Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: HELP_New Dell Laptop_Crashing and Blue Screen of death

16 Mar 2011   #11
matthewtlewis

Windows 7 Professional x64
 
 

Ok just started my laptop up this evening and had three BSOD in a row??

God know what is up with this thing?

I have attached as per

4. Windows Explorer will open to your Documents folder. Zip up the entire Windows_NT6_BSOD_jcgriff2 folder

BUT CAN NOT LOCATE THIS FILE????? the PERFMON HTML file and attach the zip file to your post

Windows 7 Professional Dell XPS 1645
- x64
- the original installed OS on the system
- full retail version
- came pre-installed on system
- Full Retail came on computer

Intel Core i7 Q820, 8GB Ram

- What is the age of system (hardware) = 4 months
- What is the age of OS installation (have you re-installed the OS?) No 4 months, no reinstall


My System SpecsSystem Spec
.
16 Mar 2011   #12
matthewtlewis

Windows 7 Professional x64
 
 

Ops forgot to upload file
My System SpecsSystem Spec
16 Mar 2011   #13
Jonathan_King

Windows 7 Professional x64
 
 

I see the three crashes you saw earlier left no evidence except some logs stating the computer had unexpectedly rebooted.

Please run driver verifier: Driver Verifier - Enable and Disable

Also, run Memtest86 and all three Prime95 tests.

RAM - Test with Memtest86+

https://www.sevenforums.com/tutorials...t-prime95.html
My System SpecsSystem Spec
.

17 Mar 2011   #14
matthewtlewis

Windows 7 Professional x64
 
 

help please this is really doing my head in! its keep blue screening all the time now!

Like every 15mins something serious must be up with this laptop?

Any help would be appreciated greatly
My System SpecsSystem Spec
17 Mar 2011   #15
matthewtlewis

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by Jonathan_King View Post
I see the three crashes you saw earlier left no evidence except some logs stating the computer had unexpectedly rebooted.

Please run driver verifier: Driver Verifier - Enable and Disable

Also, run Memtest86 and all three Prime95 tests.

RAM - Test with Memtest86+

https://www.sevenforums.com/tutorials...t-prime95.html
SORRY DIDNT SEE YOU POST, cheers

Just going through those now, I thought I had turned the driver verifier on previously?

Should this show up as it didnt?
My System SpecsSystem Spec
17 Mar 2011   #16
Jonathan_King

Windows 7 Professional x64
 
 

No dumps showed up as Verifier_Enabled; open a command prompt and enter verifier /query. If it displays "no drivers being verified", follow the guide and enable it again.
My System SpecsSystem Spec
21 Mar 2011   #17
matthewtlewis

Windows 7 Professional x64
 
 

Hi Jonathan,

Really dont know what to do here as its now doing it more and more?

I will try and upload file again?

The blue screen goes so quickly I cant read the code then it reboots its self?

I really need to do work on it till the wkd when i can reinstall windows and see if that resolves it?
My System SpecsSystem Spec
21 Mar 2011   #18
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Follow these steps to enable the minidump files

-Click start button
-Right click Computer>Properties
-System Protection (on the left)
-Advanced Tab
-Under Start up and Recovery click Settings
-Under System Failure make sure the first box is checked and the second box is not checked.
-Under write debugging information choose small memory dump and leave the small dump directory how it is.

The next time your computer crashes, you will see the BSOD and it won't go away until your restart your computer. You will then have a folder created on the C:/ called minidumps and that's the file you need to upload
My System SpecsSystem Spec
21 Mar 2011   #19
matthewtlewis

Windows 7 Professional x64
 
 

Thanks I have enabled these now so I will wait and see what happens?



Quote   Quote: Originally Posted by mgorman87 View Post
Follow these steps to enable the minidump files

-Click start button
-Right click Computer>Properties
-System Protection (on the left)
-Advanced Tab
-Under Start up and Recovery click Settings
-Under System Failure make sure the first box is checked and the second box is not checked.
-Under write debugging information choose small memory dump and leave the small dump directory how it is.

The next time your computer crashes, you will see the BSOD and it won't go away until your restart your computer. You will then have a folder created on the C:/ called minidumps and that's the file you need to upload
My System SpecsSystem Spec
21 Mar 2011   #20
Jonathan_King

Windows 7 Professional x64
 
 

By default, Kernel Memory Dump is selected, which will create a small dump file in addition to a full sized one. I recommend you go back and select Kernel dump, as the large dumps are sometimes helpful.

If you could please upload a new jcgriff2 report, that will hopefully show up those recent BSODs.
My System SpecsSystem Spec
Reply

 HELP_New Dell Laptop_Crashing and Blue Screen of death




Thread Tools




Similar help and support threads
Thread Forum
Blue screen error of death while installing Windows in Dell GX280
Hi i am getting the Blue screen error of death while installing Windows in Dell optiplex GX280.................I dont know how to configure from SATA to IDE..Here is my BIOS screenhttp://i.cubeupload.com/n9qZIv.jpg
BSOD Help and Support
Geforce 7300 LE - Blue screen of death - Multiple lines down screen.
Today I booted my computer up to be promoted with a black screen, I gave it a good half an hour before forcing it to shutdown, to which when I booted it back up. Was then promoted with a blue screen about the video card not being able to lead, that happened twice. I then booted it into safe...
Graphic Cards
Blue Screen of Death while on the net
hi i was wondering if anyone could help me with my blue screen of death problem. The BSOD only happens while i am on the net such as when i am on Youtube, playing online games etc. Horizontal lines pop up and then the BSOD comes up. i have updated most if not all of my driver on my computer...
BSOD Help and Support
Black Screen of Death/Blue Screen of Death
Hello everyone. I have a Toshiba Satellite L450D-13X computer for the kids, and for the price it's a good laptop. Have had no issues with it until two weeks ago when the screen froze for the boys whilst playing a game and downloading a program from the net. Had to do a force shutdown and since...
BSOD Help and Support
Blue screen of death
version of windows: 32 bit operating system not original installed os full retail version system hardware 4 years old os installed and reinstalled 7 days ago because the BSOD appears every time i want to shut down the computer, and computer than restarts... Here is the minidump folder...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:26.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App