460000 fffff960`0047e000   dxg      dxg.sys      Mon Jul 13 18:38:28 2009 (4A5BC574)
fffff960`00610000 fffff960`0061a000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff960`009d0000 fffff960`009d9000   framebuf framebuf.dll Mon Jul 13 18:38:47 2009 (4A5BC587)

Unloaded modules:
fffff880`01928000 fffff880`01936000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`01936000 fffff880`01942000   dump_ataport
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000C000
fffff880`01942000 fffff880`0194b000   dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
fffff880`0194b000 fffff880`0195e000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000
fffff880`015cc000 fffff880`015d4000   spldr.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00008000
Your chipset drivers are out of date so lets start with that.
nvsmu.sys - nVidia nForce System Management Controller (nVidia nForce chipset driver) - yours is dated 2007 this is pre win 7 there is a 2009 version that is win 7 compliant. (and possibly even something newer than that)

you have the 780a sli chipset, it will be under nforce drivers.
My System SpecsSystem Spec
22 Feb 2011   #3

Windows 7 x64

Thanks for the quick reply Maguscreed.

Updated NVIDIA driver, reboot, BSOD. Let me know if you see anything else.
My System SpecsSystem Spec

22 Feb 2011   #4

Windows 7 x64

Would reloading the OS solve this?
My System SpecsSystem Spec
22 Feb 2011   #5

Microsoft Community Contributor Award Recipient

Windows 7 x64

As it seems to be a driver conflict, it will likely continue if we don't figure it out.
I will sadly be too busy for the next couple of hours here to get back to you properly, another member may pick it up. If not I'll get back on the debugger in a few hours and post back then.
My System SpecsSystem Spec
22 Feb 2011   #6

Windows 7 x64

No problem, I'll be offline for the afternoon as well. Thanks and hopefully I'll hear from you later.
My System SpecsSystem Spec
22 Feb 2011   #7

Windows 7 x64

Has been running all day now in safe mode with no failures, so it appears that it's definately a driver issue.
My System SpecsSystem Spec
24 Feb 2011   #8

Windows 7 x64

I've been scouring the boot dump for a couple days now, and all I can figure out is that Win32k.exe is the culprit, but I can't figure out what that do I fix this?

Anyone else have time to check the boot log dump for me?
My System SpecsSystem Spec
24 Feb 2011   #9

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7

Win32k is a Windows core file and is not the culprit. This could be caused by third-party AV (conflicts), faulty/old drivers.

From Maguscreed's post - update your ASACPI.sys driver,
ASUSTeK Computer Inc.-Support-
Scroll down to utilites category and find ATK0110 driver for WindowsXP/Vista/Win7 32&64-bit (it's about the 12th item down). Download it and install the driver.
My System SpecsSystem Spec
24 Feb 2011   #10

Windows 7 x64

Ah, thanks DeanP. Scanning the results again, I just saw that the speedfan driver is from 2006! Not sure how I missed this before. Saw on another forum that this was a culprit as well...gonna reload first thing in the am and see if that helps.

Thanks again.
My System SpecsSystem Spec

 BSOD after windows starts

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