HELP_New Dell Laptop_Crashing and Blue Screen of death

matthewtlewis · 13 Mar 2011

Hi All, I am really in need of some help if possible.

I recently bought a new Dell XPS 16 laptop but seem to be incurring a daily crash or blue screen of death incident which can not be good for me or the laptop!

The blue screen error seems to be something about something called BUGCODE?

I followed some forums who said remove AVG but this didnt work?

Also the laptop just locks up all of a sudden or goes to a black screen and crashed?

Can not get the Task Manager of and have to do a hard reset to get it back up again?

II downloaded the SF Diagnostic Tool and have attached the files, so hoping all the info is there but if you need anything else let me know?

Thanks for any help in advance!

Matthewc

Jonathan_King · 13 Mar 2011

Hello,

Please run: Driver Verifier - Enable and Disable

Do you have any USB devices attached? If so, what are they?

When you get more BSODs, please upload a jcgriff2 report, according to these directions: https://www.sevenforums.com/crashes-d...tructions.html

...Summary of the dumps:

Code:


Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sat Mar 12 21:50:16.621 2011 (UTC - 4:00)
System Uptime: 1 days 16:27:50.176
*** WARNING: Unable to verify timestamp for usbhub.sys
*** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
Probably caused by : usbhub.sys ( usbhub+12a60 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xFE_usbhub+12a60
SystemProductName = Studio XPS 1645
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

matthewtlewis · 13 Mar 2011

Hi Jonathan, thanks for the super fast reply!

I have run the Driver Verifier and re-booted. I have downloaded the BSOD Dump & System File Collection app (EXE file) ready for after some BSOD's.

Yes I am using the USB for a mouse??

I thought it was something to do with the mouse so changed it for another but still getting the same problem?

1st mouse was a Techair 3D Optical Mouse
2nd and present mouse is a Microsoft Wheel Mouse optical USB and PS/2 compatible

I haven't had any problems with these on other computers in the past if that helps?
I do use USB memory sticks but they are not left in?

Anything else you can think of for me to do please let me know.

Thanks

Matthew

Jonathan_King · 13 Mar 2011

It sounds like bad USB devices are not the problem. If that dump is an indication of what the other dumps are going to look like, we'll have to investigate other causes.

I think the best thing to do at this point would be to wait for Driver Verifier to cause a BSOD, and then upload the jcgriff2 report.

mgorman87 · 13 Mar 2011

Have you checked your temps and fans? I didn't look at the dumps but overheating can cause BSOD.

matthewtlewis · 13 Mar 2011

mgorman87 said:

Have you checked your temps and fans? I didn't look at the dumps but overheating can cause BSOD.

Do you have any software to recommend to do this please?

Jonathan_King · 13 Mar 2011

Speedfan can: SpeedFan - Access temperature sensor in your computer

matthewtlewis · 13 Mar 2011

Temperatures of Cores seem to vary between 46-50 degrees depending what im doing?

To be fair it has been on all day as im doing work? Should that matter

Jonathan_King · 13 Mar 2011

That's probably a fair representation of the temperatures of your computer under normal load. Heat does not seem to be the problem here.

matthewtlewis · 16 Mar 2011

OPS_ will the Windows_NT6_BSOD_jcgriff2 not work if I did not save the program into my DOCUMENTS FOLDER?