Problem Event Name: Bluescreen


  1. Posts : 6
    Windows 7 64 bit
       #1

    Problem Event Name: Bluescreen


    I recently got a windows update, and afterwards I keep on getting this error. Sometimes my computer just keeps on restarting itself, and every third time or so I'll be able to get online. I uploaded the dmp files, I think that's all you need?
      My Computer


  2. Posts : 2,566
    Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
       #2

    Can I please have your model number & brand and/or system specs?
      My Computer


  3. Posts : 6
    Windows 7 64 bit
    Thread Starter
       #3

    Hmmmmm it's a Gateway laptop - NV53
    64bit Home Premium
    AMD Athlan II Dual-Core M300 2.00 GHz
    4.00 (3.75GB) RAM
    Sorry, anything else?
      My Computer


  4. Posts : 507
    Windows 7 Ultimate x64 SP1
       #4

    Hi,
    I would suggest you to uninstall McAfee and ThreatFire (PC Tools) then replace them with MSE.
    Then we'll see if the problem persist.
    http://www.microsoft.com/security_essentials/

    Also install / update Windows SP1.

    Code:
    Windows 7 Kernel Version 7600 MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
    Machine Name:
    Kernel base = 0xfffff800`0325e000 PsLoadedModuleList = 0xfffff800`0349be50
    Debug session time: Thu Mar 10 18:05:03.665 2011 (GMT-8)
    System Uptime: 0 days 0:02:51.615
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .................................................
    Loading User Symbols
    Loading unloaded module list
    ....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck F4, {3, fffffa800567e440, fffffa800567e720, fffff800035d72d0}
    
    Probably caused by : csrss.exe
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    CRITICAL_OBJECT_TERMINATION (f4)
    A process or thread crucial to system operation has unexpectedly exited or been
    terminated.
    Several processes and threads are necessary for the operation of the
    system; when they are terminated (for any reason), the system can no
    longer function.
    Arguments:
    Arg1: 0000000000000003, Process
    Arg2: fffffa800567e440, Terminating object
    Arg3: fffffa800567e720, Process image file name
    Arg4: fffff800035d72d0, Explanatory message (ascii)
    
    Debugging Details:
    ------------------
    
    
    PROCESS_OBJECT: fffffa800567e440
    
    IMAGE_NAME:  csrss.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    MODULE_NAME: csrss
    
    FAULTING_MODULE: 0000000000000000 
    
    PROCESS_NAME:  csrss.exe
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
    
    BUGCHECK_STR:  0xF4_IOERR
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`07fe4b08 fffff800`0365af62 : 00000000`000000f4 00000000`00000003 fffffa80`0567e440 fffffa80`0567e720 : nt!KeBugCheckEx
    fffff880`07fe4b10 fffff800`03602a23 : ffffffff`ffffffff fffffa80`0542a570 fffffa80`0567e440 fffffa80`0567e440 : nt!PspCatchCriticalBreak+0x92
    fffff880`07fe4b50 fffff800`0358a90c : ffffffff`ffffffff 00000000`00000001 fffffa80`0567e440 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x17666
    fffff880`07fe4ba0 fffff800`032cd993 : fffffa80`0567e440 fffff880`c0000006 00000000`00b5fac0 fffffa80`0542a570 : nt!NtTerminateProcess+0x20c
    fffff880`07fe4c20 00000000`7711f97a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`00b5c318 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7711f97a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe
    
    BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe
    
    Followup: MachineOwner
    ---------
      My Computer


  5. Posts : 6
    Windows 7 64 bit
    Thread Starter
       #5

    Hmmm... It's bad to get MSE with those two already installed right? As of right now I have to have those to programs installed on my computer, because their required to get internet here at college. I'll try the update and see how that works out though.
      My Computer


  6. Posts : 2,566
    Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
       #6

    Two AVs just lead to conflicts, system instability, performance drops, etc...
    I'd stick with MSE - MSE does not cause BSOD that often...
      My Computer


 

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