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Windows 7: Windows 7 64 bit crashes upon sleep/hibernate

21 Mar 2011   #11
UtherIV

Windows 7 Ultimate x64
 
 

I had the same problem with a desktop PC.
Tell me, is it overclocked? Even if it is just the memory...
Thanks


My System SpecsSystem Spec
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21 Mar 2011   #12
ofg007

Windows 7 Professional x64
 
 

6GB - Two brands of stick
Slot 0 2048 MB DDR2400 Micron Tech
Slot 1 1024 MB DDR2400 Hynix Semiconductors
Slot 2 2048 MB DDR2400 Micron Tech
Slot 3 1024 MB DDR2400 Hynix Semiconductors

Not that I already tested the memory using three different tools and have left memtest86+ to run overnight - no errors.

By the way, it still crashes upon sleep/hibernation. The dump after the re-install still refers to ntfs.sys+c9836 with time stamp 7/13/2009 6:20:47 PM. Interestingly, after the re-install, windows gave an message that is is repairing .NET 4.0 after which I had to restart. Evidently, this was not the cause of the crash as it is still crashing (may be the result of the crashes).
My System SpecsSystem Spec
21 Mar 2011   #13
ofg007

Windows 7 Professional x64
 
 

Nothing is over-clocked. The computer has been running Vista ultimate for more than two years until the recent failed start up which prompted me to reinstall vista then upgrade to Windows 7 Pro.
My System SpecsSystem Spec
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21 Mar 2011   #14
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Update your video drivers here
Code:
atikmdag.sys Wed Jan 26 17:48:28 2011
Update your sound card drivers here
Code:
RTKVHD64.sys Tue Aug 04 05:50:52 2009
My System SpecsSystem Spec
21 Mar 2011   #15
ofg007

Windows 7 Professional x64
 
 

Thanks. Interestingly, I changed the power option so as NOT to sleep. Almost to the minute, every 30 minutes it will crash if left idle. As long as you are working with it, it is fine.
My System SpecsSystem Spec
22 Mar 2011   #16
ofg007

Windows 7 Professional x64
 
 
Update

Update - I have removed Win 7 Pro and re-installed OEM Vista ultimate. It is working flawlessly. This rules out any possibility of h/w issue.

I am thinking of re-installing Win 7 Pro and see if the error would appear. Any thoughts/suggestions?
My System SpecsSystem Spec
30 Mar 2011   #17
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

You can try upgrading to 7 again and see if the problem continues. If it does try taking a look here Win 7 Crash on Resume from Sleep - Microsoft Answers and see if that helps with your problem
My System SpecsSystem Spec
10 May 2011   #18
greggvizza

Windows 7 Pro 64
 
 

My Windows 7 Pro 64 worked perfectly fine up until an update, at which point it is crashing exactly as described in the thread above. As long as the computer is in use, it never crashes, only if left alone for a few hours, I am assuming it is the switchover to sleep mode that causes the crash but I really have no solid evidence.
GV
My System SpecsSystem Spec
10 May 2011   #19
ofg007

Windows 7 Professional x64
 
 

I did a clean re-install using a different Win 7 64 bit CD and painstakingly installed all updates. It has been working fine ever since. I am not sure if this had to do with a corrupt version of Windows. Though it is interesting that you had a similar experience.
My System SpecsSystem Spec
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 Windows 7 64 bit crashes upon sleep/hibernate




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