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Windows 7: Windows 7 64 bit crashes upon sleep/hibernate

20 Mar 2011   #1
ofg007

Windows 7 Professional x64
 
 
Windows 7 64 bit crashes upon sleep/hibernate

My computer consistently crashes just before sleeping/hibernating or just after waking you. I have experienced this with SP1 and without. Before removing SP1, the HD will start churning around 17 minutes from leaving it idle. Almost exact to the minute, it will crash after 25 minutes from leaving it idle.
After removing SP1, the system will NOT crash before sleeping. However, it will crash as soon as you wake it up. Below are summary dumps for two representative crashes.

032011-28688-01.dmp 3/20/2011 4:45:38 PM (After SP1 was removed)
PAGE_FAULT_IN_NONPAGED_AREA 0x00000050
fffff981`0c002690
00000000`00000000
fffff880`0143f4e0
00000000`00000005
Ntfs.sys Ntfs.sys+c9836

031911-26317-01.dmp 3/19/2011 9:20:34 PM (Before SP1 was removed)
PAGE_FAULT_IN_NONPAGED_AREA 0x00000050
fffff981`13a02690
00000000`00000000
fffff880`01239460
00000000`00000005
Ntfs.sys Ntfs.sys+c47b6

I am attaching dump files and the Windows performance management report. As a background, the system:
HP Pavilion Elite m9400t
Intel Core 2 Quad Q6700 @2.66 Ghz
6GB DDR2 2400 (Micron Tech and Hynix Semiconductors)
ATI Radeon HD 3650
750 GB HD Samsung HD753LJ
OEM: Vista Ultimate x64
Current (academic): Win7 Professional 64 bit
H/w purchased November 2008
OS: brand new installation

Programs:
Besides Windows, I just installed Office, Chrome, Firefox. I installed but removed Fujitu's ScanSnap scanning software, Windows Live, Windows Security Essentials

Peripherals:
No peripherals are attached

Tests already performed:
Memory tests (memtest86, memtest86+, WIndows) - no errors
chkdsk /f/r (twice) - no errors

I would appreciate any help. Thanks.


My System SpecsSystem Spec
.
20 Mar 2011   #2
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

It looks like ever single BSOD is the same. It's pointing at ntfs.sys which is leading me to believe you have some sort of corruption in your file system or hard drive.

Do a Disk Check
Run a HDD Test (using SeaTools)

And also do a Repair Install
My System SpecsSystem Spec
20 Mar 2011   #3
ofg007

Windows 7 Professional x64
 
 

I did chkdsk /f/r twice with no errors
My System SpecsSystem Spec
.

20 Mar 2011   #4
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

My System SpecsSystem Spec
20 Mar 2011   #5
ofg007

Windows 7 Professional x64
 
 

I also tried SFC with no errors
My System SpecsSystem Spec
20 Mar 2011   #6
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

My System SpecsSystem Spec
21 Mar 2011   #7
ofg007

Windows 7 Professional x64
 
 

The error continued to exist - same pattern
My System SpecsSystem Spec
21 Mar 2011   #8
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Did you do the repair install?

Can you re-upload your new BSOD dumps.
My System SpecsSystem Spec
21 Mar 2011   #9
ofg007

Windows 7 Professional x64
 
 

I also re-cheched the HD for errors using Samsung's utility, no errors. WIndows install did not fix it either.

The dump always refer to ntfs.sys. With SP1 the time string is 11/20/2010 4:20:57AM. After removing SP 1, it is 7/11/2009 6:20:47 PM.

I did a clean boot, it still crashed on sleep/hibernate.

Any other ideas/thoughts?
My System SpecsSystem Spec
21 Mar 2011   #10
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

What are your exact memory specs? are they different sticks of RAM?
My System SpecsSystem Spec
Reply

 Windows 7 64 bit crashes upon sleep/hibernate




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