7 Ultimate BSOD x10

Darkhlmt · 09 Mar 2011

I have been having issues with a BSOD with my t510 almost from the day I got it. Lenovo isn't willing to do much of anything for me because they say it is a software issue. I have captured the last three BSOD's that have happened and they are attached. Any assistance with this is greatly appreciated. Please consider me green when replying.

I do have some windows knowledge. But I'm no programmer.

Thank you
Darkhlmt

yowanvista · 09 Mar 2011

https://www.sevenforums.com/crashes-d...tructions.html

The second image indicates that IDSvia64.sys, part of a Norton software from Symantec Corporation is the cause, remove or reinstall such products

Darkhlmt · 09 Mar 2011

Any ideas on the win32k.system error. I get this error most of the time. It happens any time I play or stream video. No matter if its from the net or from a DVD.

usasma · 10 Mar 2011

To figure out any more, I'd suggest providing the info that yowanvista requested.

I suspect that the Norton is also causing the win32k.sys errors - but you won't be able to tell unless you uninstall Norton (or we run further tests).

Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: KB Article Not Found
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's

Darkhlmt · 10 Mar 2011

<------ ID-10T Error Detected!

I read the reply on my phone and did not see the BSOD download link. I will post this shortly.

Darkhlmt · 10 Mar 2011

After a short fight with the computer... I have obtained the requested files.

Again, I really do appreciate any and all assistance provided.

Thank you!!

usasma · 11 Mar 2011

It looks like Norton is responsible in several of the BSOD's. Have you uninstalled it yet?

Also, there's a pile of older drivers that need updating:
OLDER DRIVERS PRESENT IN THE DUMP FILES
- Please update these drivers from the device manufacturer's website - or uninstall/remove them from your system. Reference links included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers:

Code:


vmbus.sys               Sat Nov 20 04:57:29 2010 (4CE79B89)
winhv.sys               Sat Nov 20 04:20:02 2010 (4CE792C2)
SYMNETS.SYS             Tue Nov 30 18:24:40 2010 (4CF587B8)
Ironx64.SYS             Fri Nov 12 18:06:50 2010 (4CDDC88A)
iaStor.sys              Fri Jan 15 15:21:57 2010 (4B50CE65)
amdxata.sys             Fri Mar 19 12:18:18 2010 (4BA3A3CA)
SYMDS64.SYS             Fri Oct 15 13:53:54 2010 (4CB89532)
SYMEVENT64x86.SYS       Fri Jul 30 19:05:59 2010 (4C535AD7)
SYMEFA64.SYS            Mon Nov 15 16:56:23 2010 (4CE1AC87)
Tvti2c.sys              Thu Sep 24 07:56:38 2009 (4ABB5E76)
DzHDD64.sys             Thu Oct 14 20:32:33 2010 (4CB7A121)
SRTSPX64.SYS            Fri Nov 19 19:18:10 2010 (4CE713C2)
ApsHM64.sys             Sun Jun 13 22:32:19 2010 (4C1594B3)
Apsx64.sys              Sun Jun 13 22:40:09 2010 (4C159689)
mdmxsdk.sys             Mon Jun 19 17:27:26 2006 (449716BE)
dump_iaStor.sys         Fri Jan 15 15:21:57 2010 (4B50CE65)
smihlp.sys              Fri Mar 13 08:47:32 2009 (49BA55E4)
TurboB.sys              Tue Sep 29 20:25:28 2009 (4AC2A578)
bpenum.sys              Tue Sep 15 15:44:56 2009 (4AAFEEB8)
CHDRT64.sys             Thu Aug 26 04:45:24 2010 (4C7629A4)
IDSvia64.sys            Fri Nov 05 17:13:11 2010 (4CD47367)
eeCtrl64.sys            Fri May 21 17:44:45 2010 (4BF6FECD)
EraserUtilRebootDrv.sys Fri May 21 17:44:45 2010 (4BF6FECD)
smiifx64.sys            Tue Sep 07 00:38:27 2010 (4C85C1C3)
Tppwr64v.sys            Thu Nov 18 22:36:29 2010 (4CE5F0BD)
BHDrvx64.sys            Wed Feb 23 17:42:55 2011 (4D658D6F)
psadd.sys               Wed Jul 01 22:17:26 2009 (4A4C18B6)
Impcd.sys               Fri Feb 26 18:32:11 2010 (4B8859FB)
igdkmd64.sys            Mon Nov 29 00:23:11 2010 (4CF338BF)
e1k62x64.sys            Thu Dec 10 12:37:53 2009 (4B2131F1)
HECIx64.sys             Thu Sep 17 15:54:16 2009 (4AB293E8)
SynTP.sys               Thu Dec 03 20:00:16 2009 (4B185F20)
tpm.sys                 Mon Jul 13 19:21:48 2009 (4A5BC18C)
ibmpmdrv.sys            Fri Nov 12 04:41:49 2010 (4CDD0BDD)
GEARAspiWDM.sys         Mon May 18 08:17:04 2009 (4A1151C0)
NETw5s64.sys            Tue Sep 15 15:40:39 2009 (4AAFEDB7)
rimspe64.sys            Mon Oct 26 01:52:27 2009 (4AE5391B)
bpusb.sys               Tue Sep 15 15:44:59 2009 (4AAFEEBB)
CAX_DPV.sys             Tue Jun 30 16:05:11 2009 (4A4A6FF7)
CAX_CNXT.sys            Tue Jun 30 15:59:52 2009 (4A4A6EB8)
CAXHWAZL.sys            Tue Jun 30 16:01:14 2009 (4A4A6F0A)
IntcDAud.sys            Fri Oct 15 04:28:17 2010 (4CB810A1)
bpmp.sys                Tue Sep 15 15:45:06 2009 (4AAFEEC2)
XAudio64.sys            Wed Apr 29 14:21:07 2009 (49F89A93)
SRTSP64.SYS             Fri Nov 19 19:17:58 2010 (4CE713B6)
ENG64.SYS               Mon Dec 13 20:47:30 2010 (4D06CCB2)
EX64.SYS                Mon Dec 13 20:55:48 2010 (4D06CEA4)
pcdsrvc_x64.pkms        Sun May 02 23:01:16 2010 (4BDE3C7C)
Apsx64.sys              Thu Oct 08 22:22:36 2009 (4ACE9E6C)
amdxata.sys             Tue May 19 13:56:59 2009 (4A12F2EB)
SYMDS64.SYS             Mon Aug 17 19:35:30 2009 (4A89E942)
SYMEFA64.SYS            Wed Apr 21 17:47:39 2010 (4BCF727B)
DzHDD64.sys             Tue Nov 10 08:47:48 2009 (4AF96F04)
ApsHM64.sys             Thu Oct 08 22:18:01 2009 (4ACE9D59)
Tppwr64v.sys            Wed Oct 18 04:40:21 2006 (4535E875)
Ironx64.SYS             Tue Apr 27 20:48:23 2010 (4BD785D7)
SRTSPX64.SYS            Wed Feb 24 18:59:48 2010 (4B85BD74)
smiifx64.sys            Mon May 12 05:01:13 2008 (48280759)
SYMTDIV.SYS             Tue May 04 00:38:27 2010 (4BDFA4C3)
SYMEVENT64x86.SYS       Thu Aug 13 18:28:21 2009 (4A849385)
ccHPx64.sys             Fri Feb 05 16:05:45 2010 (4B6C8829)
ibmpmdrv.sys            Tue Nov 17 22:13:20 2009 (4B036650)
CHDRT64.sys             Fri Jan 22 23:58:04 2010 (4B5A81DC)
5U877.sys               Mon Oct 26 19:54:39 2009 (4AE636BF)
SRTSP64.SYS             Wed Feb 24 18:59:29 2010 (4B85BD61)
BHDrvx64.sys            Mon Nov 15 18:11:35 2010 (4CE1BE27)

BSOD BUGCHECK SUMMARY

Code:


Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Wed Mar  9 09:46:06.717 2011 (UTC - 5:00)
System Uptime: 0 days 22:13:47.028
Probably caused by : win32k.sys ( win32k!TimersProc+73 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k!TimersProc+73
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff960`00192fdf fffff880`02efb0c0 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Sun Mar  6 17:49:17.469 2011 (UTC - 5:00)
System Uptime: 3 days 21:26:44.045
BugCheck D1, {c800000016, 2, 0, fffff880084570f5}
*** WARNING: Unable to verify timestamp for IDSvia64.sys
*** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
Probably caused by : IDSvia64.sys ( IDSvia64+570f5 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_IDSvia64+570f5
Bugcheck code 000000D1
Arguments 000000c8`00000016 00000000`00000002 00000000`00000000 fffff880`084570f5
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Tue Mar  1 09:01:35.390 2011 (UTC - 5:00)
System Uptime: 0 days 21:48:21.577
Probably caused by : win32k.sys ( win32k+46589 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  iTunes.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k+46589
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff960`00116589 fffff880`095f2e60 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Mon Feb 28 11:12:43.938 2011 (UTC - 5:00)
System Uptime: 0 days 1:09:12.030
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+21b46 )
BUGCHECK_STR:  0x1a_5003
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  iTunes.exe
FAILURE_BUCKET_ID:  X64_0x1a_5003_nt!_??_::FNODOBFM::_string_+21b46
Bugcheck code 0000001A
Arguments 00000000`00005003 fffff700`01080000 00000000`00007acb 0000912a`0000f516
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Mon Feb 21 11:17:08.652 2011 (UTC - 5:00)
System Uptime: 4 days 1:51:26.213
Probably caused by : ntkrnlmp.exe ( nt!KeQueryValuesProcess+a0 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  ccsvchst.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!KeQueryValuesProcess+a0
Bugcheck code 0000000A
Arguments 00000528`00000d20 00000000`00000002 00000000`00000000 fffff800`02c9bdaa
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Thu Feb 17 09:25:19.818 2011 (UTC - 5:00)
System Uptime: 2 days 0:36:47.503
Probably caused by : ntkrnlmp.exe ( nt!KeSetEvent+124 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!KeSetEvent+124
Bugcheck code 0000000A
Arguments 00000000`0000000e 00000000`00000002 00000000`00000001 fffff800`02cd97b4
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Tue Feb 15 08:45:34.100 2011 (UTC - 5:00)
System Uptime: 1 days 4:01:58.286
*** WARNING: Unable to verify timestamp for SYMDS64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMDS64.SYS
Probably caused by : SYMDS64.SYS ( SYMDS64+8557 )
BUGCHECK_STR:  0x1E_c0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  ccsvchst.exe
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_SYMDS64+8557
Bugcheck code 0000001E
Arguments ffffffff`c0000005 fffff880`0b62ce50 00000000`00000000 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Jan 28 19:51:32.382 2011 (UTC - 5:00)
System Uptime: 0 days 2:24:49.568
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_SEGMENT::SafeProbeAndLockPages+229 )
BUGCHECK_STR:  0x1a_5003
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  QuickTimePlaye
FAILURE_BUCKET_ID:  X64_0x1a_5003_dxgmms1!VIDMM_SEGMENT::SafeProbeAndLockPages+229
Bugcheck code 0000001A
Arguments 00000000`00005003 fffff700`01080000 00000000`000062c4 00005a69`0000c508
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Jan 28 17:26:12.395 2011 (UTC - 5:00)
System Uptime: 4 days 6:47:58.971
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_SEGMENT::SafeProbeAndLockPages+229 )
BUGCHECK_STR:  0x1a_5003
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  iTunes.exe
FAILURE_BUCKET_ID:  X64_0x1a_5003_dxgmms1!VIDMM_SEGMENT::SafeProbeAndLockPages+229
Bugcheck code 0000001A
Arguments 00000000`00005003 fffff700`01080000 00000000`00008fdf 00007c93`00011f3e
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Jan 22 09:39:03.364 2011 (UTC - 5:00)
System Uptime: 0 days 0:03:24.551
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+a56 )
BUGCHECK_STR:  0x19_3
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  ffxivgame.exe
FAILURE_BUCKET_ID:  X64_0x19_3_nt!ExDeferredFreePool+a56
Bugcheck code 00000019
Arguments 00000000`00000003 fffffa80`016a3690 fffffa80`016a3610 fffffa80`016a3690
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Darkhlmt · 11 Mar 2011

Wow, okay, I will start this process in a minute. I will post results and or issues. Norton hasn't been uninstalled yet. Haven't had the chance. Do you think that a reinstall would still cause similar issues or is this something that we can address once I'm done with the drivers?

Thank you again!!

usasma · 12 Mar 2011

We recommend that you uninstall Norton completely (and temporarily install one of the free A/V apps) - and don't reinstall it until after we're sure that the problem is fixed. Then feel free to install it again if that's what you want.

7 Ultimate BSOD x10

7 Ultimate BSOD x10

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