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Windows 7: Multiple issues and system crashing

08 Mar 2011   #1
mallen

Windows 7 Pro 64bit
 
 
Multiple issues and system crashing

My computer has been crashing lately and its happening regulalrly. I will try my best to explain and also list what I am running. If there are any things I can research or check let me know.

First it used to shut down during the night while I would stream a online radio show. Found out that it was scheduled to defrag at night and turned that off. Problem remained. Then it would have problems booting up. It couldn't find the drives. I unpluged the drives, reinstalled memory and that seemed to go away. I removed the program Adware, seemed to update its self on boot upand that cuased issues.

Then the screen with freeze using a browser or if I am running a couple programs at once. Will not allow you to "Ctrl +Alt+Delete". Have to reboot.

I got a blue screen a few days ago but just one time.

I booted up and my clock was wrong. Thought the battery was bad and that has gone away and seems to be ok. A couple times when I powered down the keyboard stayed lit and I could hear the processor or a fan still running.

The remaining issue is it freezes. Either working with the browser or if I have programs running. I have scanned the system for all spyware and adware. Ran C-Cleaner. Ran Norton.

I'm using Windows 7 Professional
Firefox and IE
AMD Athlon 64 3800+ 2.41 GHZ
Two internal drives
NVIDA GeForce FX5200


My System SpecsSystem Spec
.
08 Mar 2011   #2
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

My System SpecsSystem Spec
09 Mar 2011   #3
mallen

Windows 7 Pro 64bit
 
 
Crashing

Original post was here.

Attached are the files Dump files and health report.

- x86 (32-bit)
- the original installed OS
- Full retail version


- What is the age of system (hardware)? 3 years
- What is the age of OS installation past year
My System SpecsSystem Spec
.

09 Mar 2011   #4
mallen

Windows 7 Pro 64bit
 
 

My System SpecsSystem Spec
10 Mar 2011   #5
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

There is no DMP files and please do not create two similar threads (w/ similar problem). Edit the first post in the other thread with the MiniDumps..
My System SpecsSystem Spec
10 Mar 2011   #6
Jonathan_King

Windows 7 Professional x64
 
 

Dean: no minidumps exist on the hard drive. Kernel Memory Dump is selected, as we can see from the jcgriff2 report. See the PM I sent you last week.

Records show that the dumps did exist at one point:
Code:
Event[257]:
  Log Name: Application
  Source: Windows Error Reporting
  Date: 2011-03-06T13:11:20.000
  Event ID: 1001
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Mark-PC
  Description: 
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\030611-62390-01.dmp

Event[1339]:
  Log Name: Application
  Source: Windows Error Reporting
  Date: 2011-02-24T21:03:37.000
  Event ID: 1001
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Mark-PC
  Description: 
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\022411-41312-01.dmp
It must be the dumps were deleted somehow; please disable any cleaning programs you may be using.

However, since the primary problem is not BSODs, we may not get far there. I am seeing the unexpected reboots in the Event Logs, yet no clues as to why it's crashing. From experience, we know that these unexplained reboots are usually caused by hardware, so let's start there.

Run all three Prime95 tests: https://www.sevenforums.com/tutorials...t-prime95.html

Also, run Memtest86 overnight: RAM - Test with Memtest86+

For the hard drive, I recommend SeaTools.

Finally, run driver verifier: Driver Verifier - Enable and Disable

That will test for software issues, causing a BSOD if it finds them. If you get any BSODs, please upload another jcgriff2 report.
My System SpecsSystem Spec
11 Mar 2011   #7
mallen

Windows 7 Pro 64bit
 
 

I ran driver verifier. After a short time I got a blue screen it said something about a Kernel then shut down. When it booted up it showed this error in a window.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 93
BCP1: 00002684
BCP2: 86801C10
BCP3: C8A58D08
BCP4: 00000001
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\031111-74468-01.dmp
C:\Users\...\AppData\Local\Temp\WER-124953-0.sysdata.xml
My System SpecsSystem Spec
11 Mar 2011   #8
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

Quote   Quote: Originally Posted by Jonathan_King View Post
Dean: no minidumps exist on the hard drive. Kernel Memory Dump is selected, as we can see from the jcgriff2 report. See the PM I sent you last week.

Records show that the dumps did exist at one point:
Code:
Event[257]:
  Log Name: Application
  Source: Windows Error Reporting
  Date: 2011-03-06T13:11:20.000
  Event ID: 1001
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Mark-PC
  Description: 
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\030611-62390-01.dmp

Event[1339]:
  Log Name: Application
  Source: Windows Error Reporting
  Date: 2011-02-24T21:03:37.000
  Event ID: 1001
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Mark-PC
  Description: 
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\022411-41312-01.dmp
It must be the dumps were deleted somehow; please disable any cleaning programs you may be using.

However, since the primary problem is not BSODs, we may not get far there. I am seeing the unexpected reboots in the Event Logs, yet no clues as to why it's crashing. From experience, we know that these unexplained reboots are usually caused by hardware, so let's start there.

Run all three Prime95 tests: https://www.sevenforums.com/tutorials...t-prime95.html

Also, run Memtest86 overnight: RAM - Test with Memtest86+

For the hard drive, I recommend SeaTools.

Finally, run driver verifier: Driver Verifier - Enable and Disable

That will test for software issues, causing a BSOD if it finds them. If you get any BSODs, please upload another jcgriff2 report.
+1
Ah! Forget about that - thanks for the heads up.

The kernel dump is in C:\Windows. Look for MEMORY.DMP and zip it up in a .zip or .rar archive file. Then upload it using the paper-clip icon.
My System SpecsSystem Spec
12 Mar 2011   #9
mallen

Windows 7 Pro 64bit
 
 

There is a limit of 8MB for zip file. The MEMORY.DMP file is 103 MB.
My System SpecsSystem Spec
12 Mar 2011   #10
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

Upload it in a third-party uploader site (e.g: MediaFire, Uppit).
My System SpecsSystem Spec
Reply

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