Windows 7 crashes when playing videos


  1. rajub4u
    Posts : 4
    windows 7 64
       New #1

    Windows 7 crashes when playing videos


    Hello I have been having some computer problems lately. I intalled a ati XFX 5750 and when i play any videos it freezes and BSOD. Even if i play youtube. I unitalled and reintalled drivers. unistalled Flash Player etc. THe hardware is fast enough I attached files for your help and included in zip files in the resource and monitor report

    Hardware:

    AMD Penom 1100t
    Asus Crossfire Extreme
    8gig gskill ram
    XFX 1 gig 5750 Graphic card
    ssd kingston 64gb
      My Computer
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  3. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #2

    rajub4u said:
    Hello I have been having some computer problems lately. I intalled a ati XFX 5750 and when i play any videos it freezes and BSOD. Even if i play youtube. I unitalled and reintalled drivers. unistalled Flash Player etc. THe hardware is fast enough I attached files for your help and included in zip files in the resource and monitor report

    Hardware:

    AMD Penom 1100t
    Asus Crossfire Extreme
    8gig gskill ram
    XFX 1 gig 5750 Graphic card
    ssd kingston 64gb
    These were very similar and caused by your e1q62x64.sys. That I believe is an intel network driver.

    Needs to be re-installed.


    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\022311-11559-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02c06000 PsLoadedModuleList = 0xfffff800`02e43e50
Debug session time: Wed Feb 23 13:58:43.453 2011 (GMT-5)
System Uptime: 0 days 0:15:05.749
Loading Kernel Symbols
...............................................................
................................................................
................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {14, 2, 0, fffff8800167d2f8}

Unable to load image \SystemRoot\system32\DRIVERS\e1q62x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for e1q62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1q62x64.sys
Probably caused by : e1q62x64.sys ( e1q62x64+21219 )

Followup: MachineOwner
---------

5: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000014, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8800167d2f8, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002eae0e0
 0000000000000014 

CURRENT_IRQL:  2

FAULTING_IP: 
tcpip!TcpPreValidatedReceive+b8
fffff880`0167d2f8 66443b01        cmp     r8w,word ptr [rcx]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TRAP_FRAME:  fffff880095b8ee0 -- (.trap 0xfffff880095b8ee0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=00000000c700a8c0 rbx=0000000000000000 rcx=0000000000000014
rdx=fffffa8008378ea4 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8800167d2f8 rsp=fffff880095b9070 rbp=0000000000000005
 r8=fffffa800836bd01  r9=0000000000000000 r10=0000000080000000
r11=fffff880095b912a r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
tcpip!TcpPreValidatedReceive+0xb8:
fffff880`0167d2f8 66443b01        cmp     r8w,word ptr [rcx] ds:2350:00000000`00000014=????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002c75ca9 to fffff80002c76740

STACK_TEXT:  
fffff880`095b8d98 fffff800`02c75ca9 : 00000000`0000000a 00000000`00000014 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`095b8da0 fffff800`02c74920 : 00000000`00000000 00000000`d35ebb9f fffff880`01676700 fffffa80`083e3d50 : nt!KiBugCheckDispatch+0x69
fffff880`095b8ee0 fffff880`0167d2f8 : fffffa80`0839d100 00000000`00000000 00000000`00000000 fffff880`095b9100 : nt!KiPageFault+0x260
fffff880`095b9070 fffff880`0167f191 : 00000000`0000bd01 00000000`000004c0 00000000`0000bd01 fffff800`02c83425 : tcpip!TcpPreValidatedReceive+0xb8
fffff880`095b9120 fffff880`01676e22 : fffffa80`083c6b00 fffffa80`083c6bb0 fffffa80`083c0006 00000000`00000000 : tcpip!IpFlcReceivePreValidatedPackets+0x4a1
fffff880`095b9280 fffff800`02c85e5a : 00000000`00000000 fffff880`095b4000 00000000`00004800 00000000`00000000 : tcpip!FlReceiveNetBufferListChainCalloutRoutine+0xa2
fffff880`095b92d0 fffff880`01676882 : fffff880`01676d80 fffff880`095b93e0 00000000`00000002 00000000`00000000 : nt!KeExpandKernelStackAndCalloutEx+0xda
fffff880`095b93b0 fffff880`015950eb : fffffa80`083c5380 00000000`00000000 fffffa80`080131a0 00000000`00000000 : tcpip!FlReceiveNetBufferListChain+0xb2
fffff880`095b9420 fffff880`0155efc6 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ndis!ndisMIndicateNetBufferListsToOpen+0xdb
fffff880`095b9490 fffff880`014d8ef1 : fffffa80`080131a0 00000000`00000002 00000000`0000000a fffff880`015955ad : ndis!ndisMDispatchReceiveNetBufferLists+0x1d6
fffff880`095b9910 fffff880`0434a219 : fffffa80`082f9000 fffffa80`083c98e0 fffffa80`083c9850 00000000`0000000a : ndis!NdisMIndicateReceiveNetBufferLists+0xc1
fffff880`095b9960 fffffa80`082f9000 : fffffa80`083c98e0 fffffa80`083c9850 00000000`0000000a fffffa80`00000801 : e1q62x64+0x21219
fffff880`095b9968 fffffa80`083c98e0 : fffffa80`083c9850 00000000`0000000a fffffa80`00000801 00000000`00000009 : 0xfffffa80`082f9000
fffff880`095b9970 fffffa80`083c9850 : 00000000`0000000a fffffa80`00000801 00000000`00000009 fffffa80`082fd500 : 0xfffffa80`083c98e0
fffff880`095b9978 00000000`0000000a : fffffa80`00000801 00000000`00000009 fffffa80`082fd500 fffff880`0434a3b4 : 0xfffffa80`083c9850
fffff880`095b9980 fffffa80`00000801 : 00000000`00000009 fffffa80`082fd500 fffff880`0434a3b4 fffffa80`083cb900 : 0xa
fffff880`095b9988 00000000`00000009 : fffffa80`082fd500 fffff880`0434a3b4 fffffa80`083cb900 fffffa80`083c98e0 : 0xfffffa80`00000801
fffff880`095b9990 fffffa80`082fd500 : fffff880`0434a3b4 fffffa80`083cb900 fffffa80`083c98e0 fffffa80`083cb950 : 0x9
fffff880`095b9998 fffff880`0434a3b4 : fffffa80`083cb900 fffffa80`083c98e0 fffffa80`083cb950 00000000`0000000a : 0xfffffa80`082fd500
fffff880`095b99a0 fffffa80`083cb900 : fffffa80`083c98e0 fffffa80`083cb950 00000000`0000000a 0000000a`00000000 : e1q62x64+0x213b4
fffff880`095b99a8 fffffa80`083c98e0 : fffffa80`083cb950 00000000`0000000a 0000000a`00000000 fffffa80`083cb8c0 : 0xfffffa80`083cb900
fffff880`095b99b0 fffffa80`083cb950 : 00000000`0000000a 0000000a`00000000 fffffa80`083cb8c0 00000000`00000000 : 0xfffffa80`083c98e0
fffff880`095b99b8 00000000`0000000a : 0000000a`00000000 fffffa80`083cb8c0 00000000`00000000 fffff880`095b9c18 : 0xfffffa80`083cb950
fffff880`095b99c0 0000000a`00000000 : fffffa80`083cb8c0 00000000`00000000 fffff880`095b9c18 00000000`00000000 : 0xa
fffff880`095b99c8 fffffa80`083cb8c0 : 00000000`00000000 fffff880`095b9c18 00000000`00000000 fffffa80`07ddf140 : 0xa`00000000
fffff880`095b99d0 00000000`00000000 : fffff880`095b9c18 00000000`00000000 fffffa80`07ddf140 00000000`00000000 : 0xfffffa80`083cb8c0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
e1q62x64+21219
fffff880`0434a219 ??              ???

SYMBOL_STACK_INDEX:  b

SYMBOL_NAME:  e1q62x64+21219

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: e1q62x64

IMAGE_NAME:  e1q62x64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4af31807

FAILURE_BUCKET_ID:  X64_0xD1_e1q62x64+21219

BUCKET_ID:  X64_0xD1_e1q62x64+21219

Followup: MachineOwner
---------

5: kd> lmvm e1q62x64
start             end                 module name
fffff880`04329000 fffff880`04373000   e1q62x64 T (no symbols)           
    Loaded symbol image file: e1q62x64.sys
    Image path: \SystemRoot\system32\DRIVERS\e1q62x64.sys
    Image name: e1q62x64.sys
    Timestamp:        Thu Nov 05 13:23:03 2009 (4AF31807)
    CheckSum:         0004943F
    ImageSize:        0004A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer
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  4. rajub4u
    Posts : 4
    windows 7 64
    Thread Starter
       New #3

    Thanks


    Great thanks very much i updated the network card driver and it fixed the problem!!
      My Computer
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  6. rajub4u
    Posts : 4
    windows 7 64
    Thread Starter
       New #4

    It did the same thing again i tried it again.
      My Computer
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  7. rajub4u
    Posts : 4
    windows 7 64
    Thread Starter
       New #5

    Ok i found the latest driver for the Intel NIC card on ASUS website. Its a Beta Version but it seems stable. Thanks for all the help
      My Computer
    Quote Quote

 

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