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Windows 7: Please help. I dont know what im doing.

25 Feb 2011   #1
spok22

windows starter 32 bit
 
 
Please help. I dont know what im doing.

hi everyone. I really need help with this because i have an exam coming up and i need to get my computer back to normal. Im a complete newb at all computer terminology and my attempts to fix it myself have failed because of that. My problem is that whenever i boot up my netbook, it goes to the bsod and ive already tried restoring and all that but it still hasnt worked. I can only start up my computer through safe mode and safe mode with networking but i cant start it up normally. I attached some files that i hope will help and please help me out asap. thanks. also, in case you guys need it im pretty sure im running a 32 bit windows 7 os. i bought my computer a couple of months ago and havent installed or reinstalled any other os s.


My System SpecsSystem Spec
.
25 Feb 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by spok22 View Post
hi everyone. I really need help with this because i have an exam coming up and i need to get my computer back to normal. Im a complete newb at all computer terminology and my attempts to fix it myself have failed because of that. My problem is that whenever i boot up my netbook, it goes to the bsod and ive already tried restoring and all that but it still hasnt worked. I can only start up my computer through safe mode and safe mode with networking but i cant start it up normally. I attached some files that i hope will help and please help me out asap. thanks. also, in case you guys need it im pretty sure im running a 32 bit windows 7 os. i bought my computer a couple of months ago and havent installed or reinstalled any other os s.
Easy your trend micro AV. It caused them all. Remove and replace with Microsoft security essentials.

http://www.microsoft.com/security_essentials/


Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\092810-19983-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0x81a42000 PsLoadedModuleList = 0x81b8a810
Debug session time: Tue Sep 28 19:55:07.582 2010 (GMT-5)
System Uptime: 9 days 11:59:57.467
Loading Kernel Symbols
...............................................................
................................................................
.......................
Loading User Symbols
Loading unloaded module list
..................................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 1, a702bac8, 0}

Unable to load image \SystemRoot\system32\DRIVERS\tmwfp.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for tmwfp.sys
*** ERROR: Module load completed but symbols could not be loaded for tmwfp.sys
Probably caused by : tmwfp.sys ( tmwfp+20798 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 00000001, The address that the exception occurred at
Arg3: a702bac8, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
+12a
00000001 ??              ???

TRAP_FRAME:  a702bac8 -- (.trap 0xffffffffa702bac8)
ErrCode = 00000010
eax=837f74dc ebx=b1bd5000 ecx=00000001 edx=000000e6 esi=837f74b0 edi=00000003
eip=00000001 esp=a702bb3c ebp=a702bba4 iopl=0         nv up ei pl zr ac pe cy
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010257
00000001 ??              ???
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x8E

PROCESS_NAME:  TmPfw.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 866c63c6 to 00000001

STACK_TEXT:  
WARNING: Frame IP not in any known module. Following frames may be wrong.
a702bb38 866c63c6 837f74b0 00000000 b1bd5440 0x1
a702bba4 a9c33798 837f74b0 00000000 b1bd5440 tcpip!WfpAleCompleteOperation+0x146
a702bbb8 a9c34738 b1bd5440 84076244 00000000 tmwfp+0x20798
a702bbdc a9c2f3c8 834095e8 8331bb50 00000000 tmwfp+0x21738
a702bbfc 81a7e4bc 8331bb50 b3f71008 b3f71008 tmwfp+0x1c3c8
a702bc14 81c7ff6e 834095e8 b3f71008 b3f71078 nt!IofCallDriver+0x63
a702bc34 81c9cd5f 8331bb50 834095e8 00000000 nt!IopSynchronousServiceTail+0x1f8
a702bcd0 81c9f53a 8331bb50 b3f71008 00000000 nt!IopXxxControlFile+0x6aa
a702bd04 81a8544a 0000013c 00000000 00000000 nt!NtDeviceIoControlFile+0x2a
a702bd04 77bf64f4 0000013c 00000000 00000000 nt!KiFastCallEntry+0x12a
00b5fdfc 00000000 00000000 00000000 00000000 0x77bf64f4


STACK_COMMAND:  kb

FOLLOWUP_IP: 
tmwfp+20798
a9c33798 ??              ???

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  tmwfp+20798

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: tmwfp

IMAGE_NAME:  tmwfp.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a794c6d

FAILURE_BUCKET_ID:  0x8E_tmwfp+20798

BUCKET_ID:  0x8E_tmwfp+20798

Followup: MachineOwner
---------

0: kd> lmvm tmwfp
start    end        module name
a9c13000 a9dbd000   tmwfp    T (no symbols)           
    Loaded symbol image file: tmwfp.sys
    Image path: \SystemRoot\system32\DRIVERS\tmwfp.sys
    Image name: tmwfp.sys
    Timestamp:        Wed Aug 05 05:10:05 2009 (4A794C6D)
    CheckSum:         00047515
    ImageSize:        001AA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
25 Feb 2011   #3
spok22

windows starter 32 bit
 
 

thanks for the quick reply. so i have to uninstall everything on my computer that has to do with trend micro av?

edit: i tried to uninstall trend micro but it says i cant if im in safe mode. And my computer doesnt work when its not in safe mode...
My System SpecsSystem Spec
.

25 Feb 2011   #4
Orbital Shark

 
 

I would start with just your Trend Micro AntiVirus as mentioned above. Any other TM software you have running can be uninstalled if you still have issues
My System SpecsSystem Spec
25 Feb 2011   #5
spok22

windows starter 32 bit
 
 

how would i go about uninstalling trend micro while in safe mode?
My System SpecsSystem Spec
25 Feb 2011   #6
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

Do you have ZoneAlarm installed?
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {0, 0, 0, 0}

Probably caused by : monitor.sys ( monitor!BrightnessTargetToPercentage+32 )

Followup: MachineOwner
---------
STOP 0x7F indicates Zonealarm installed on computer.
My System SpecsSystem Spec
25 Feb 2011   #7
spok22

windows starter 32 bit
 
 

i dont know what that is.
My System SpecsSystem Spec
25 Feb 2011   #8
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

ZoneAlarm is an anti-virus software, similar to TrendMicro.
My System SpecsSystem Spec
25 Feb 2011   #9
spok22

windows starter 32 bit
 
 

i looked it up on my search bar and i cant find any program by that name.
My System SpecsSystem Spec
25 Feb 2011   #10
spok22

windows starter 32 bit
 
 

i used the msreinstall thing and it said that the problem was google chrome bonjour and windows explorer. i already uninstalled chrome but it wont allow me to get rid of bonjour.
My System SpecsSystem Spec
Reply

 Please help. I dont know what im doing.




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