Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD 0x0000007e

24 Feb 2011   #1
highsky

Windows 7 64bit Professional
 
 
BSOD 0x0000007e

I am trying to fix my son's friend's system... (Teen involved, need I say more?)

It is an Acer Veriton M275, 2GB Memory, on board graphics and sound, running Win 7 64bit Professional. It was a refurb system, no CDs, sysstem imaged on a hard drive partition.

When booting I am getting a BSOD. When I turn off the auto reboot I get the following error - Stop: 0x0000007e (ox859e6610, 0x8a991f770, 0x8a91f350)

I can not boot into safe mode, but I can get to a command prompt.

So far I have tried replacing the RAM, changing the power supply, reinstalling from the factory image from the partition on the hard drive. (there were no available restore points whenn I began) - No of the above has helped.

When booting into safe mode the crash happens right after classup.sys loads.

I have tried to upload a zip of the memory.dmp file but I rec a 404 error on upload

Any help would be greatly appreciated!


My System SpecsSystem Spec
.
24 Feb 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by highsky View Post
I am trying to fix my son's friend's system... (Teen involved, need I say more?)

It is an Acer Veriton M275, 2GB Memory, on board graphics and sound, running Win 7 64bit Professional. It was a refurb system, no CDs, sysstem imaged on a hard drive partition.

When booting I am getting a BSOD. When I turn off the auto reboot I get the following error - Stop: 0x0000007e (ox859e6610, 0x8a991f770, 0x8a91f350)

I can not boot into safe mode, but I can get to a command prompt.

So far I have tried replacing the RAM, changing the power supply, reinstalling from the factory image from the partition on the hard drive. (there were no available restore points whenn I began) - No of the above has helped.

When booting into safe mode the crash happens right after classup.sys loads.

I have tried to upload a zip of the memory.dmp file but I rec a 404 error on upload

Any help would be greatly appreciated!
Highsky

Nice description

First if you cant upload the DMP file to us directly you can upload the zipped file to a sharing service like reapidshare, and put the link to it here. We can and will find it

Second 2 gigs of ram with 64bit is the absolute minimum and contributes (but does not cause I suspect) the problem.

I suspect the problem is software but cant know until we get the dmp. this is the generic message for your error code



If you are not equipped to debug this problem, you should use some basic troubleshooting techniques.
  • Make sure you have enough disk space.
  • If a driver is identified in the bug check message, disable the driver or check with the manufacturer for driver updates.
  • Try changing video adapters.
  • Check with your hardware vendor for any BIOS updates.
  • Disable BIOS memory options such as caching or shadowing.

Let us know if you need help


ken j
My System SpecsSystem Spec
24 Feb 2011   #3
highsky

Windows 7 64bit Professional
 
 
Memory.dmp file

Now I see why I was getting errors. It was due to file size. It's huge -

http://***************/files/449693877/MEMORY.zip
My System SpecsSystem Spec
.

25 Feb 2011   #4
highsky

Windows 7 64bit Professional
 
 

There's plenty of disk space, Memory Bios options are disabled, BIOS is up to date.

Any other ideas?

TIA
My System SpecsSystem Spec
25 Feb 2011   #5
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

We want MiniDumps - not Kernel Memory Dumps. Do these procedures.
To ensure minidumps are enabled:
** Until a .dmp file is generated, the Minidump folder may not exist.**

*Go to Start, in the Search Box type: sysdm.cpl Press Enter.
*Under the Advanced tab, click on the Startup and Recovery... Settings.
*Ensure that Automatically restart is unchecked.
*Under the Write Debugging Information header select Small memory dump (256 kb) in the drop down box.
*Ensure that the Small Dump Directory is listed as%systemroot%\Minidump.
*OK.
Reboot if changes have been made.
My System SpecsSystem Spec
Reply

 BSOD 0x0000007e




Thread Tools




Similar help and support threads
Thread Forum
BSOD - 0x0000007e
My computer has started to BSOD recently. I upgraded my computer without a fresh install of Windows, so I suspect a misplaced driver to be the issue. It usually happens when I am away from it, so I never see the screen, but BlueScreenView has been helpful in finding the error code.
BSOD Help and Support
BSOD 0x0000007e
My System specs Intel i3 Processor Desktop board DH55PJ 8 GB Ram Nvidia GT 240 Also Attached Logitech wireless USB Mouse and Key board (right now using just mouse) So basically the whole problem started a month ago. I had Installed Windows 8 Enterprise 64bit and Windows 7 64bit and...
BSOD Help and Support
BSOD 0x0000007e
hello , sorry for my bad english ...i am tired and i still dindt sleep since 27 hours please help me with it !! İ've got a assus - 1011px netbook (win starter) i changed to win 7 ultimate 32bit i download some drivers coz i had a problem about runing a game there was a eror thats pubs all the...
BSOD Help and Support
BSOD 0x0000007E - please help
Wups.
BSOD Help and Support
BSOD 0x0000007E
I have been getting quite a few BSOD's lately for seemingly no reason. I haven't added any new hardware for a very long time. I've had 4 major BSOD events, which take several restarts to recover from. A couple of times I had to do a system restore from the installation disk as I couldn't even...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 17:50.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App