Nirsoft BlueScreenView doesn't identify cause of BSOD's

ojon838 · 06 Aug 2012

All:
Seems I get a BSOD situation every year or so. I do try alot of different software. But it's supposed to be safe. One piece of software I use is Nirsoft BlueScreenView. This software is supposed to invoke itself whenever you get a BlueScreen and give you information about what caused it. In the past it worked very well. However, now it doesn't seem to work. Anyway I've started to get BSOD's, not on a regular basis, but regular enough that it's starting to bother me. And the BlueScreenView doesn't seem to catch the causes. Can someone look at my info and please tell me what the problem is? Any help is appreciated.

**Capt.Jack Sparrow** · 07 Aug 2012

Hello there!

You Bugcheck is 0x124 mostly referring to hardware in this case it's pointing it CPU. I think it may be L2 cache error (GCACHEL2_ERR_ERR) try to reset the BIOS to factory defaults. You may have the Turbo function by Intel which tends to overclock RAM, GPU and CPU. If you're overclocking please stop and revert it back to stock settings.

Refer this article Stop 0x124 - what it means and what to try

Here is the WHEA_ERROR_RECORD structure

Code:

3: kd> !errrec fffffa800edb5028
===============================================================================
Common Platform Error Record @ fffffa800edb5028
-------------------------------------------------------------------------------
Record Id     : 01cd73a91532e282
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 8/6/2012 13:23:47
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa800edb50a8
Section       @ fffffa800edb5180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Generic
Flags         : 0x00
Level         : 2
CPU Version   : 0x00000000000206a7
Processor ID  : 0x0000000000000006

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa800edb50f0
Section       @ fffffa800edb5240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000006
CPU Id        : a7 06 02 00 00 08 10 06 - bf e3 9a 1f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa800edb5240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa800edb5138
Section       @ fffffa800edb52c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : GCACHEL2_ERR_ERR (Proc 3 Bank 8)
  Status      : 0xbe2000000005110a
  Address     : 0x00000002aca47140
  Misc.       : 0x000000d082038086

BSOD BUGCHECK SUMMARY

Code:


Loading Dump File [C:\Documents and Settings\Shyam\_jcgriff2_\dbug\__Kernel__\080612-7971-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Mon Aug  6 18:53:47.997 2012 (GMT+5)
System Uptime: 0 days 5:26:38.199
BugCheck 124, {0, fffffa800edb5028, be200000, 5110a}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : hardware
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`0edb5028 00000000`be200000 00000000`0005110a
BiosVersion = 1503
BiosReleaseDate = 03/11/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
MaxSpeed:     3400
CurrentSpeed: 3400
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

ojon838 · 11 Aug 2012

Thanks, Capt Jack, I'll give this a try...