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Recurring BSOD, HELP!
I have this recurring bsod, it is becoming so frustrating. Someone help, I've ran a memtest with 8 passes and no problems. What's next?
I have this recurring bsod, it is becoming so frustrating. Someone help, I've ran a memtest with 8 passes and no problems. What's next?
The bug check clearly blames athrx.sys This is theCode:KMODE_EXCEPTION_NOT_HANDLED (1e) This is a very common bugcheck. Usually the exception address pinpoints the driver/function that caused the problem. Always note this address as well as the link date of the driver/image that contains this address. Arguments: Arg1: 0000000000000000, The exception code that was not handled Arg2: 0000000000000000, The address that the exception occurred at Arg3: 0000000000000000, Parameter 0 of the exception Arg4: 0000000000000000, Parameter 1 of the exception Debugging Details: ------------------ EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully. FAULTING_IP: +6636383561653435 00000000`00000000 ?? ??? EXCEPTION_PARAMETER1: 0000000000000000 EXCEPTION_PARAMETER2: 0000000000000000 ERROR_CODE: (NTSTATUS) 0 - STATUS_WAIT_0 BUGCHECK_STR: 0x1E_0 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: System CURRENT_IRQL: 2 EXCEPTION_RECORD: fffff80000b9c6e8 -- (.exr 0xfffff80000b9c6e8) ExceptionAddress: fffff88004a46668 (athrx+0x000000000001f668) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 0000000000000000 Parameter[1]: ffffffffffffffff Attempt to read from address ffffffffffffffff TRAP_FRAME: fffff80000b9c790 -- (.trap 0xfffff80000b9c790) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=fffffa8009d8b608 rbx=0000000000000000 rcx=ffb7fa8009d8b5b0 rdx=000000000000060c rsi=0000000000000000 rdi=0000000000000000 rip=fffff88004a46668 rsp=fffff80000b9c920 rbp=0000000000000000 r8=0000000000000000 r9=0000000000000000 r10=fffff88004aeee80 r11=0000000000000002 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei ng nz na pe nc athrx+0x1f668: fffff880`04a46668 ?? ??? Resetting default scope LAST_CONTROL_TRANSFER: from fffff80003093ffe to fffff8000309c610 STACK_TEXT: fffff800`00b9b7c8 fffff800`03093ffe : 00000000`00009669 fffffa80`075b6a60 fffff800`00b9bf40 fffff800`030c82a0 : nt!KeBugCheck fffff800`00b9b7d0 fffff800`030c7f6d : fffff800`032a3a10 fffff800`031dfc78 fffff800`0301c000 fffff800`00b9c6e8 : nt!KiKernelCalloutExceptionHandler+0xe fffff800`00b9b800 fffff800`030c6d45 : fffff800`031e30fc fffff800`00b9b878 fffff800`00b9c6e8 fffff800`0301c000 : nt!RtlpExecuteHandlerForException+0xd fffff800`00b9b830 fffff800`030d7dc1 : fffff800`00b9c6e8 fffff800`00b9bf40 fffff800`00000000 fffff800`00b9ca10 : nt!RtlDispatchException+0x415 fffff800`00b9bf10 fffff800`0309bcc2 : fffff800`00b9c6e8 fffffa80`09dcc470 fffff800`00b9c790 fffffa80`07bb31a0 : nt!KiDispatchException+0x135 fffff800`00b9c5b0 fffff800`0309a5ca : fffffa80`0a5fd820 fffffa80`0a5fd820 fffffa80`0a5fd820 fffff880`044731c8 : nt!KiExceptionDispatch+0xc2 fffff800`00b9c790 fffff880`04a46668 : ffb7fa80`09d8b5b0 00000000`00000008 fffffa80`00000004 fffff880`04aacee3 : nt!KiGeneralProtectionFault+0x10a fffff800`00b9c920 ffb7fa80`09d8b5b0 : 00000000`00000008 fffffa80`00000004 fffff880`04aacee3 fffffa80`09d8b608 : athrx+0x1f668 fffff800`00b9c928 00000000`00000008 : fffffa80`00000004 fffff880`04aacee3 fffffa80`09d8b608 fffff880`04ad060c : 0xffb7fa80`09d8b5b0 fffff800`00b9c930 fffffa80`00000004 : fffff880`04aacee3 fffffa80`09d8b608 fffff880`04ad060c fffffa80`09bd9030 : 0x8 fffff800`00b9c938 fffff880`04aacee3 : fffffa80`09d8b608 fffff880`04ad060c fffffa80`09bd9030 fffff880`052d1720 : 0xfffffa80`00000004 fffff800`00b9c940 fffffa80`09d8b608 : fffff880`04ad060c fffffa80`09bd9030 fffff880`052d1720 fffffa80`00000f0c : athrx+0x85ee3 fffff800`00b9c948 fffff880`04ad060c : fffffa80`09bd9030 fffff880`052d1720 fffffa80`00000f0c fffff880`04a6584d : 0xfffffa80`09d8b608 fffff800`00b9c950 fffffa80`09bd9030 : fffff880`052d1720 fffffa80`00000f0c fffff880`04a6584d fffffa80`09d8b608 : athrx+0xa960c fffff800`00b9c958 fffff880`052d1720 : fffffa80`00000f0c fffff880`04a6584d fffffa80`09d8b608 fffffa80`0000060c : 0xfffffa80`09bd9030 fffff800`00b9c960 fffffa80`00000f0c : fffff880`04a6584d fffffa80`09d8b608 fffffa80`0000060c fffffa80`09d8bac8 : 0xfffff880`052d1720 fffff800`00b9c968 fffff880`04a6584d : fffffa80`09d8b608 fffffa80`0000060c fffffa80`09d8bac8 fffff800`00b9ca10 : 0xfffffa80`00000f0c fffff800`00b9c970 fffffa80`09d8b608 : fffffa80`0000060c fffffa80`09d8bac8 fffff800`00b9ca10 fffffa80`07bb31a0 : athrx+0x3e84d fffff800`00b9c978 fffffa80`0000060c : fffffa80`09d8bac8 fffff800`00b9ca10 fffffa80`07bb31a0 fffff880`04ae0aa7 : 0xfffffa80`09d8b608 fffff800`00b9c980 fffffa80`09d8bac8 : fffff800`00b9ca10 fffffa80`07bb31a0 fffff880`04ae0aa7 fffffa80`09d8b608 : 0xfffffa80`0000060c fffff800`00b9c988 fffff800`00b9ca10 : fffffa80`07bb31a0 fffff880`04ae0aa7 fffffa80`09d8b608 fffff800`00b9060c : 0xfffffa80`09d8bac8 fffff800`00b9c990 fffffa80`07bb31a0 : fffff880`04ae0aa7 fffffa80`09d8b608 fffff800`00b9060c fffffa80`00000000 : 0xfffff800`00b9ca10 fffff800`00b9c998 fffff880`04ae0aa7 : fffffa80`09d8b608 fffff800`00b9060c fffffa80`00000000 fffff880`052d1814 : 0xfffffa80`07bb31a0 fffff800`00b9c9a0 fffffa80`09d8b608 : fffff800`00b9060c fffffa80`00000000 fffff880`052d1814 00000000`00000000 : athrx+0xb9aa7 fffff800`00b9c9a8 fffff800`00b9060c : fffffa80`00000000 fffff880`052d1814 00000000`00000000 fffffa80`070e36b0 : 0xfffffa80`09d8b608 fffff800`00b9c9b0 fffffa80`00000000 : fffff880`052d1814 00000000`00000000 fffffa80`070e36b0 fffffa80`09bb46d0 : 0xfffff800`00b9060c fffff800`00b9c9b8 fffff880`052d1814 : 00000000`00000000 fffffa80`070e36b0 fffffa80`09bb46d0 fffff880`035df000 : 0xfffffa80`00000000 fffff800`00b9c9c0 00000000`00000000 : fffffa80`070e36b0 fffffa80`09bb46d0 fffff880`035df000 fffffa80`09d77a70 : 0xfffff880`052d1814 STACK_COMMAND: kb FOLLOWUP_IP: athrx+1f668 fffff880`04a46668 ?? ??? SYMBOL_STACK_INDEX: 7 SYMBOL_NAME: athrx+1f668 FOLLOWUP_NAME: MachineOwner MODULE_NAME: athrx IMAGE_NAME: athrx.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4aca1ff5 FAILURE_BUCKET_ID: X64_0x1E_0_athrx+1f668 BUCKET_ID: X64_0x1E_0_athrx+1f668 Followup: MachineOwner ---------
Atheros network adapter driver
You should try updating it.
Atheros Communications
Your athrx.sys driver. Your atheros WLan driver re-install it. You also have 3+ year old drivers that need updating.
Code:ASMMAP64.sys 2/4/2007 15:52:56 fffff880`02bf0000 fffff880`02bf7000 0x00007000 0x45c63998 sncduvc.SYS 12/29/2008 5:14:26 fffff880`029d4000 fffff880`029dca80 0x00008a80 0x495894f2 AsDsm.sys 2/13/2009 2:14:26 fffff880`01309000 fffff880`01316000 0x0000d000 0x49950fc2 btwl2cap.sys 4/3/2009 20:28:45 fffff880`02b13000 fffff880`02b1f000 0x0000c000 0x49d6a9bd spldr.sys 5/11/2009 12:56:27 fffff880`01b76000 fffff880`01b7e000 0x00008000 0x4a0858bb spsys.sys 5/11/2009 13:20:58 fffff880`07517000 fffff880`07588000 0x00071000 0x4a085e7a ATK64AMD.sys 5/12/2009 21:04:54 fffff880`04f3b000 fffff880`04f43000 0x00008000 0x4a0a1cb6 snp2uvc.sys 5/20/2009 4:11:05 fffff880`0280b000 fffff880`029c2600 0x001b7600 0x4a13bb19 btwavdt.sys 6/25/2009 1:50:13 fffff880`02a12000 fffff880`02a8d000 0x0007b000 0x4a431015 btwrchid.sys 6/25/2009 1:51:37 fffff880`02b1f000 fffff880`02b22880 0x00003880 0x4a431069 L1C62x64.sys 6/28/2009 23:53:43 fffff880`04bea000 fffff880`04bfd000 0x00013000 0x4a483ac7 btwaudio.sys 7/1/2009 9:54:56 fffff880`02a8d000 fffff880`02b13000 0x00086000 0x4a4b6ab0 rimspe64.sys 7/1/2009 19:54:49 fffff880`04bd1000 fffff880`04bea000 0x00019000 0x4a4bf749 rixdpe64.sys 7/4/2009 6:27:00 fffff880`06326000 fffff880`0637c000 0x00056000 0x4a4f2e74Code:Microsoft (R) Windows Debugger Version 6.11.0001.404 X86 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\K\Desktop\031611-19624-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols *http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850 Machine Name: Kernel base = 0xfffff800`0301c000 PsLoadedModuleList = 0xfffff800`03261e90 Debug session time: Wed Mar 16 17:27:41.593 2011 (GMT-4) System Uptime: 0 days 0:05:38.076 Loading Kernel Symbols ............................................................... ................................................................ .............................................. Loading User Symbols Loading unloaded module list .... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 1E, {0, 0, 0, 0} Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for athrx.sys *** ERROR: Module load completed but symbols could not be loaded for athrx.sys Probably caused by : athrx.sys ( athrx+1f668 ) Followup: MachineOwner --------- 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* KMODE_EXCEPTION_NOT_HANDLED (1e) This is a very common bugcheck. Usually the exception address pinpoints the driver/function that caused the problem. Always note this address as well as the link date of the driver/image that contains this address. Arguments: Arg1: 0000000000000000, The exception code that was not handled Arg2: 0000000000000000, The address that the exception occurred at Arg3: 0000000000000000, Parameter 0 of the exception Arg4: 0000000000000000, Parameter 1 of the exception Debugging Details: ------------------ EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully. FAULTING_IP: +6519952f01f2de0c 00000000`00000000 ?? ??? EXCEPTION_PARAMETER1: 0000000000000000 EXCEPTION_PARAMETER2: 0000000000000000 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x1E PROCESS_NAME: System CURRENT_IRQL: 2 EXCEPTION_RECORD: fffff80000b9c6e8 -- (.exr 0xfffff80000b9c6e8) ExceptionAddress: fffff88004a46668 (athrx+0x000000000001f668) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 0000000000000000 Parameter[1]: ffffffffffffffff Attempt to read from address ffffffffffffffff TRAP_FRAME: fffff80000b9c790 -- (.trap 0xfffff80000b9c790) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=fffffa8009d8b608 rbx=0000000000000000 rcx=ffb7fa8009d8b5b0 rdx=000000000000060c rsi=0000000000000000 rdi=0000000000000000 rip=fffff88004a46668 rsp=fffff80000b9c920 rbp=0000000000000000 r8=0000000000000000 r9=0000000000000000 r10=fffff88004aeee80 r11=0000000000000002 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei ng nz na pe nc athrx+0x1f668: fffff880`04a46668 ?? ??? Resetting default scope LAST_CONTROL_TRANSFER: from fffff80003093ffe to fffff8000309c610 STACK_TEXT: fffff800`00b9b7c8 fffff800`03093ffe : 00000000`00009669 fffffa80`075b6a60 fffff800`00b9bf40 fffff800`030c82a0 : nt!KeBugCheck fffff800`00b9b7d0 fffff800`030c7f6d : fffff800`032a3a10 fffff800`031dfc78 fffff800`0301c000 fffff800`00b9c6e8 : nt!KiKernelCalloutExceptionHandler+0xe fffff800`00b9b800 fffff800`030c6d45 : fffff800`031e30fc fffff800`00b9b878 fffff800`00b9c6e8 fffff800`0301c000 : nt!RtlpExecuteHandlerForException+0xd fffff800`00b9b830 fffff800`030d7dc1 : fffff800`00b9c6e8 fffff800`00b9bf40 fffff800`00000000 fffff800`00b9ca10 : nt!RtlDispatchException+0x415 fffff800`00b9bf10 fffff800`0309bcc2 : fffff800`00b9c6e8 fffffa80`09dcc470 fffff800`00b9c790 fffffa80`07bb31a0 : nt!KiDispatchException+0x135 fffff800`00b9c5b0 fffff800`0309a5ca : fffffa80`0a5fd820 fffffa80`0a5fd820 fffffa80`0a5fd820 fffff880`044731c8 : nt!KiExceptionDispatch+0xc2 fffff800`00b9c790 fffff880`04a46668 : ffb7fa80`09d8b5b0 00000000`00000008 fffffa80`00000004 fffff880`04aacee3 : nt!KiGeneralProtectionFault+0x10a fffff800`00b9c920 ffb7fa80`09d8b5b0 : 00000000`00000008 fffffa80`00000004 fffff880`04aacee3 fffffa80`09d8b608 : athrx+0x1f668 fffff800`00b9c928 00000000`00000008 : fffffa80`00000004 fffff880`04aacee3 fffffa80`09d8b608 fffff880`04ad060c : 0xffb7fa80`09d8b5b0 fffff800`00b9c930 fffffa80`00000004 : fffff880`04aacee3 fffffa80`09d8b608 fffff880`04ad060c fffffa80`09bd9030 : 0x8 fffff800`00b9c938 fffff880`04aacee3 : fffffa80`09d8b608 fffff880`04ad060c fffffa80`09bd9030 fffff880`052d1720 : 0xfffffa80`00000004 fffff800`00b9c940 fffffa80`09d8b608 : fffff880`04ad060c fffffa80`09bd9030 fffff880`052d1720 fffffa80`00000f0c : athrx+0x85ee3 fffff800`00b9c948 fffff880`04ad060c : fffffa80`09bd9030 fffff880`052d1720 fffffa80`00000f0c fffff880`04a6584d : 0xfffffa80`09d8b608 fffff800`00b9c950 fffffa80`09bd9030 : fffff880`052d1720 fffffa80`00000f0c fffff880`04a6584d fffffa80`09d8b608 : athrx+0xa960c fffff800`00b9c958 fffff880`052d1720 : fffffa80`00000f0c fffff880`04a6584d fffffa80`09d8b608 fffffa80`0000060c : 0xfffffa80`09bd9030 fffff800`00b9c960 fffffa80`00000f0c : fffff880`04a6584d fffffa80`09d8b608 fffffa80`0000060c fffffa80`09d8bac8 : 0xfffff880`052d1720 fffff800`00b9c968 fffff880`04a6584d : fffffa80`09d8b608 fffffa80`0000060c fffffa80`09d8bac8 fffff800`00b9ca10 : 0xfffffa80`00000f0c fffff800`00b9c970 fffffa80`09d8b608 : fffffa80`0000060c fffffa80`09d8bac8 fffff800`00b9ca10 fffffa80`07bb31a0 : athrx+0x3e84d fffff800`00b9c978 fffffa80`0000060c : fffffa80`09d8bac8 fffff800`00b9ca10 fffffa80`07bb31a0 fffff880`04ae0aa7 : 0xfffffa80`09d8b608 fffff800`00b9c980 fffffa80`09d8bac8 : fffff800`00b9ca10 fffffa80`07bb31a0 fffff880`04ae0aa7 fffffa80`09d8b608 : 0xfffffa80`0000060c fffff800`00b9c988 fffff800`00b9ca10 : fffffa80`07bb31a0 fffff880`04ae0aa7 fffffa80`09d8b608 fffff800`00b9060c : 0xfffffa80`09d8bac8 fffff800`00b9c990 fffffa80`07bb31a0 : fffff880`04ae0aa7 fffffa80`09d8b608 fffff800`00b9060c fffffa80`00000000 : 0xfffff800`00b9ca10 fffff800`00b9c998 fffff880`04ae0aa7 : fffffa80`09d8b608 fffff800`00b9060c fffffa80`00000000 fffff880`052d1814 : 0xfffffa80`07bb31a0 fffff800`00b9c9a0 fffffa80`09d8b608 : fffff800`00b9060c fffffa80`00000000 fffff880`052d1814 00000000`00000000 : athrx+0xb9aa7 fffff800`00b9c9a8 fffff800`00b9060c : fffffa80`00000000 fffff880`052d1814 00000000`00000000 fffffa80`070e36b0 : 0xfffffa80`09d8b608 fffff800`00b9c9b0 fffffa80`00000000 : fffff880`052d1814 00000000`00000000 fffffa80`070e36b0 fffffa80`09bb46d0 : 0xfffff800`00b9060c fffff800`00b9c9b8 fffff880`052d1814 : 00000000`00000000 fffffa80`070e36b0 fffffa80`09bb46d0 fffff880`035df000 : 0xfffffa80`00000000 fffff800`00b9c9c0 00000000`00000000 : fffffa80`070e36b0 fffffa80`09bb46d0 fffff880`035df000 fffffa80`09d77a70 : 0xfffff880`052d1814 STACK_COMMAND: kb FOLLOWUP_IP: athrx+1f668 fffff880`04a46668 ?? ??? SYMBOL_STACK_INDEX: 7 SYMBOL_NAME: athrx+1f668 FOLLOWUP_NAME: MachineOwner MODULE_NAME: athrx IMAGE_NAME: athrx.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4aca1ff5 FAILURE_BUCKET_ID: X64_0x1E_athrx+1f668 BUCKET_ID: X64_0x1E_athrx+1f668 Followup: MachineOwner --------- 0: kd> lmvm athrx start end module name fffff880`04a27000 fffff880`04ba4000 athrx T (no symbols) Loaded symbol image file: athrx.sys Image path: \SystemRoot\system32\DRIVERS\athrx.sys Image name: athrx.sys Timestamp: Mon Oct 05 12:33:57 2009 (4ACA1FF5) CheckSum: 0017C3B2 ImageSize: 0017D000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Should I update it or re-install it? Where do I find the drivers on the site?
Atheros Communications <--- link I provided in first response
It's possible the one you have is the vista driver and not the win 7 driver. This happens quite often.
I'm not sure how to navigate that page, its in very small print; I have atheros ar9285
My mistake I can't find a windows 7 compatible driver for that device anywhere.
All those drivers are for the 81 series not the 92 series.
Unless someone else can find it for you, I'm afraid you may have a device that just isn't compatible with windows 7.
I found a couple of places that claimed to have it but they just send you around in circles to pay to use software...
No problem, what's the next step though? I don't want this BSOD all the time. And as for the other outdated drivers, what do I do to update them. I have tried to update them through the device manager but it says they are up to date.
Okay found the driver on the asus website, though it should be the one you already have we need to go ahead and download and reinstall it for the moment.
ASUSTeK Computer Inc. - Notebooks - ASUS G60J
You need to choose win 7 64 then expand the lan by clicking the tiny plus sign, and download and reinstall that driver.
Hopefully the g60j is using the same lan driver, the install will simply fail if not so it's not a huge worry.
This could also be caused by a third party firewall or antivirus interfering with the device though.