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Windows 7: Computer freezes, hard reboot

09 Mar 2011   #1
areel

Windows 7 Ultimate x64 Service Pack 1
 
 
Computer freezes, hard reboot

Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1044

Extra information about the problem
BCCode: 117
BCP1: FFFFFA8006DED4E0
BCP2: FFFFF880043783BC
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
.........

x64 Windows Ultimate 7 Service Pack 1 retail
Hardware is maximum 2 weeks old.
Tried with windows 7 32 and 64 and xp. Crashes in most.

Comes whenever i use computer "random" and more when i play battlefield bad company 2,,


My System SpecsSystem Spec
.
09 Mar 2011   #2
ickymay

win7 ultimate / virtual box
 
 

both .dmp files blame atikmpag.sys described as a VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.

your ATI driver for your 6800 series card is not the most recent so you need to update it from the AMD ATI website ?
Quote:
atikmpag.sys atikmpag.sys+6f94 fffff880`0415d000 fffff880`041a8000 0x0004b000 0x4ca29309 29/09/2010 01:14:49
let us know how that goes ?
My System SpecsSystem Spec
09 Mar 2011   #3
areel

Windows 7 Ultimate x64 Service Pack 1
 
 

Ive tried using the latest 11.2 catalyst drivers from ati.com among the olders there.
And the drivers from the graphicscard driver-cd. i get same error.

It usually starts out fine with newly installed drivers, but when it freezes for the first time it gets more freezes...
My System SpecsSystem Spec
.

09 Mar 2011   #4
areel

Windows 7 Ultimate x64 Service Pack 1
 
 

Faulty card? Could i run som tests on the graphic card?
powercolor radeon hd 6850..
My System SpecsSystem Spec
09 Mar 2011   #5
ickymay

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by areel View Post
Faulty card? Could i run som tests on the graphic card?
powercolor radeon hd 6850..
I would advise monitoring your temperatures and running a game or prime95 to stress your system

the fact it has happened on three different O/S definitely suggest a problem with your card
My System SpecsSystem Spec
09 Mar 2011   #6
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

- Boot into Safe Mode with Networking
- Uninstall the Display Drivers including Catalyst Control Center
- Use Driver Sweeper to sweep the traces of the driver Guru3D - Driver Sweeper
- Install the latest version ATI Radeon
- Reboot into Normal Mode
My System SpecsSystem Spec
10 Mar 2011   #7
areel

Windows 7 Ultimate x64 Service Pack 1
 
 

I looked at temperature when playing bad company 2, it goes to 64-65 celsius. and the fan is running at 65%, so i dont believe its a heating problem..

Allready did that a zillion times DeanP, it doesnt seem to work..

im gonna try returning the card / and/or have someone professional to look at it.

I will come back with my soloution, if i find any ^^ (RMA or highly qualified computer repairing pro's)

thanks for all help so far, highly apreciated
My System SpecsSystem Spec
12 Mar 2011   #8
areel

Windows 7 Ultimate x64 Service Pack 1
 
 

Hi again guys...
i tried my tul powercolor hd radeon 6850 in my friends computer and the same problem occur there, so im guessing a faulty card. Ill get back when i have the new card

Thanks for the help so far
My System SpecsSystem Spec
Reply

 Computer freezes, hard reboot




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