Almost every time I boot up with my webcam attached I get an error after logging into the desktop and then a blue screen crash. This repeats until I unplug the camera and sometimes I have to unplug my headset as well to get it to boot up correctly. I'm guessing it's a driver error but I don't have the know how to verify.
Hi and welcome,
Run Driver Verifier: Driver Verifier - Enable and Disable
Also, run Memtest86+ for at least 7 passes (6-8 hours): RAM - Test with Memtest86+
Lastly, install SP1: Learn how to install Windows 7 Service Pack 1 (SP1)
Dean
Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 3B, {c0000005, fffff8000337a13a, fffff880038e1e80, 0} Probably caused by : ntkrnlmp.exe ( nt!CmpFindNameInListWithStatus+ab ) Followup: MachineOwner --------- 3: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff8000337a13a, Address of the instruction which caused the bugcheck Arg3: fffff880038e1e80, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. FAULTING_IP: nt!CmpFindNameInListWithStatus+ab fffff800`0337a13a f6401001 test byte ptr [rax+10h],1 CONTEXT: fffff880038e1e80 -- (.cxr 0xfffff880038e1e80) rax=00000000000008d4 rbx=fffff8a001aa1f48 rcx=0000000000000000 rdx=0000000000000000 rsi=fffff880038e2a98 rdi=0000000000000000 rip=fffff8000337a13a rsp=fffff880038e2850 rbp=0000000000000005 r8=fffff8a00006c160 r9=0000000000000000 r10=0000000000000053 r11=000000000000000a r12=fffff8a00179e724 r13=00000000ffffffff r14=0000000000000006 r15=fffff8a000023010 iopl=0 nv up ei pl nz na po nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010206 nt!CmpFindNameInListWithStatus+0xab: fffff800`0337a13a f6401001 test byte ptr [rax+10h],1 ds:002b:00000000`000008e4=?? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: lsass.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff8000337a13a STACK_TEXT: fffff880`038e2850 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!CmpFindNameInListWithStatus+0xab FOLLOWUP_IP: nt!CmpFindNameInListWithStatus+ab fffff800`0337a13a f6401001 test byte ptr [rax+10h],1 SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: nt!CmpFindNameInListWithStatus+ab FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt IMAGE_NAME: ntkrnlmp.exe DEBUG_FLR_IMAGE_TIMESTAMP: 4cc791bd STACK_COMMAND: .cxr 0xfffff880038e1e80 ; kb FAILURE_BUCKET_ID: X64_0x3B_nt!CmpFindNameInListWithStatus+ab BUCKET_ID: X64_0x3B_nt!CmpFindNameInListWithStatus+ab Followup: MachineOwner --------- 3: kd> lmtsmn start end module name fffff880`03e9e000 fffff880`03edc000 1394ohci 1394ohci.sys Tue Jul 14 12:07:12 2009 (4A5BCC30) fffff880`00fa0000 fffff880`00ff7000 ACPI ACPI.sys Tue Jul 14 11:19:34 2009 (4A5BC106) fffff880`03c2a000 fffff880`03cb4000 afd afd.sys Tue Jul 14 11:21:40 2009 (4A5BC184) fffff880`03f30000 fffff880`03f46000 AgileVpn AgileVpn.sys Tue Jul 14 12:10:24 2009 (4A5BCCF0) fffff880`01121000 fffff880`0112c000 amdxata amdxata.sys Wed May 20 05:56:59 2009 (4A12F2EB) fffff880`03dfa000 fffff880`03e00000 AsIO AsIO.sys Tue Aug 24 13:53:02 2010 (4C7325FE) fffff880`03c1e000 fffff880`03c25000 AsUpIO AsUpIO.sys Tue Aug 03 14:47:59 2010 (4C57835F) fffff880`00c2a000 fffff880`00c33000 atapi atapi.sys Tue Jul 14 11:19:47 2009 (4A5BC113) fffff880`00c33000 fffff880`00c5d000 ataport ataport.SYS Tue Jul 14 11:19:52 2009 (4A5BC118) fffff960`00800000 fffff960`00861000 ATMFD ATMFD.DLL Fri Jan 07 18:49:20 2011 (4D26A960) fffff880`02d89000 fffff880`02d90000 Beep Beep.SYS Tue Jul 14 12:00:13 2009 (4A5BCA8D) fffff880`02c3c000 fffff880`02c4d000 blbdrive blbdrive.sys Tue Jul 14 11:35:59 2009 (4A5BC4DF) fffff960`007d0000 fffff960`007f7000 cdd cdd.dll unavailable (00000000) fffff880`02d56000 fffff880`02d80000 cdrom cdrom.sys Tue Jul 14 11:19:54 2009 (4A5BC11A) fffff880`00e2d000 fffff880`00eed000 CI CI.dll Tue Jul 14 13:32:13 2009 (4A5BE01D) fffff880`015bc000 fffff880`015ec000 CLASSPNP CLASSPNP.SYS Tue Jul 14 11:19:58 2009 (4A5BC11E) fffff880`00ce8000 fffff880`00d46000 CLFS CLFS.SYS Tue Jul 14 11:19:57 2009 (4A5BC11D) fffff880`0143c000 fffff880`014af000 cng cng.sys Tue Jul 14 11:49:40 2009 (4A5BC814) fffff880`03f20000 fffff880`03f30000 CompositeBus CompositeBus.sys Tue Jul 14 12:00:33 2009 (4A5BCAA1) fffff880`05d4c000 fffff880`05d5a000 crashdmp crashdmp.sys Tue Jul 14 12:01:01 2009 (4A5BCABD) fffff880`03c00000 fffff880`03c1e000 dfsc dfsc.sys Tue Jul 14 11:23:44 2009 (4A5BC200) fffff880`03deb000 fffff880`03dfa000 discache discache.sys Tue Jul 14 11:37:18 2009 (4A5BC52E) fffff880`017cd000 fffff880`017e3000 disk disk.sys Tue Jul 14 11:19:57 2009 (4A5BC11D) fffff880`0523d000 fffff880`0525f000 drmk drmk.sys Tue Jul 14 13:01:25 2009 (4A5BD8E5) fffff880`05d5a000 fffff880`05d64000 dump_diskdump dump_diskdump.sys Tue Jul 13 15:32:05 2010 (4C3BDE35) fffff880`05a00000 fffff880`05a13000 dump_dumpfve dump_dumpfve.sys Tue Jul 14 11:21:51 2009 (4A5BC18F) fffff880`05d64000 fffff880`05df0000 dump_mv91xx dump_mv91xx.sys Fri Aug 27 21:49:22 2010 (4C778A22) fffff880`02d3b000 fffff880`02d43000 dump_mvxxmm dump_mvxxmm.sys Fri Aug 27 21:49:03 2010 (4C778A0F) fffff880`05d40000 fffff880`05d4c000 Dxapi Dxapi.sys Tue Jul 14 11:38:28 2009 (4A5BC574) fffff880`10b0a000 fffff880`10bfe000 dxgkrnl dxgkrnl.sys Wed Jan 26 17:22:56 2011 (4D3FA1A0) fffff880`0fe00000 fffff880`0fe46000 dxgmms1 dxgmms1.sys Wed Jan 26 17:22:12 2011 (4D3FA174) fffff880`01000000 fffff880`0104f000 e1c62x64 e1c62x64.sys Wed Sep 22 09:34:15 2010 (4C9924D7) fffff880`01178000 fffff880`0118c000 fileinfo fileinfo.sys Tue Jul 14 11:34:25 2009 (4A5BC481) fffff880`0112c000 fffff880`01178000 fltmgr fltmgr.sys Tue Jul 14 11:19:59 2009 (4A5BC11F) fffff880`014c0000 fffff880`014ca000 Fs_Rec Fs_Rec.sys Tue Jul 14 11:19:45 2009 (4A5BC111) fffff880`01793000 fffff880`017cd000 fvevol fvevol.sys Sat Sep 26 14:34:26 2009 (4ABD7DB2) fffff880`016a0000 fffff880`016ea000 fwpkclnt fwpkclnt.sys Tue Jul 14 11:21:08 2009 (4A5BC164) fffff880`03ee8000 fffff880`03ef5000 GEARAspiWDM GEARAspiWDM.sys Tue May 19 00:17:04 2009 (4A1151C0) fffff800`0300b000 fffff800`03054000 hal hal.dll Tue Jul 14 13:27:36 2009 (4A5BDF08) fffff880`0fe46000 fffff880`0fe6a000 HDAudBus HDAudBus.sys Tue Jul 14 12:06:13 2009 (4A5BCBF5) fffff880`05a3e000 fffff880`05a57000 HIDCLASS HIDCLASS.SYS Tue Jul 14 12:06:21 2009 (4A5BCBFD) fffff880`05a57000 fffff880`05a5f080 HIDPARSE HIDPARSE.SYS Tue Jul 14 12:06:17 2009 (4A5BCBF9) fffff880`05a30000 fffff880`05a3e000 hidusb hidusb.sys Tue Jul 14 12:06:22 2009 (4A5BCBFE) fffff880`0178a000 fffff880`01793000 hwpolicy hwpolicy.sys Tue Jul 14 11:19:22 2009 (4A5BC0FA) fffff880`03ef5000 fffff880`03f01000 ICCWDT ICCWDT.sys Wed Aug 18 20:27:45 2010 (4C6B9981) fffff880`03f0a000 fffff880`03f20000 intelppm intelppm.sys Tue Jul 14 11:19:25 2009 (4A5BC0FD) fffff880`03e00000 fffff880`03e0f000 kbdclass kbdclass.sys Tue Jul 14 11:19:50 2009 (4A5BC116) fffff880`05a60000 fffff880`05a6e000 kbdhid kbdhid.sys Tue Jul 14 12:00:20 2009 (4A5BCA94) fffff800`00bb3000 fffff800`00bbd000 kdcom kdcom.dll Tue Jul 14 13:31:07 2009 (4A5BDFDB) fffff880`052c9000 fffff880`0530c000 ks ks.sys Thu Mar 04 17:32:25 2010 (4B8F37D9) fffff880`013d0000 fffff880`013ea000 ksecdd ksecdd.sys Tue Jul 14 11:20:54 2009 (4A5BC156) fffff880`01675000 fffff880`016a0000 ksecpkg ksecpkg.sys Fri Dec 11 19:03:32 2009 (4B21E0B4) fffff880`0525f000 fffff880`05264200 ksthunk ksthunk.sys Tue Jul 14 12:00:19 2009 (4A5BCA93) fffff880`00c90000 fffff880`00cd4000 mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Tue Jul 14 13:29:10 2009 (4A5BDF66) fffff880`05a7b000 fffff880`05a89000 monitor monitor.sys Tue Jul 14 11:38:52 2009 (4A5BC58C) fffff880`0fe7b000 fffff880`0fe8a000 mouclass mouclass.sys Tue Jul 14 11:19:50 2009 (4A5BC116) fffff880`05a6e000 fffff880`05a7b000 mouhid mouhid.sys Tue Jul 14 12:00:20 2009 (4A5BCA94) fffff880`00c10000 fffff880`00c2a000 mountmgr mountmgr.sys Tue Jul 14 11:19:54 2009 (4A5BC11A) fffff880`00c5d000 fffff880`00c68000 msahci msahci.sys Tue Jul 14 12:01:01 2009 (4A5BCABD) fffff880`02dee000 fffff880`02df9000 Msfs Msfs.SYS Tue Jul 14 11:19:47 2009 (4A5BC113) fffff880`00e00000 fffff880`00e0a000 msisadrv msisadrv.sys Tue Jul 14 11:19:26 2009 (4A5BC0FE) fffff880`0118c000 fffff880`011ea000 msrpc msrpc.sys Tue Jul 14 11:21:32 2009 (4A5BC17C) fffff880`03de0000 fffff880`03deb000 mssmbios mssmbios.sys Tue Jul 14 11:31:10 2009 (4A5BC3BE) fffff880`01778000 fffff880`0178a000 mup mup.sys Tue Jul 14 11:23:45 2009 (4A5BC201) fffff880`0105e000 fffff880`010ea000 mv91xx mv91xx.sys Fri Aug 27 21:49:22 2010 (4C778A22) fffff880`01119000 fffff880`01121000 mvxxmm mvxxmm.sys Fri Aug 27 21:49:03 2010 (4C778A0F) fffff880`014ca000 fffff880`015bc000 ndis ndis.sys Tue Jul 14 11:21:40 2009 (4A5BC184) fffff880`03f6a000 fffff880`03f76000 ndistapi ndistapi.sys Tue Jul 14 12:10:00 2009 (4A5BCCD8) fffff880`03f76000 fffff880`03fa5000 ndiswan ndiswan.sys Tue Jul 14 12:10:11 2009 (4A5BCCE3) fffff880`05390000 fffff880`053a5000 NDProxy NDProxy.SYS Tue Jul 14 12:10:05 2009 (4A5BCCDD) fffff880`03d28000 fffff880`03d37000 netbios netbios.sys Tue Jul 14 12:09:26 2009 (4A5BCCB6) fffff880`03cb4000 fffff880`03cf9000 netbt netbt.sys Tue Jul 14 11:21:28 2009 (4A5BC178) fffff880`01615000 fffff880`01675000 NETIO NETIO.SYS Tue Jul 14 11:21:46 2009 (4A5BC18A) fffff880`02c00000 fffff880`02c11000 Npfs Npfs.SYS Tue Jul 14 11:19:48 2009 (4A5BC114) fffff880`03dd4000 fffff880`03de0000 nsiproxy nsiproxy.sys Tue Jul 14 11:21:02 2009 (4A5BC15E) fffff800`03054000 fffff800`03631000 nt ntkrnlmp.exe Wed Oct 27 15:43:09 2010 (4CC791BD) fffff880`0122d000 fffff880`013d0000 Ntfs Ntfs.sys Tue Jul 14 11:20:47 2009 (4A5BC14F) fffff880`02d80000 fffff880`02d89000 Null Null.SYS Tue Jul 14 11:19:37 2009 (4A5BC109) fffff880`05378000 fffff880`05390000 nusb3hub nusb3hub.sys Fri Apr 23 13:34:35 2010 (4BD0F92B) fffff880`03e6c000 fffff880`03e9c000 nusb3xhc nusb3xhc.sys Fri Apr 23 13:34:36 2010 (4BD0F92C) fffff880`10b08000 fffff880`10b09180 nvBridge nvBridge.kmd Sat Jan 08 14:57:22 2011 (4D27C482) fffff880`053a5000 fffff880`053ce000 nvhda64v nvhda64v.sys Fri Nov 12 12:10:36 2010 (4CDC77EC) fffff880`0fead000 fffff880`10b07d00 nvlddmkm nvlddmkm.sys Sat Jan 08 15:07:22 2011 (4D27C6DA) fffff880`03d02000 fffff880`03d28000 pacer pacer.sys Tue Jul 14 12:09:41 2009 (4A5BCCC5) fffff880`00e17000 fffff880`00e2c000 partmgr partmgr.sys Tue Jul 14 11:19:58 2009 (4A5BC11E) fffff880`00d46000 fffff880`00d79000 pci pci.sys Tue Jul 14 11:19:51 2009 (4A5BC117) fffff880`00dea000 fffff880`00df1000 pciide pciide.sys Tue Jul 14 11:19:49 2009 (4A5BC115) fffff880`00c00000 fffff880`00c10000 PCIIDEX PCIIDEX.SYS Tue Jul 14 11:19:48 2009 (4A5BC114) fffff880`014af000 fffff880`014c0000 pcw pcw.sys Tue Jul 14 11:19:27 2009 (4A5BC0FF) fffff880`05200000 fffff880`0523d000 portcls portcls.sys Tue Jul 14 12:06:27 2009 (4A5BCC03) fffff880`00cd4000 fffff880`00ce8000 PSHED PSHED.dll Tue Jul 14 13:32:23 2009 (4A5BE027) fffff880`03f46000 fffff880`03f6a000 rasl2tp rasl2tp.sys Tue Jul 14 12:10:11 2009 (4A5BCCE3) fffff880`03fa5000 fffff880`03fc0000 raspppoe raspppoe.sys Tue Jul 14 12:10:17 2009 (4A5BCCE9) fffff880`03fc0000 fffff880`03fe1000 raspptp raspptp.sys Tue Jul 14 12:10:18 2009 (4A5BCCEA) fffff880`03fe1000 fffff880`03ffb000 rassstp rassstp.sys Tue Jul 14 12:10:25 2009 (4A5BCCF1) fffff880`03d83000 fffff880`03dd4000 rdbss rdbss.sys Tue Jul 14 11:24:09 2009 (4A5BC219) fffff880`02dd3000 fffff880`02ddc000 RDPCDD RDPCDD.sys Tue Jul 14 12:16:34 2009 (4A5BCE62) fffff880`02ddc000 fffff880`02de5000 rdpencdd rdpencdd.sys Tue Jul 14 12:16:34 2009 (4A5BCE62) fffff880`02de5000 fffff880`02dee000 rdprefmp rdprefmp.sys Tue Jul 14 12:16:35 2009 (4A5BCE63) fffff880`0173e000 fffff880`01778000 rdyboost rdyboost.sys Tue Jul 14 11:34:34 2009 (4A5BC48A) fffff880`05ae3000 fffff880`05d3fd00 RTKVHD64 RTKVHD64.sys Tue Sep 07 23:17:23 2010 (4C861F43) fffff880`010ea000 fffff880`01119000 SCSIPORT SCSIPORT.SYS Tue Jul 14 12:01:04 2009 (4A5BCAC0) fffff880`03edc000 fffff880`03ee8000 serenum serenum.sys Tue Jul 14 12:00:33 2009 (4A5BCAA1) fffff880`03d37000 fffff880`03d54000 serial serial.sys Tue Jul 14 12:00:40 2009 (4A5BCAA8) fffff880`01736000 fffff880`0173e000 spldr spldr.sys Tue May 12 04:56:27 2009 (4A0858BB) fffff880`03e0f000 fffff880`03e10480 swenum swenum.sys Tue Jul 14 12:00:18 2009 (4A5BCA92) fffff880`01802000 fffff880`019ff000 tcpip tcpip.sys Mon Jun 14 15:39:04 2010 (4C15A458) fffff880`02c2f000 fffff880`02c3c000 TDI TDI.SYS Tue Jul 14 11:21:18 2009 (4A5BC16E) fffff880`02c11000 fffff880`02c2f000 tdx tdx.sys Tue Jul 14 11:21:15 2009 (4A5BC16B) fffff880`03d6f000 fffff880`03d83000 termdd termdd.sys Tue Jul 14 12:16:36 2009 (4A5BCE64) fffff960`00550000 fffff960`0055a000 TSDDD TSDDD.dll Tue Jul 14 12:16:34 2009 (4A5BCE62) fffff880`02c4d000 fffff880`02c73000 tunnel tunnel.sys Tue Jul 14 12:09:37 2009 (4A5BCCC1) fffff880`0530c000 fffff880`0531e000 umbus umbus.sys Tue Jul 14 12:06:56 2009 (4A5BCC20) fffff880`05a13000 fffff880`05a30000 usbccgp usbccgp.sys Tue Jul 14 12:06:45 2009 (4A5BCC15) fffff880`03e9c000 fffff880`03e9df00 USBD USBD.SYS Tue Jul 14 12:06:23 2009 (4A5BCBFF) fffff880`0fe6a000 fffff880`0fe7b000 usbehci usbehci.sys Tue Jul 14 12:06:30 2009 (4A5BCC06) fffff880`0531e000 fffff880`05378000 usbhub usbhub.sys Tue Jul 14 12:07:09 2009 (4A5BCC2D) fffff880`03e16000 fffff880`03e6c000 USBPORT USBPORT.SYS Tue Jul 14 12:06:31 2009 (4A5BCC07) fffff880`00e0a000 fffff880`00e17000 vdrvroot vdrvroot.sys Tue Jul 14 12:01:31 2009 (4A5BCADB) fffff880`02d90000 fffff880`02d9e000 vga vga.sys Tue Jul 14 11:38:47 2009 (4A5BC587) fffff880`02d9e000 fffff880`02dc3000 VIDEOPRT VIDEOPRT.SYS Tue Jul 14 11:38:51 2009 (4A5BC58B) fffff880`00d79000 fffff880`00d8e000 volmgr volmgr.sys Tue Jul 14 11:19:57 2009 (4A5BC11D) fffff880`00d8e000 fffff880`00dea000 volmgrx volmgrx.sys Tue Jul 14 11:20:33 2009 (4A5BC141) fffff880`016ea000 fffff880`01736000 volsnap volsnap.sys Tue Jul 14 11:20:08 2009 (4A5BC128) fffff880`03d54000 fffff880`03d6f000 wanarp wanarp.sys Tue Jul 14 12:10:21 2009 (4A5BCCED) fffff880`02dc3000 fffff880`02dd3000 watchdog watchdog.sys Tue Jul 14 11:37:35 2009 (4A5BC53F) fffff880`00eed000 fffff880`00f91000 Wdf01000 Wdf01000.sys Tue Jul 14 11:22:07 2009 (4A5BC19F) fffff880`00f91000 fffff880`00fa0000 WDFLDR WDFLDR.SYS Tue Jul 14 11:19:54 2009 (4A5BC11A) fffff880`03cf9000 fffff880`03d02000 wfplwf wfplwf.sys Tue Jul 14 12:09:26 2009 (4A5BCCB6) fffff960`000b0000 fffff960`003c0000 win32k win32k.sys Wed Jan 05 16:59:44 2011 (4D23ECB0) fffff880`03f01000 fffff880`03f0a000 wmiacpi wmiacpi.sys Tue Jul 14 11:31:02 2009 (4A5BC3B6) fffff880`00ff7000 fffff880`01000000 WMILIB WMILIB.SYS Tue Jul 14 11:19:51 2009 (4A5BC117) Unloaded modules: fffff880`017e3000 fffff880`017f1000 crashdmp.sys Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 0000E000 fffff880`017f1000 fffff880`017fb000 dump_scsipor Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 0000A000 fffff880`02caf000 fffff880`02d3b000 dump_mv91xx. Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 0008C000 fffff880`02d43000 fffff880`02d56000 dump_dumpfve Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 00013000
Now I cannot install SP 1. Error 80070002. I followed the troubleshooting guide and this error persists.
Any advice for the above? I have tried all the troubleshooting suggestions to get SP installed but it refuses to do so. It starts the download then errors out.
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