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Windows 7: BSOD bugcode_usb_driver

08 Mar 2011   #1
sam1734

Microsoft® Windows Vista™ Home Premium
 
 
BSOD bugcode_usb_driver

Hi
I have had this a few times on my computer. Please could you help?
OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6002 Service Pack 2 Build 6002
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name HOMEPC
System Manufacturer HP-Pavilion
System Model KE615AA-ABU s3322.uk
System Type X86-based PC
Processor Intel(R) Pentium(R) Dual CPU E2140 @ 1.60GHz, 1600 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Phoenix Technologies, LTD 5.09, 20/11/2007
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "6.0.6002.18005"
User Name HomePC\Sam & Wayne
Time Zone GMT Standard Time
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 2.00 GB
Available Physical Memory 798 MB
Total Virtual Memory 4.23 GB
Available Virtual Memory 2.85 GB
Page File Space 2.29 GB
Page File C:\pagefile.sys

OS never been unstalled computer brought april 2008
I have followed the BSOD instructions but wheni come to do the perfmon / report it generates and then come up with an error so cannot do that part and i have tried 4 times.

Sorry if i have missed any information out i have tried to be as throught as i can I have never posted on a website like this before so any help would be much appreciated as i dont want my computer to die as my laptop did several years ago.

Thanks again in advance
Sam
-x-


My System SpecsSystem Spec
.
08 Mar 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by sam1734 View Post
Hi
I have had this a few times on my computer. Please could you help?
OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6002 Service Pack 2 Build 6002
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name HOMEPC
System Manufacturer HP-Pavilion
System Model KE615AA-ABU s3322.uk
System Type X86-based PC
Processor Intel(R) Pentium(R) Dual CPU E2140 @ 1.60GHz, 1600 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Phoenix Technologies, LTD 5.09, 20/11/2007
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "6.0.6002.18005"
User Name HomePC\Sam & Wayne
Time Zone GMT Standard Time
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 2.00 GB
Available Physical Memory 798 MB
Total Virtual Memory 4.23 GB
Available Virtual Memory 2.85 GB
Page File Space 2.29 GB
Page File C:\pagefile.sys

OS never been unstalled computer brought april 2008
I have followed the BSOD instructions but wheni come to do the perfmon / report it generates and then come up with an error so cannot do that part and i have tried 4 times.

Sorry if i have missed any information out i have tried to be as throught as i can I have never posted on a website like this before so any help would be much appreciated as i dont want my computer to die as my laptop did several years ago.

Thanks again in advance
Sam
-x-
There are several problems

First Norton/Symantec. Remove and replace with microsoft security essentials.

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

http://www.microsoft.com/security_essentials/



Second, RapportMgmtServ. A known cause if BSOD's I would remove it.


Third, usbehci.sys. The host controller is using a physical memory address that was not allocated by the USBport driver.

I would run a system file check to verify and repair OS files.

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

read here for more information SFC /SCANNOW Command - System File Checker

Let us know the results from the report at the end.
My System SpecsSystem Spec
08 Mar 2011   #3
sam1734

Microsoft® Windows Vista™ Home Premium
 
 

wow! thanks for the quick reply i will do what you suggested straight away
thank you

-x-x-
My System SpecsSystem Spec
.

08 Mar 2011   #4
sam1734

Microsoft® Windows Vista™ Home Premium
 
 

Hi ZigZag3143
What do i have to do in relation to the below:

Third, usbehci.sys. The host controller is using a physical memory address that was not allocated by the USBport driver.

Thanks
Sam
-x-
My System SpecsSystem Spec
08 Mar 2011   #5
sam1734

Microsoft® Windows Vista™ Home Premium
 
 
sfc/scannow report

Windows Resource Protection did not find any integrity violations.

Does this now mean that the problem is resolved?

Also now that I have removed what Anti virus and security would you recommend or is the windows one that i have replaced norton with sufficient.

Thanks
Sam
-x-
My System SpecsSystem Spec
12 Mar 2011   #6
sam1734

Microsoft® Windows Vista™ Home Premium
 
 

I have also done a mem86 test with all passes no problems found and i still keep having the BSOD I have had them three times today and the computer restarts its self please help!!!!

Thank you

xxxxx
My System SpecsSystem Spec
12 Mar 2011   #7
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

Microsoft Security Essentials is a very good AV - doesn't cause BSOD that much.
http://www.microsoft.com/security_essentials/
My System SpecsSystem Spec
Reply

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