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Windows 7: Random BSOD problem on somewhat new computer help

23 Feb 2011   #1
sG4RYt

Windows 7 Home Premium 64bit
 
 
Random BSOD problem on somewhat new computer help

Hey,
Ive been having this computer for about 4months now and this last week its been crashing randomly. Twice a day and it happens randomly. it usually says win32k.sys or something like that. I hadnt had a problem with it before. I restart the computer and it works fine again. Sometimes on the "Windows suddenly crashed" screen where you choose to start on safe mode or normally sometimes my keys dont work (enter, arrows etc) which makes me restart again and then it works normally again. Please help. I attached the dump file and the performance check file.

Windows 7 Home Premium
-x64
- Originally installed
- OEM


My System SpecsSystem Spec
.
23 Feb 2011   #2
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

Hello and welcome to 7 Forums,
Please remove Kaspersky - a known cause of BSOD on some Windows 7 systems and dump blames them (conflicts). Use this removal tool to remove Kaspersky products (do not use the Add/Remove Utility): Removal tool for Kaspersky Lab products
My System SpecsSystem Spec
23 Feb 2011   #3
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by sG4RYt View Post
Hey,
Ive been having this computer for about 4months now and this last week its been crashing randomly. Twice a day and it happens randomly. it usually says win32k.sys or something like that. I hadnt had a problem with it before. I restart the computer and it works fine again. Sometimes on the "Windows suddenly crashed" screen where you choose to start on safe mode or normally sometimes my keys dont work (enter, arrows etc) which makes me restart again and then it works normally again. Please help. I attached the dump file and the performance check file.

Windows 7 Home Premium
-x64
- Originally installed
- OEM
DeanP is of course correct and faster than I am tonight. You should replace Kaspersky with Microsoft Security essentials.

The cause of most of these crashes was a memory exception probably caused by your epson status manager.

I would run memtest to test your memory and re-install (or remove) the epson manager.

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.


Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot. Test the sticks individually, and if you find a good one, test it in all slots.

http://www.microsoft.com/security_essentials/


Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\022311-22245-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 UP Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Machine Name:
Kernel base = 0xfffff800`02a05000 PsLoadedModuleList = 0xfffff800`02c42e50
Debug session time: Wed Feb 23 00:03:37.457 2011 (GMT-5)
System Uptime: 0 days 0:15:50.236
Loading Kernel Symbols
...............................................................
................................................................
..................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff960001ad43d, fffff88003241010, 0}

Probably caused by : win32k.sys ( win32k!StoreQMessageExtended+15 )

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960001ad43d, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88003241010, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
win32k!StoreQMessageExtended+15
fffff960`001ad43d 488b02          mov     rax,qword ptr [rdx]

CONTEXT:  fffff88003241010 -- (.cxr 0xfffff88003241010)
rax=0000000000000000 rbx=fffff900c31cf360 rcx=fffff900c31cf360
rdx=f7fff900c0619ae0 rsi=0000000000000010 rdi=fffff900c21408f0
rip=fffff960001ad43d rsp=fffff880032419e0 rbp=fffff88003241ca0
 r8=0000000000000113  r9=0000000000000004 r10=f7fff900c0619ae0
r11=fffff900c31cf360 r12=0000000000000001 r13=fffff88003241bd8
r14=00000000000025ff r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0000  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
win32k!StoreQMessageExtended+0x15:
fffff960`001ad43d 488b02          mov     rax,qword ptr [rdx] ds:002b:f7fff900`c0619ae0=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  E_IATIGEA.EXE

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff9600019579c to fffff960001ad43d

STACK_TEXT:  
fffff880`032419e0 fffff960`0019579c : fffff900`c2235a80 00000000`00000010 00000000`00000001 00000000`00000001 : win32k!StoreQMessageExtended+0x15
fffff880`03241a10 fffff960`00189d9c : fffff900`c21408f0 fffff880`03241ca0 00000000`00000001 fffffa80`0532b070 : win32k!DoTimer+0xa0
fffff880`03241a70 fffff960`00189fbd : 00000000`00000000 fffff800`000025ff 00000000`00000000 fffffa80`ffffffff : win32k!xxxRealInternalGetMessage+0x6c0
fffff880`03241b50 fffff960`0018b9b5 : 00000000`00000000 00000000`00000113 00000000`00000004 00000000`00000bb8 : win32k!xxxInternalGetMessage+0x35
fffff880`03241b90 fffff800`02a74993 : fffffa80`04d6d5b0 00000000`0025295c 00000000`00000020 00000000`00000020 : win32k!NtUserGetMessage+0x75
fffff880`03241c20 00000000`76f3c92a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0018f658 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76f3c92a


FOLLOWUP_IP: 
win32k!StoreQMessageExtended+15
fffff960`001ad43d 488b02          mov     rax,qword ptr [rdx]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32k!StoreQMessageExtended+15

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d23ecb0

STACK_COMMAND:  .cxr 0xfffff88003241010 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_win32k!StoreQMessageExtended+15

BUCKET_ID:  X64_0x3B_win32k!StoreQMessageExtended+15

Followup: MachineOwner
---------
My System SpecsSystem Spec
.

23 Feb 2011   #4
sG4RYt

Windows 7 Home Premium 64bit
 
 

You guys are amazing thanks for the fast replies. I will get rid of Kapersky and I'll try the CD thing asap. Thanks a lot. I will report back how it goes.
My System SpecsSystem Spec
23 Feb 2011   #5
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

Sounds good.

Let us know if anymore BSOD occurs.
My System SpecsSystem Spec
26 Feb 2011   #6
sG4RYt

Windows 7 Home Premium 64bit
 
 

Alright I uninstalled Kapersky with the tool you told me to use and the problem still here.
Here are some new dumps
I havent got a CD with me available so I couldnt do the Memtest thing yet. Any other suggestions?
My System SpecsSystem Spec
26 Feb 2011   #7
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

You can always use a USB to do the Memtest, not a CD.

Could you give me your system specs?
My System SpecsSystem Spec
26 Feb 2011   #8
sG4RYt

Windows 7 Home Premium 64bit
 
 

I will do that with the USB then

------------------
System Information
------------------
Time of this report: 2/26/2011, 18:54:00
Machine name: GARYY-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.101026-1503)
Language: English (Regional Setting: English)
System Manufacturer: eMachines
System Model: EL1330
BIOS: )Phoenix - Award WorkstationBIOS v6.00PG
Processor: AMD Athlon(tm) Processor LE-1660, ~2.8GHz
Memory: 3072MB RAM
Available OS Memory: 2814MB RAM
Page File: 1311MB used, 4315MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode
---------------
Display Devices
---------------
Card name: NVIDIA GeForce 6150SE nForce 430

I play Warcraft III. Maybe that has something to do with the crashes? Its not only when I play WC tho, it happens when im not playing as well. On the latest crashes, its been saying something about BIOS .... I have no idea what it means haha
My System SpecsSystem Spec
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