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Windows 7: BSODs - Please help!

25 Feb 2011   #1
psyman72

Windows 7 Home x64
 
 
BSODs - Please help!

Hello

I really hope someone can help me before I ditch my PC and buy a new one!!!

I built a new rig in December last year using a new mobo, HDs and some existing parts (ram, DVD drives etc). Installed Windows 7 64 bit and have been having fairly regular BSODs from the start - I'm really hoping someone here can shed some light on how to solve it! (If I beg, would that be OTT!?!? ). Sorry, but it's more than a little frustrating!!

I attach the two zip files as instructed - it's all gobbledegook to me but hope it shines some light on the issue!

The OS is Windows 7 Home Retail - installed on completion of build.
The system is about 2 years old (except new mobo & HDs) & the install about 3 /4 months old.

Thanks in advance for any help you can offer - it really is very much appreciated!

Psyman72


My System SpecsSystem Spec
.
25 Feb 2011   #2
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Your Kaspersky product is the cause

Older versions have known problems with Windows 7, update to 11.0.2.556(with patch b.c.d) by totally uninstalling the current version and download the latest one
Product Updates

Code:
PROCESS_NAME:  avp.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002af21af to fffff80002a88640
My System SpecsSystem Spec
25 Feb 2011   #3
psyman72

Windows 7 Home x64
 
 

Thanks for your reply yowanvista.

As suggested, I uninstalled Kaspersky, downloaded and installed vers 11.0.2.556 and left it running a full virus scan.

I came back to find the PC had restarted following another blue screen..... additional mini dump attached

Any other ideas?

Thanks

Psyman72
My System SpecsSystem Spec
.

26 Feb 2011   #4
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Quote   Quote: Originally Posted by psyman72 View Post
Thanks for your reply yowanvista.

As suggested, I uninstalled Kaspersky, downloaded and installed vers 11.0.2.556 and left it running a full virus scan.

I came back to find the PC had restarted following another blue screen..... additional mini dump attached

Any other ideas?

Thanks

Psyman72
Run a scan of malwarebytes
Use Revo uninstaller to remove Kaspersky and its leftovers then reinstall it
My System SpecsSystem Spec
26 Feb 2011   #5
psyman72

Windows 7 Home x64
 
 

Thanks Yowanvista

I've done what you've suggested. Malwarebytes scan was negative (full scan) and I used Revo to remove Kaspersky before reinstalling, again to 11.0.2.556

Now I just wait to see if I get a BSOD again

Thanks once again for all your help!

Psyman72
My System SpecsSystem Spec
Reply

 BSODs - Please help!




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