BSOD - irql_not_less_or_equal (usually)

Dirty · 05 Mar 2011

Good Afternoon,
I am having some issues with a customers computer. They initially told me that they had a virus infection, and that the internet would "stop working" after being on the net for about 2 min. Once I started my troubleshooting i noticed that the computer would BSOD (irql_not_less_or_equal) after about 10 min of any activity, network or otherwise. I called the customer back and informed them of what i was experiencing. The customer informed me that this is normal. Final report/analysis from customer: "After about 2 min after I'm on the internet, the computer would either freeze up or BSOD."

Restarted into safe mode and got better results I was able to run MBAM and remove about 820 infected items. Once this was complete (still in safe mode) I was able to browse the web and shutdown properly.

Upon restarting windows normally, I was able to log onto the web and surf around for about 10 min or so and then it BSOD again this time SYSTEM_SERVICE_EXCEPTION.

I shut it down, and proceeded to open the unit (alot easier than i thought) to troubleshoot RAM (swapping out with known good), apply "Artic Silver" to heatsink and CPU, and Clean dust and debris form fans and heat sink fins.

Restarted and after about 4 min got BSOD (irql_not_less_or_equal) but this time it had ataport.sys underneath (i failed to copy down the Hex).

This is when I decided to join this forum and see if I can get any help with this issue because It has me completely baffled. I followed the instructions posted by jcgriff2 on t he sticky. I was able to do all steps except for PERFMON /REPORT. When i tried to run the app it stated "Error: An error occurred while attempting to generate report"

Information:
Manufacturer: Dell
System Type: Inspiron Desktop One19
Current OS: Windows7 64 bit
Original OS: Windows7 64bit
Version: OEM
Age of Hardware: Dell Ship date 12/3/2009 (approx 1 year 4 months)
Age of OS install: [Installed and shipped from Dell][Use above date]

Steps I've taken:
Malware scan with MalwareBytes Anti-Malware.
Swapped out memory with known good (same results).
Applied new thermal paste.
Cleaned heat sinks and heat sink fins.
Uninstalled Intel video Driver and installed recommended Dell driver
Uninstalled Intel network Driver and installed recommended Dell driver
*Added wireless network card and
*Disabled onboard LAN in BIOS

Thanks in advance,
Dirty.

[Sorry for the extremely long post, but I always try to be as detailed as possible when asking for help, being that your not here to see the computer....

]

Dirty · 05 Mar 2011

Update.
I have now been in Safe mode for about an hour or so with no BSOD.
Doing a System Restore to 1/2011.
Will update again once finished.

Thanks to all who have looked.
Dirty

usasma · 06 Mar 2011

If you don't have issues in Safe Mode, then it's gotta be a driver that's causing the problem.
This could be a remnant of the infections, or it could be another problem entirely.
More to follow once I have a look at your upload.

usasma · 06 Mar 2011

System needs SP1 - it's usually under Important Updates in Windows Update

Wireless Broadcom device - is it USB? If so, here's my spiel:

I do not recommend using wireless USB devices.
These wireless USB devices have many issues with Win7 - and using Vista drivers with them is almost sure to cause a BSOD.
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.

This device is having problems:

Code:

Security Processor Loader Driver    ROOT\LEGACY_SPLDR\0000    This device is not present, is not working properly, or does not have all its drivers installed.

This usually is present if you've had an infection. I'd suggest running a lot more scans to remove any remnants. Here's a list of free, online scans: Free Online AntiMalware Scanners

Numerous BSOD events in MSINFO32 - only one references a 3rd party driver (igdkmd64.sys)
Please update your Intel graphics driver from the Intel website ( http://downloadcenter.intel.com )

Some Internet Security/Security Center apps have BSOD issues that aren't easily discovered. I'd suggest the following:

Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the McAfee from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of McAfee using this free tool: How to uninstall or reinstall supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe)
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's

I've seen BSOD issues on Dell's w/WebCamCentral (but not for the last 6 months or so). Try updating that if all else fails.

More to follow when the memory dumps (25 of them) are finished running....

usasma · 06 Mar 2011

25 memory dumps (30 Dec 2010 to 05 Mar 2011)
5 different BSOD error codes
4 different causes blamed

You may have replaced some of these drivers already:
OLDER DRIVERS PRESENT IN THE DUMP FILES
- Please update these drivers from the device manufacturer's website - or uninstall/remove them from your system. Reference links included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers:

Code:


amdxata.sys      Tue May 19 13:56:59 2009 (4A12F2EB)
PxHlpa64.sys     Tue Jun 23 19:16:35 2009 (4A416253)
bcmwl664.sys     Thu Mar 26 21:06:57 2009 (49CC26B1)
Rtlh64.sys       Mon May 04 11:35:39 2009 (49FF0B4B)
viacr64.sys      Tue Jul 14 03:52:06 2009 (4A5C3926)
igdkmd64.sys     Wed Aug 25 15:35:58 2010 (4C75709E)
CtClsFlt.sys     Mon Jun 15 01:06:41 2009 (4A35D6E1)
CHDRT64.sys      Mon Jun 15 13:47:22 2009 (4A36892A)
igdkmd64.sys     Thu May 07 13:21:53 2009 (4A0318B1)
Mpfp.sys         Thu Apr 09 14:22:13 2009 (49DE3CD5)
ipfltdrv.sys     Mon Jul 13 20:10:03 2009 (4A5BCCDB)
mfehidk.sys      Fri Jul 31 17:59:58 2009 (4A73695E)
Rt64win7.sys     Fri May 22 10:52:30 2009 (4A16BC2E)
mfeavfk.sys      Fri Jul 31 18:02:42 2009 (4A736A02)
Rt64win7.sys     Wed Jun 23 05:10:45 2010 (4C21CF95)
igdkmd64.sys     Tue Jul 21 18:32:45 2009 (4A66420D)
mfesmfk.sys      Fri Jul 31 18:05:34 2009 (4A736AAE)
pcdsrvc_x64.pkms Wed Sep 17 20:05:55 2008 (48D19B63)

If the McAfee replacement doesn't fix it, then I'd suggest running Driver Verifier according to these directions:

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:

Code:

Delete these registry keys (works in XP, Vista, Win7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel

More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users

BSOD BUGCHECK SUMMARY

Code:


Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sat Mar  5 12:51:55.235 2011 (UTC - 5:00)
System Uptime: 0 days 0:01:16.077
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  cvtres.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!KiPageFault+260
Bugcheck code 0000000A
Arguments 00000000`00000008 00000000`00000002 00000000`00000001 fffff800`0289f44b
BiosVersion = A03
BiosReleaseDate = 07/26/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron One 19A             
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sat Mar  5 12:49:47.140 2011 (UTC - 5:00)
System Uptime: 0 days 0:08:53.857
BugCheck D1, {fffff880053496c0, 2, 0, fffff88000db4c50}
Probably caused by : ataport.SYS ( ataport!IdeLogCrbActive+bc )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_ataport!IdeLogCrbActive+bc
Bugcheck code 000000D1
Arguments fffff880`053496c0 00000000`00000002 00000000`00000000 fffff880`00db4c50
BiosVersion = A03
BiosReleaseDate = 07/26/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron One 19A             
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sat Mar  5 12:39:43.539 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:35.380
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  taskhost.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!KiPageFault+260
Bugcheck code 0000000A
Arguments 00000000`000000a9 00000000`00000002 00000000`00000000 fffff800`028962b3
BiosVersion = A03
BiosReleaseDate = 07/26/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron One 19A             
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sat Mar  5 12:13:19.761 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:51.386
Probably caused by : ataport.SYS ( ataport!IdeCompleteScsiIrp+62 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0xA_ataport!IdeCompleteScsiIrp+62
Bugcheck code 0000000A
Arguments 00000000`00000008 00000000`00000002 00000000`00000000 fffff800`01c5dd19
BiosVersion = A03
BiosReleaseDate = 07/26/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron One 19A             
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sat Mar  5 12:11:42.410 2011 (UTC - 5:00)
System Uptime: 0 days 0:01:25.035
Probably caused by : ataport.SYS ( ataport!IdeCompleteScsiIrp+62 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  iexplore.exe
FAILURE_BUCKET_ID:  X64_0xA_ataport!IdeCompleteScsiIrp+62
Bugcheck code 0000000A
Arguments 00000000`00000008 00000000`00000002 00000000`00000000 fffff800`01c5bd19
BiosVersion = A03
BiosReleaseDate = 07/26/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron One 19A             
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sat Mar  5 11:26:57.150 2011 (UTC - 5:00)
System Uptime: 0 days 0:02:39.992
Probably caused by : ntkrnlmp.exe ( nt!KiCommitThreadWait+1d5 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  mscorsvw.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!KiCommitThreadWait+1d5
Bugcheck code 0000000A
Arguments 00000000`00000090 00000000`00000002 00000000`00000000 fffff800`028c2995
BiosVersion = A03
BiosReleaseDate = 07/26/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron One 19A             
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar  4 19:10:57.572 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:54.413
Probably caused by : ataport.SYS ( ataport!IdeCompleteScsiIrp+62 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  cvtres.exe
FAILURE_BUCKET_ID:  X64_0xA_ataport!IdeCompleteScsiIrp+62
Bugcheck code 0000000A
Arguments 00000000`00000008 00000000`00000002 00000000`00000000 fffff800`0289cd19
BiosVersion = A03
BiosReleaseDate = 07/26/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron One 19A             
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar  4 16:29:34.747 2011 (UTC - 5:00)
System Uptime: 0 days 0:26:58.590
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  rundll32.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!KiPageFault+260
Bugcheck code 0000000A
Arguments 00000000`00000000 00000000`00000002 00000000`00000000 fffff800`028902b3
BiosVersion = A03
BiosReleaseDate = 07/26/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron One 19A             
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar  4 15:51:10.149 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:46.990
Probably caused by : ntkrnlmp.exe ( nt!KiTryUnwaitThread+28 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  cvtres.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiTryUnwaitThread+28
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`0287dcd8 fffff880`06d51a70 00000000`00000000
BiosVersion = A03
BiosReleaseDate = 07/26/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron One 19A             
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar  4 15:07:59.604 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:32.229
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  WerFault.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSystemServiceHandler+7c
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`01cc280c fffff880`0470bd40 00000000`00000000
BiosVersion = A03
BiosReleaseDate = 07/26/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron One 19A             
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar  4 15:02:28.843 2011 (UTC - 5:00)
System Uptime: 0 days 0:03:28.685
BugCheck D1, {fffff880081dd3c0, 2, 0, fffff88000db5c50}
Probably caused by : ataport.SYS ( ataport!IdeLogCrbActive+bc )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_ataport!IdeLogCrbActive+bc
Bugcheck code 000000D1
Arguments fffff880`081dd3c0 00000000`00000002 00000000`00000000 fffff880`00db5c50
BiosVersion = A03
BiosReleaseDate = 07/26/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron One 19A             
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar  4 14:48:38.321 2011 (UTC - 5:00)
System Uptime: 0 days 0:02:33.163
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  mscorsvw.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!KiPageFault+260
Bugcheck code 0000000A
Arguments 00000000`00580003 00000000`00000002 00000000`00000000 fffff800`0289b2b3
BiosVersion = A03
BiosReleaseDate = 07/26/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron One 19A             
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Mar  4 12:35:45.255 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:37.081
Probably caused by : win32k.sys ( win32k!DEC_SHARE_REF_CNT+da )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  taskhost.exe
FAILURE_BUCKET_ID:  X64_0xA_win32k!DEC_SHARE_REF_CNT+da
Bugcheck code 0000000A
Arguments 00000000`0101023c 00000000`00000002 00000000`00000000 fffff800`028a12b3
BiosVersion = A03
BiosReleaseDate = 07/26/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron One 19A             
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Mar  4 12:34:13.078 2011 (UTC - 5:00)
System Uptime: 0 days 0:02:51.594
Probably caused by : ataport.SYS ( ataport!IdeCompleteScsiIrp+62 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  Mcshield.exe
FAILURE_BUCKET_ID:  X64_0xA_ataport!IdeCompleteScsiIrp+62
Bugcheck code 0000000A
Arguments 00000000`00000008 00000000`00000002 00000000`00000000 fffff800`028a4d29
BiosVersion = A03
BiosReleaseDate = 07/26/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron One 19A             
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Mar  4 11:32:36.467 2011 (UTC - 5:00)
System Uptime: 0 days 0:09:42.308
BugCheck F7, {fffff88009301460, 1ce1c1487117, ffffe31e3eb78ee8, 0}
Probably caused by : ntkrnlmp.exe ( nt!_report_gsfailure+25 )
DEFAULT_BUCKET_ID:  GS_FALSE_POSITIVE_MISSING_GSFRAME
BUGCHECK_STR:  0xF7
PROCESS_NAME:  taskhost.exe
FAILURE_BUCKET_ID:  X64_0xF7_MISSING_GSFRAME_nt!_report_gsfailure+25
Bugcheck code 000000F7
Arguments fffff880`09301460 00001ce1`c1487117 ffffe31e`3eb78ee8 00000000`00000000
BiosVersion = A03
BiosReleaseDate = 07/26/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron One 19A             
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Mar  4 11:22:00.390 2011 (UTC - 5:00)
System Uptime: 0 days 0:01:55.107
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  cvtres.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSystemServiceHandler+7c
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`028ef448 fffff880`06bb7ad0 00000000`00000000
BiosVersion = A03
BiosReleaseDate = 07/26/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron One 19A             
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Mar  4 08:23:06.576 2011 (UTC - 5:00)
System Uptime: 0 days 0:01:09.201
Probably caused by : ataport.SYS ( ataport!IdeCompleteScsiIrp+62 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_ataport!IdeCompleteScsiIrp+62
Bugcheck code 0000000A
Arguments 00000000`00000008 00000000`00000002 00000000`00000000 fffff800`01c4dd29
BiosVersion = A03
BiosReleaseDate = 07/26/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron One 19A             
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Feb  4 14:43:35.444 2011 (UTC - 5:00)
System Uptime: 0 days 0:02:56.285
Probably caused by : ntkrnlmp.exe ( nt!KiCommitThreadWait+1d5 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  mscorsvw.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!KiCommitThreadWait+1d5
Bugcheck code 0000000A
Arguments 00000000`00000090 00000000`00000002 00000000`00000000 fffff800`028dd995
BiosVersion = A03
BiosReleaseDate = 07/26/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron One 19A             
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Feb  4 14:40:12.273 2011 (UTC - 5:00)
System Uptime: 0 days 0:02:28.115
BugCheck D1, {fffff880078863c0, 2, 0, fffff88000e01c50}
Probably caused by : ataport.SYS ( ataport!IdeLogCrbActive+bc )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0xD1_ataport!IdeLogCrbActive+bc
Bugcheck code 000000D1
Arguments fffff880`078863c0 00000000`00000002 00000000`00000000 fffff880`00e01c50
BiosVersion = A03
BiosReleaseDate = 07/26/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron One 19A             
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Feb  3 15:40:08.253 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:38.095
Probably caused by : ataport.SYS ( ataport!IdeCompleteScsiIrp+62 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_ataport!IdeCompleteScsiIrp+62
Bugcheck code 0000000A
Arguments 00000000`00000008 00000000`00000002 00000000`00000000 fffff800`02852d29
BiosVersion = A03
BiosReleaseDate = 07/26/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron One 19A             
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Jan 23 14:09:34.619 2011 (UTC - 5:00)
System Uptime: 0 days 0:06:34.461
Probably caused by : win32k.sys ( win32k!GreAcquireSemaphore+1c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  pcdrsysinfosof
FAILURE_BUCKET_ID:  X64_0xA_win32k!GreAcquireSemaphore+1c
Bugcheck code 0000000A
Arguments 00000000`00000000 00000000`00000002 00000000`00000000 fffff800`028f72b3
BiosVersion = A03
BiosReleaseDate = 07/26/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron One 19A             
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Jan 23 14:00:10.414 2011 (UTC - 5:00)
System Uptime: 0 days 0:01:08.255
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  dllhost.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSystemServiceHandler+7c
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`028c880c fffff880`0713cd40 00000000`00000000
BiosVersion = A03
BiosReleaseDate = 07/26/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron One 19A             
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Jan 23 12:13:16.447 2011 (UTC - 5:00)
System Uptime: 0 days 0:01:44.289
*** WARNING: Unable to verify timestamp for mfehidk.sys
*** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
Probably caused by : Ntfs.sys ( Ntfs!NtfsQueryNameInfo+7 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  csc.exe
BUGCHECK_STR:  0x24
FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsQueryNameInfo+7
Bugcheck code 00000024
Arguments 00000000`001904fb fffff880`0632ba28 fffff880`0632b290 fffff800`028d6cd8
BiosVersion = A03
BiosReleaseDate = 07/26/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron One 19A             
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Dec 30 08:33:13.992 2010 (UTC - 5:00)
System Uptime: 0 days 0:00:45.709
Probably caused by : ataport.SYS ( ataport!IdeCompleteScsiIrp+62 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_ataport!IdeCompleteScsiIrp+62
Bugcheck code 0000000A
Arguments 00000000`00000008 00000000`00000002 00000000`00000000 fffff800`028acd29
BiosVersion = A03
BiosReleaseDate = 07/26/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron One 19A             
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Dec 30 08:31:59.086 2010 (UTC - 5:00)
System Uptime: 0 days 0:00:34.928
Probably caused by : ataport.SYS ( ataport!IdeCompleteScsiIrp+62 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_ataport!IdeCompleteScsiIrp+62
Bugcheck code 0000000A
Arguments 00000000`00000008 00000000`00000002 00000000`00000000 fffff800`0286ad29
BiosVersion = A03
BiosReleaseDate = 07/26/2009
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron One 19A             
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Dirty · 06 Mar 2011

Good Evening,
Thanks for your reply. I ran the TDSSKiller app from Kapersky and it found a rootkit. I removed it and everything seems to be in working order. I ran the program about 10 pm last night. it has been operational since then. I was able to run more scans and remove any reaming viruses hanging out in the registry. I was able to update all drivers, apply all security updates from Microsft and install SP1.

However shortly after the inverter blew out on this nightmare

.

But i hooked it up to an external via HDMI and confirmed that all is still well.

Thanks to all who looked for your professionalism and suggestions.

-Dirty