New
#1
HELP_New Dell Laptop_Crashing and Blue Screen of death
Hi All, I am really in need of some help if possible.
I recently bought a new Dell XPS 16 laptop but seem to be incurring a daily crash or blue screen of death incident which can not be good for me or the laptop!
The blue screen error seems to be something about something called BUGCODE?
I followed some forums who said remove AVG but this didnt work?
Also the laptop just locks up all of a sudden or goes to a black screen and crashed?
Can not get the Task Manager of and have to do a hard reset to get it back up again?
II downloaded the SF Diagnostic Tool and have attached the files, so hoping all the info is there but if you need anything else let me know?
Thanks for any help in advance!
Matthewc