BSOD graphic card related?

Maguscreed said:

Question - has any of the hardware recently changed?

Barring that answer, I would have him remove any anti-virus or firewall software currently on the machine.

Is this crash simply occurring no matter what he's doing or is he playing a game or running the web browser or doing anything specific when it occurs?

None of the hardware has been changed. He bought the computer in December 2010 and it has been giving him problems since.

It happens no matter what he's doing. More often during games, but it also happens when he's web browsing and doing other things.

@DeanP: Thanks for your input. I'll have him try the VGA stress test.

Just an update. He set his gfx card performance to "high maintenance" instead of "balanced" and has not had a problem yet.

Maguscreed said:

pandasaurus said:

Just an update. He set his gfx card performance to "high maintenance" instead of "balanced" and has not had a problem yet.

Those are odd settings to find on a desktop graphics card.

Sorry, I meant through Windows. I was thinking of something else.

DeanP said:

Sounds like a faulty RAM or GPU - could be both.
STOP 0x116: VIDEO_TDR_ERROR troubleshooting

I ran Prime95 on his computer for 17 hours until the test was completed and it detected 1 hardware problem, but I can't seem to find which hardware is causing it.