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Windows 7: BSOD - Hope I did this right

20 Mar 2011   #1
Bluecomputer

Windows 7 Professional 64bit
 
 
BSOD - Hope I did this right

A friend of mine reinstalled windows 7 on my computer because I couldn't use my CD/DVD-ROM.
its a custom build a friend did for me on my birthday recently, he just reinstalled windows and I am getting BSODs that are:
Memory_Management
System_Service_Expection
Special_Pool_Detected_Memory_Corruption

Its about two months old
Processor:AMD Phenom(tm) II X4 940 Processor 3.00GHz
RAM: 4gigs
Windows 7 64-bit Professional OS
Graphics Card: Radeon HD 5700 Series
Don't know any more than that really, please help.


My System SpecsSystem Spec
.
20 Mar 2011   #2
Crispy

Windows 7 Ultimate x64 Service Pack 1 (Build 6.1.7601)
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 0000000000000002, Address of the instruction which caused the bugcheck
Arg3: fffff8800b2be230, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
+13
00000000`00000002 ??              ???

CONTEXT:  fffff8800b2be230 -- (.cxr 0xfffff8800b2be230)
rax=0000000000000000 rbx=fffffa8005593060 rcx=fffffa8003fc5a90
rdx=0000000000000002 rsi=0000000000000530 rdi=0000000000000000
rip=0000000000000002 rsp=fffff8800b2bec18 rbp=fffff8800b2beca0
 r8=fffff8000281d000  r9=0000000000000000 r10=fffffffffffffffb
r11=fffffa800582bd70 r12=000000007ef6e000 r13=0000000005ccfd20
r14=0000000005cceb00 r15=0000000074df2450
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
00000000`00000002 ??              ???
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  firefox.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff8000288e153 to 0000000000000002

STACK_TEXT:  
fffff880`0b2bec18 fffff800`0288e153 : fffffa80`05593060 00000000`00000530 fffff880`0b2bebf8 fffffa80`03fc5a90 : 0x2
fffff880`0b2bec20 00000000`74df2dd9 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`05ccea88 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x74df2dd9


FOLLOWUP_IP: 
nt!KiSystemServiceCopyEnd+13
fffff800`0288e153 65ff042538220000 inc     dword ptr gs:[2238h]

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!KiSystemServiceCopyEnd+13

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600

STACK_COMMAND:  .cxr 0xfffff8800b2be230 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSystemServiceCopyEnd+13

BUCKET_ID:  X64_0x3B_nt!KiSystemServiceCopyEnd+13

Followup: MachineOwner
---------
Uninstall Firefox and try using IE, Opera or some other browser.

For all other blue screens run Memtest86 and see how many errors it picks up, if it dose pick any errors up you will have see witch RAM stick is faulty.: Memtest86.com - Memory Diagnostic
My System SpecsSystem Spec
20 Mar 2011   #3
Bluecomputer

Windows 7 Professional 64bit
 
 

Is Google Chrome okay? Removed Firefox and going to do Memtest now, thank you for replying.
My System SpecsSystem Spec
.

20 Mar 2011   #4
Jonathan_King

Windows 7 Professional x64
 
 

Hello,

Google Chrome is okay; so are the other browsers actually. It is not the browser itself causing the problem, although it may be triggering a crash due to something else. Typical causes include network drivers, and in the past, 3rd-party firewalls and anti-viruses.

I see the computer BSOD'd once while running Firefox; it also crashed on Skype, Microsoft Security Essentials (twice), and the Calalyst Control Center. Surely, all those programs cannot be causes, but they do support the theory of a different problem.

I'd start with this guy:
Code:
Rt64win7.sys  Thu Feb 26 04:04:13 2009 (49A65B0D)
If I remember correctly, that version has caused BSODs lately. Please update to the latest version found here: Realtek

Run a scan with Malwarebytes just in case: Malwarebytes Anti-Malware - Reviews and free Malwarebytes Anti-Malware downloads at Download.com

Be sure to install SP1 as well: Learn how to install Windows 7 Service Pack 1 (SP1)

...Summary of the dumps:
Code:

Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Mar 20 04:01:34.620 2011 (UTC - 4:00)
System Uptime: 0 days 0:02:34.493
Probably caused by : ataport.SYS ( ataport!IdepFreeCrb+3d )
BUGCHECK_STR:  0xC1_32
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xC1_32_VRF_ataport!IdepFreeCrb+3d
SystemProductName = A780GM-A
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Mar 20 03:58:25.207 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:21.095
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
Probably caused by : dxgkrnl.sys ( dxgkrnl+f25d )
BUGCHECK_STR:  0xC1_32
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  CCC.exe
FAILURE_BUCKET_ID:  X64_0xC1_32_VRF_dxgkrnl+f25d
SystemProductName = A780GM-A
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Mar 20 03:42:14.536 2011 (UTC - 4:00)
System Uptime: 0 days 2:00:38.394
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+339d6 )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  MsMpEng.exe
FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+339d6
SystemProductName = A780GM-A
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Mar 20 00:49:11.275 2011 (UTC - 4:00)
System Uptime: 0 days 0:24:34.117
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceCopyEnd+13 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSystemServiceCopyEnd+13
SystemProductName = A780GM-A
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat Mar 19 22:29:11.325 2011 (UTC - 4:00)
System Uptime: 0 days 0:05:41.182
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+339d6 )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  MsMpEng.exe
FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+339d6
SystemProductName = A780GM-A
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat Mar 19 22:23:02.346 2011 (UTC - 4:00)
System Uptime: 0 days 0:31:28.813
Probably caused by : memory_corruption
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Skype.exe
FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT
SystemProductName = A780GM-A
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat Mar 19 21:51:04.176 2011 (UTC - 4:00)
System Uptime: 0 days 0:12:47.034
Probably caused by : Ntfs.sys ( Ntfs!NtfsNonCachedIo+c2b )
PROCESS_NAME:  System
BUGCHECK_STR:  0x24
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsNonCachedIo+c2b
SystemProductName = A780GM-A
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat Mar 19 20:03:55.956 2011 (UTC - 4:00)
System Uptime: 0 days 0:28:47.423
*** ERROR: Module load completed but symbols could not be loaded for udfs.sys
Probably caused by : udfs.sys ( udfs+2c24c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_udfs+2c24c
SystemProductName = A780GM-A
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
20 Mar 2011   #5
Bluecomputer

Windows 7 Professional 64bit
 
 

Thanks for the reply John, I have updated Realtek, but it seems that I am still crashing.
So far I have crashed three times since this update.
Special_Pool_Detected_Memory_Corruption twice and
Memory_Management once.
I also got a "Configuring widows update", which failed and said it reverted its changes.
I am in safe mode right now.
My System SpecsSystem Spec
20 Mar 2011   #6
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Can you please enter your system specs. If you look at the bottom left of a post you will see My System Specs. Click it and select update my system specs
My System SpecsSystem Spec
20 Mar 2011   #7
Bluecomputer

Windows 7 Professional 64bit
 
 

I will have to go to regular mode to find out the rest of the specs (I don't know much about this computer). I will update the best I can.
Edit: Can't really do anything in Reg mode, can only stay open about two minutes before it just BSODs.
My System SpecsSystem Spec
20 Mar 2011   #8
Bluecomputer

Windows 7 Professional 64bit
 
 

Attachment 144630
Uploading the other crashes (Hope I did this right again).
My System SpecsSystem Spec
20 Mar 2011   #9
Jonathan_King

Windows 7 Professional x64
 
 

Please install SP1: Learn how to install Windows 7 Service Pack 1 (SP1)

Also, run driver verifier: Driver Verifier - Enable and Disable

...Summary of the dumps:
Code:

Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Mar 20 07:24:58.432 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:48.930
Probably caused by : memory_corruption ( nt!MiCheckSpecialPoolSlop+83 )
BUGCHECK_STR:  0xC1_32
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  MsMpEng.exe
FAILURE_BUCKET_ID:  X64_0xC1_32_VRF_nt!MiCheckSpecialPoolSlop+83
SystemProductName = A780GM-A
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Mar 20 07:10:02.693 2011 (UTC - 4:00)
System Uptime: 0 days 0:10:20.504
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+339d6 )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  MsMpEng.exe
FAILURE_BUCKET_ID:  X64_0x1a_41790_VRF_nt!_??_::FNODOBFM::_string_+339d6
SystemProductName = A780GM-A
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
20 Mar 2011   #10
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Update your video card drivers
AMD.com | Support & Downloads
My System SpecsSystem Spec
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