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Windows 7: Windows 7 - Kernel-Power (Event ID: 41 Task: 63 )

12 Mar 2011   #1

Windows 7 Ultimate x64
Windows 7 - Kernel-Power (Event ID: 41 Task: 63 )

Alright, so this PC likes to randomly crash and freeze. The entire system locks up and becomes non-responsive, generally while I am gaming. The only way I can get it to desktop is to do a hard reset. I have monitored my GPU temperatures and none of them have went above 65 Celsius on full load.

Basic information:
Windows 7 Professional 64-bit ( original OS )
The system itself was built less than a year ago.
No, I have not reinstalled the OS at any time.

To cover every base I know, I am uploading my DxDiag information as well.
Any and all assistance that can be rendered, I would like to thank everyone in advance for.

My System SpecsSystem Spec
12 Mar 2011   #2

Windows 7 Ultimate x64

So to give an update.
I've run a memory test using the windows diagnostic system, and ran the Ram through 12 passes, no errors came up from it. My drivers are updated, and I never receive any intermittent heat warnings, or anything of that nature.
I've tried placing an older video card in, with a gtx 260 nvidia by an eVga and continue getting the same results.
My System SpecsSystem Spec
13 Mar 2011   #3

Windows 7 Professional x64

Hello Shannon,

This error jumps out at me:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2011-03-11T02:37:42.704
  Event ID: 35
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  Computer: Shannon-PC
Performance power management features on processor 5 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
Your current BIOS:
BIOS Version/Date    Phoenix Technologies, LTD 6.00 PG, 11/25/2009
Go to your motherboard page, and flash the latest BIOS. That alone may do the trick.

What is the make/model of your PSU?

Try the Small and Large FFTs tests here:
My System SpecsSystem Spec

13 Mar 2011   #4

Windows 7 Ultimate x64

Thanks for the assistance, Mr. King.
To answer some of your questions, I am running a Cooler Master GX Series 750W ATX12V SLI Ready 80 Plus Bronze Certified PSU.

And I was always taught to ask if you don't know something, so I'll do so now.
Where would I go to get the newest Bios for my machine? When I downloaded and tried the newest from evga, it gave me a "part number does not match" error, even though it is an evga x58 SLI3 motherboard, and that is what I downloaded the BIOS for.
My System SpecsSystem Spec
13 Mar 2011   #5

Windows 7 Professional x64

I'm not sure what that error's all about; all I can suggest is trying a different method of installation. Out of the three methods listed there, the CD and USB drive are the most reasonable; floppy drivers have already become rare.

If that doesn't work, you may consider opening a support care with EVGA: EVGA | Support | Home

Still run the Prime95 test:
My System SpecsSystem Spec
17 Mar 2011   #6

Windows 7 Ultimate x64

Stress Test passed with flying colors.
I'm still getting the same error whenever I try to update the BIOS that I downloaded.
Any assistance would be great, if anyone is able to do so.
My System SpecsSystem Spec
17 Mar 2011   #7

Windows 7 Professional x64

Try opening a support case with EVGA: EVGA | Support | Home

I'll post to see if anyone else has an idea about the BIOS issue, but you might start with EVGA right away.
My System SpecsSystem Spec
17 Mar 2011   #8

Main - Windows 7 Pro SP1 64-Bit; 2nd - Windows Server 2008 R2

Is there a Revision Number on your motherboard? Sometimes the manufacturer will upgrade a component from one revision to the next, requiring a different BIOS. :)
My System SpecsSystem Spec
17 Mar 2011   #9

Windows 7 Ultimate x64, Mint 9

I found your motherboard BIOS download on the EVGA website within 30 seconds. < Direct download < select your Motherboard yourself

Just copy that file to a flash drive, boot into BIOS and follow the instructions here:
BIOS Flashing Guide :: USB Stick BIOS Flash for X58 SLI...

My System SpecsSystem Spec
17 Mar 2011   #10

Windows 7 Ultimate x64

Can I burn it to a DVD-R instead? I'm...not entirely sure where my flash drive is at the moment.

Ahem. Nevermind. I found it.
My System SpecsSystem Spec

 Windows 7 - Kernel-Power (Event ID: 41 Task: 63 )

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