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Windows 7: Need help with BlueScreen windows 7

27 Feb 2011   #1
Tcomstock2212

Windows 7
 
 
Need help with BlueScreen windows 7

I have windows 7 and it said i have the virus named Alureon and its giving me a blue screen i have attached my minidump files and i also had the message
Problem Event:
Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Local ID:1033

PLEASE HELP !
Thank you


My System SpecsSystem Spec
.
27 Feb 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Tcomstock2212 View Post
I have windows 7 and it said i have the virus named Alureon and its giving me a blue screen i have attached my minidump files and i also had the message
Problem Event:
Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Local ID:1033

PLEASE HELP !
Thank you
You have two simultaneous anti-virus apps running Avast and AVG

I would remove both and replace with Microsoft Security essentials.


http://files.avast.com/files/eng/aswclear5.exe

AVG - Download tools


http://www.microsoft.com/security_essentials/
My System SpecsSystem Spec
27 Feb 2011   #3
Jonathan_King

Windows 7 Professional x64
 
 

In addition to Ken's advice:

Please download Malwarebytes and do a scan: Malwarebytes Anti-Malware - Reviews and free Malwarebytes Anti-Malware downloads at Download.com

Install updated Realtek wireless drivers from here: Realtek
Code:
rtl8192se.sys    Fri Oct 02 01:33:48 2009 (4AC590BC)
Install updated ATI drivers from here: AMD Graphics Drivers & Software
Code:
atikmpag.sys     Mon Mar 15 10:00:57 2010 (4B9E3D99)
atipmdag.sys     Mon Mar 15 10:40:07 2010 (4B9E46C7)
Install SP1, after Malwarebytes has determined your system is clean: Learn how to install Windows 7 Service Pack 1 (SP1)

If the BSODs persist after all of the above, run driver verifier: Driver Verifier - Enable and Disable

...Summary of the dumps:
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Feb 27 00:00:54.428 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:45.052
Probably caused by : win32k.sys ( win32k!GreReleaseHmgrSemaphore+29 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  AtBroker.exe
FAILURE_BUCKET_ID:  X64_0xA_win32k!GreReleaseHmgrSemaphore+29
SystemProductName = Satellite L655D
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Feb 26 16:06:48.009 2011 (UTC - 5:00)
System Uptime: 0 days 0:01:33.586
Probably caused by : win32k.sys ( win32k!HmgNextOwned+56 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  AtBroker.exe
FAILURE_BUCKET_ID:  X64_0xA_win32k!HmgNextOwned+56
SystemProductName = Satellite L655D
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Feb 26 16:04:39.173 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:57.798
Probably caused by : win32k.sys ( win32k!DestroyProcessInfo+327 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  AtBroker.exe
FAILURE_BUCKET_ID:  X64_0xA_win32k!DestroyProcessInfo+327
SystemProductName = Satellite L655D
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Feb 26 09:49:12.882 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:34.507
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for cng.sys - 
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ksecdd.sys - 
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+a56 )
BUGCHECK_STR:  0x19_3
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x19_3_nt!ExDeferredFreePool+a56
SystemProductName = Satellite L655D
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Feb 26 09:40:31.499 2011 (UTC - 5:00)
System Uptime: 0 days 0:05:07.200
Probably caused by : ntkrnlmp.exe ( nt!KiDispatchException+1b9 )
BUGCHECK_STR:  0x1E_c0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  dllhost.exe
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_nt!KiDispatchException+1b9
SystemProductName = Satellite L655D
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
.

28 Feb 2011   #4
Tcomstock2212

Windows 7
 
 
Thanks, but still need help

Alright I have successfully deleted both anti-virus softwares, but im not allowed to download the Microsoft security essentials because im in Safe Mode due to the blue screen when running in normal mode
My System SpecsSystem Spec
28 Feb 2011   #5
Jonathan_King

Windows 7 Professional x64
 
 

Try booting into Safe Mode with Networking, and then downloading Malwarebytes: Malwarebytes Anti-Malware - Reviews and free Malwarebytes Anti-Malware downloads at Download.com
My System SpecsSystem Spec
Reply

 Need help with BlueScreen windows 7




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