Win 7 Crash Dump


  1. PJohn
    Posts : 4
    Windows 7 Professional 64 bit
       New #1

    Win 7 Crash Dump


    Hi my windows consistently crashes and either reboots or BSOD's after about 15 minutes of work in a program I am running called Maya 2011. Now it only does it when I use certain rigs that have shown to be working on other peoples systems. I am pretty new to this but have tried a few things like turning my fans up and running a memory diagnostic but I am pretty green when a problem runs deep so here is my last two dump files if anyone could help I would really appreciate it.

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    Edit: Windows 7 professional 64bit, the pc is about a year old. I bought windows brand new from the retailer and is the first and only installed OS.
    Last edited by PJohn; 28 Feb 2011 at 19:17.
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  3. PJohn
    Posts : 4
    Windows 7 Professional 64 bit
    Thread Starter
       New #2

    Ok I did some reading about several programs I have installed and discovered I had two that had drivers that are well known to cause BSOD's. They are Daemon and Alcohol 120% and they are for mounting drives. I uninstalled them both and removed the driver sptd.sys. I am going to get back to work and update this later if it worked.
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  4. PJohn
    Posts : 4
    Windows 7 Professional 64 bit
    Thread Starter
       New #3

    Well ok it is still crashing, if someone could have a look at my crash dump that would be great :)
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  6. DeanP
    Posts : 2,566
    Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
       New #4

    Good job on removing Daemon Tools/Alcohol 120% and the sptd.sys driver.
    Dump blames hardware, please see this thread: Stop 0x124 - what it means and what to try

    Regards...
    Code:
    *******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa80059524f8, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80059524f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`031826f0 fffff800`02cd2d29 : fffffa80`059524d0 fffffa80`03bb0b60 00000000`00000005 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`03182c10 fffff800`02bb2217 : fffffa80`059524d0 fffff800`02c2c658 fffffa80`03bb0b60 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`03182c40 fffff800`02b19865 : fffff800`02c8e3a0 00000000`00000001 fffffa80`04c822a0 fffffa80`03bb0b60 : nt!WheapProcessWorkQueueItem+0x57
fffff880`03182c80 fffff800`02a99a21 : fffff880`0103ae00 fffff800`02b19840 fffffa80`03bb0b00 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`03182cb0 fffff800`02d2ccce : 00000000`00000000 fffffa80`03bb0b60 00000000`00000080 fffffa80`03b6f040 : nt!ExpWorkerThread+0x111
fffff880`03182d40 fffff800`02a80fe6 : fffff880`03087180 fffffa80`03bb0b60 fffff880`03092040 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`03182d80 00000000`00000000 : fffff880`03183000 fffff880`0317d000 fffff880`03b0f540 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE_PRV

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE_PRV

Followup: MachineOwner
---------

3: kd> lmtsmn
start             end                 module name
fffff880`00f48000 fffff880`00f9f000   ACPI     ACPI.sys     Sat Nov 20 22:19:16 2010 (4CE79294)
fffff880`00de8000 fffff880`00df3000   amdxata  amdxata.sys  Sat Mar 20 05:18:18 2010 (4BA3A3CA)
fffff880`00ff2000 fffff880`00ffb000   atapi    atapi.sys    Tue Jul 14 11:19:47 2009 (4A5BC113)
fffff880`00c00000 fffff880`00c2a000   ataport  ataport.SYS  Sat Nov 20 22:19:15 2010 (4CE79293)
fffff880`019aa000 fffff880`019b2000   AtiPcie64 AtiPcie64.sys Thu Mar 11 03:33:45 2010 (4B97ADC9)
fffff880`00cae000 fffff880`00d6e000   CI       CI.dll       Sun Nov 21 02:12:36 2010 (4CE7C944)
fffff880`0197a000 fffff880`019aa000   CLASSPNP CLASSPNP.SYS Sat Nov 20 22:19:23 2010 (4CE7929B)
fffff880`00c50000 fffff880`00cae000   CLFS     CLFS.SYS     Tue Jul 14 11:19:57 2009 (4A5BC11D)
fffff880`010c8000 fffff880`0113a000   cng      cng.sys      Sat Nov 20 23:08:45 2010 (4CE79E2D)
fffff880`019b2000 fffff880`019c0000   crashdmp crashdmp.sys Tue Jul 14 12:01:01 2009 (4A5BCABD)
fffff880`01964000 fffff880`0197a000   disk     disk.sys     Tue Jul 14 11:19:57 2009 (4A5BC11D)
fffff880`019cc000 fffff880`019d5000   dump_atapi dump_atapi.sys Tue Jul 14 11:19:47 2009 (4A5BC113)
fffff880`019c0000 fffff880`019cc000   dump_ataport dump_ataport.sys Tue Jul 14 11:19:47 2009 (4A5BC113)
fffff880`019d5000 fffff880`019e8000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 11:21:51 2009 (4A5BC18F)
fffff880`01056000 fffff880`0106a000   fileinfo fileinfo.sys Tue Jul 14 11:34:25 2009 (4A5BC481)
fffff880`0100a000 fffff880`01056000   fltmgr   fltmgr.sys   Sat Nov 20 22:19:24 2010 (4CE7929C)
fffff880`013cf000 fffff880`013d9000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 11:19:45 2009 (4A5BC111)
fffff880`0192a000 fffff880`01964000   fvevol   fvevol.sys   Sat Nov 20 22:24:06 2010 (4CE793B6)
fffff880`01827000 fffff880`01871000   fwpkclnt fwpkclnt.sys Sat Nov 20 22:21:37 2010 (4CE79321)
fffff800`02ff9000 fffff800`03042000   hal      hal.dll      Sun Nov 21 02:00:25 2010 (4CE7C669)
fffff880`01921000 fffff880`0192a000   hwpolicy hwpolicy.sys Sat Nov 20 22:18:54 2010 (4CE7927E)
fffff800`00bd1000 fffff800`00bdb000   kdcom    kdcom.dll    Tue Jul 14 13:31:07 2009 (4A5BDFDB)
fffff880`013a3000 fffff880`013be000   ksecdd   ksecdd.sys   Sat Nov 20 22:21:15 2010 (4CE7930B)
fffff880`01576000 fffff880`015a1000   ksecpkg  ksecpkg.sys  Sat Nov 20 23:10:34 2010 (4CE79E9A)
fffff880`00c2f000 fffff880`00c3c000   mcupdate mcupdate.dll Tue Jul 14 13:29:09 2009 (4A5BDF65)
fffff880`00d7e000 fffff880`00d98000   mountmgr mountmgr.sys Sat Nov 20 22:19:21 2010 (4CE79299)
fffff880`00fa8000 fffff880`00fb2000   msisadrv msisadrv.sys Tue Jul 14 11:19:26 2009 (4A5BC0FE)
fffff880`0106a000 fffff880`010c8000   msrpc    msrpc.sys    Sat Nov 20 22:21:56 2010 (4CE79334)
fffff880`0190f000 fffff880`01921000   mup      mup.sys      Tue Jul 14 11:23:45 2009 (4A5BC201)
fffff880`01423000 fffff880`01516000   ndis     ndis.sys     Sat Nov 20 22:23:30 2010 (4CE79392)
fffff880`01516000 fffff880`01576000   NETIO    NETIO.SYS    Sat Nov 20 22:23:13 2010 (4CE79381)
fffff800`02a0f000 fffff800`02ff9000   nt       ntkrnlmp.exe Sat Nov 20 22:30:02 2010 (4CE7951A)
fffff880`01200000 fffff880`013a3000   Ntfs     Ntfs.sys     Sat Nov 20 22:20:57 2010 (4CE792F9)
fffff880`00e00000 fffff880`00e15000   partmgr  partmgr.sys  Sat Nov 20 22:20:00 2010 (4CE792C0)
fffff880`00fbf000 fffff880`00ff2000   pci      pci.sys      Sat Nov 20 22:19:11 2010 (4CE7928F)
fffff880`00e86000 fffff880`00e8d000   pciide   pciide.sys   Tue Jul 14 11:19:49 2009 (4A5BC115)
fffff880`00d6e000 fffff880`00d7e000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 11:19:48 2009 (4A5BC114)
fffff880`013be000 fffff880`013cf000   pcw      pcw.sys      Tue Jul 14 11:19:27 2009 (4A5BC0FF)
fffff880`00c3c000 fffff880`00c50000   PSHED    PSHED.dll    Tue Jul 14 13:32:23 2009 (4A5BE027)
fffff880`018d5000 fffff880`0190f000   rdyboost rdyboost.sys Sat Nov 20 22:43:10 2010 (4CE7982E)
fffff880`018cd000 fffff880`018d5000   spldr    spldr.sys    Tue May 12 04:56:27 2009 (4A0858BB)
fffff880`01623000 fffff880`01827000   tcpip    tcpip.sys    Sat Nov 20 22:25:52 2010 (4CE79420)
fffff880`00fb2000 fffff880`00fbf000   vdrvroot vdrvroot.sys Tue Jul 14 12:01:31 2009 (4A5BCADB)
fffff880`00d98000 fffff880`00dd4000   vmbus    vmbus.sys    Sat Nov 20 22:57:29 2010 (4CE79B89)
fffff880`01871000 fffff880`01881000   vmstorfl vmstorfl.sys Sat Nov 20 22:57:30 2010 (4CE79B8A)
fffff880`00e15000 fffff880`00e2a000   volmgr   volmgr.sys   Sat Nov 20 22:19:28 2010 (4CE792A0)
fffff880`00e2a000 fffff880`00e86000   volmgrx  volmgrx.sys  Sat Nov 20 22:20:43 2010 (4CE792EB)
fffff880`01881000 fffff880`018cd000   volsnap  volsnap.sys  Sat Nov 20 22:20:08 2010 (4CE792C8)
fffff880`00e95000 fffff880`00f39000   Wdf01000 Wdf01000.sys Tue Jul 14 11:22:07 2009 (4A5BC19F)
fffff880`00f39000 fffff880`00f48000   WDFLDR   WDFLDR.SYS   Tue Jul 14 11:19:54 2009 (4A5BC11A)
fffff880`00dd4000 fffff880`00de8000   winhv    winhv.sys    Sat Nov 20 22:20:02 2010 (4CE792C2)
fffff880`00f9f000 fffff880`00fa8000   WMILIB   WMILIB.SYS   Tue Jul 14 11:19:51 2009 (4A5BC117)
Mini Kernel Dump does not contain unloaded driver list
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  7. PJohn
    Posts : 4
    Windows 7 Professional 64 bit
    Thread Starter
       New #5

    Hey thanks alot, hopefully I can find my answer on that page.
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