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Windows 7 boot sequence loop
Apologies if this is in the wrong section but there's a few issues so general discussion seemed best.
Basically my laptop froze up and crashed and on turning it back on got stuck in a boot loop, and on trying to do a system repair got stuck in the same loop. I've tried everything I can find on these forums including the following tutorial:
Startup Repair Infinite Loop Recovery
During the tutorial whilst trying to create the back up folder I got the following error message: "The request could not be performed because of an I/O device error"
Has anyone got any suggestions on how to fix this issue, or on how to back up my data through command prompt? I tried reinstalling Windows but that also failed so before I do a complete reinstall I'd like to back up my data to an external hard drive if possible.
Any help would be fantastic as I really don't want to lose all my work data, game data, movies etc.
Cheers
Tom