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Windows 7: Multiple issues and system crashing

12 Mar 2011   #11
mallen

Windows 7 Pro 64bit
 
 

Ok here it is UppIT - Free File Sharing - MEMORY.zip

If this helps , every time I run Ad-Aware program it gets about 15 minutes into the scan and gives the blue screen about the bad kernel and closes.


My System SpecsSystem Spec
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12 Mar 2011   #12
mallen

Windows 7 Pro 64bit
 
 

My System SpecsSystem Spec
12 Mar 2011   #13
Jonathan_King

Windows 7 Professional x64
 
 

Ad-aware was directly blamed as the probable cause of that BSOD; please remove it completely.

Other things to do:

Remove Symantec according to these removal instructions: Norton Product Support | Installation and Uninstall

Replace it with MSE: http://www.microsoft.com/security_essentials

Install Service Pack 1: Learn how to install Windows 7 Service Pack 1 (SP1)

Graphics drivers are one thing that are especially prone to causing problems if they have compatibility issues. I see you are using 2006 nVidia drivers, which is a recipe for problems in Windows 7. Install these updated ones: NVIDIA DRIVERS 266.58 WHQL
Code:
nvlddmkm.sys            Tue Oct 10 01:44:34 2006 (452B3342)
If that doesn't do the trick for you, turn on Driver Verifier again, and upload a new jcgriff2 report.

For now, you can turn off Driver Verifier.

...Summary of the dumps:
Code:

Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Sat Mar 12 09:28:46.783 2011 (UTC - 5:00)
System Uptime: 0 days 0:15:17.736
*** WARNING: Unable to verify timestamp for KernExplorer.sys
*** ERROR: Module load completed but symbols could not be loaded for KernExplorer.sys
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0x93
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x93_VRF_KernExplorer+693
SystemProductName =  
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
.

13 Mar 2011   #14
mallen

Windows 7 Pro 64bit
 
 

Since I was having issues with mt graphics card I replaced it yesterday to see if this would fix it. Installed the latest Driver. Installed the New Windows 7 Service pack. Removed Ad-aware and Spy-Bot software. Still crashing. Here is the new reports.
My System SpecsSystem Spec
13 Mar 2011   #15
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

There is no MiniDump files.
Navigate to C:\Windows and find the MEMORY.DMP file. Upload it on a third-party uploader site (since the file size is huge) - I prefer MediaFire/Uppit. These two uploader sites do not have to wait for unregistered users.
My System SpecsSystem Spec
14 Mar 2011   #16
mallen

Windows 7 Pro 64bit
 
 

I can't find the dump file this time. I had one before that I uploaded. Is it in a folder? Maybe I needto to run the driver verifier again. I am not getting any blue screen. Just frozen up. I ranthe command sfc/scannow and it didn't find anything. System freezes up often when using Windows Media Center.
My System SpecsSystem Spec
14 Mar 2011   #17
Jonathan_King

Windows 7 Professional x64
 
 

Dean - no full dump file exists; see the !_kernel_dump_list.txt file.

I see the last crash that was recorded was not a true BSOD, but rather a Kernel Power 41 event:
Code:
Event[97]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2011-03-13T10:17:27.859
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Mark-PC
  Description: 
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
I suspect we are looking at a hardware issue here, but first, I notice the BIOS is 5 years old:
Code:
BIOS Version/Date    Phoenix Technologies, LTD 6.00 PG, 8/11/2005
I couldn't find the BIOS for your board, what is the model of your computer? If you can find an updated BIOS, please flash it.

Onto the hardware tests...

What is the make/model of your PSU?

Run the three Prime95 tests: https://www.sevenforums.com/tutorials...t-prime95.html

Run Memtest86: RAM - Test with Memtest86+
My System SpecsSystem Spec
14 Mar 2011   #18
mallen

Windows 7 Pro 64bit
 
 

Seems Lavasoft's Ad-Aware is causing the issue. I had no crashes/freezes tonight. Then I reinstalled Ad-Aware and turned on the driver verifier. Crash. I wish I could still use it but its conflicting with something on my system.

AMD Athlon 64 3800 2.41 ghz
3 GB ram
NVIDIA GeForce GT220 Graphics card 1024 MB DDR2
DFI motherboard nF4-DAGF
My System SpecsSystem Spec
14 Mar 2011   #19
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

Uninstall Lavasoft Ad-Aware and see what happens.
My System SpecsSystem Spec
14 Mar 2011   #20
mallen

Windows 7 Pro 64bit
 
 

I removed it and it was running fine. Then after I reinstalled it, the system crashed shortly after. But I would like to know why its causing the conflict because I like the program. Removing programs until the computer runs is not the solution I am after.
My System SpecsSystem Spec
Reply

 Multiple issues and system crashing




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