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Windows 7: BSOD during Windows update?

21 Mar 2011   #1
pandasaurus

Windows 7 x64 Home Premium
 
 
BSOD during Windows update?

Was installing the "important" updates, and got a BSOD. .dmp file is attached.


My System SpecsSystem Spec
.
21 Mar 2011   #2
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

BSOD caused by KernExplorer64.sys which is part of Lavasoft software, it is a known issue with Ad-Aware.
Remove it and install MSE

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 93, {8dc, fffff8a000001a80, fffff8a008102370, 1}

Unable to load image KernExplorer64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for KernExplorer64.sys
*** ERROR: Module load completed but symbols could not be loaded for KernExplorer64.sys
Probably caused by : KernExplorer64.sys ( KernExplorer64+1277 )

INVALID_KERNEL_HANDLE (93)
This message occurs if kernel code (server, redirector, other driver, etc.)
attempts to close a handle that is not a valid handle.
Arguments:
Arg1: 00000000000008dc, The handle that NtClose was called with.
Arg2: fffff8a000001a80, 
Arg3: fffff8a008102370
Arg4: 0000000000000001

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x93

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff8000332e1d3 to fffff800030d3740

STACK_TEXT:  
fffff880`08cae7c8 fffff800`0332e1d3 : 00000000`00000093 00000000`000008dc fffff8a0`00001a80 fffff8a0`08102370 : nt!KeBugCheckEx
fffff880`08cae7d0 fffff800`033a82e5 : 00000000`00000000 fffffa80`00000000 00000000`00000000 fffff880`053c9b00 : nt! ?? ::NNGAKEGL::`string'+0x20d01
fffff880`08cae8a0 fffff880`053c9277 : fffffa80`018c4740 00000000`c00000bb fffffa80`057263c0 00000000`00000000 : nt!ObReferenceObjectByHandle+0x25
fffff880`08cae8f0 fffffa80`018c4740 : 00000000`c00000bb fffffa80`057263c0 00000000`00000000 fffff880`08cae9b0 : KernExplorer64+0x1277
fffff880`08cae8f8 00000000`c00000bb : fffffa80`057263c0 00000000`00000000 fffff880`08cae9b0 fffff880`08cae9c0 : 0xfffffa80`018c4740
fffff880`08cae900 fffffa80`057263c0 : 00000000`00000000 fffff880`08cae9b0 fffff880`08cae9c0 fffff980`12a0aff8 : 0xc00000bb
fffff880`08cae908 00000000`00000000 : fffff880`08cae9b0 fffff880`08cae9c0 fffff980`12a0aff8 00000000`00000000 : 0xfffffa80`057263c0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
KernExplorer64+1277
fffff880`053c9277 ??              ???

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  KernExplorer64+1277

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: KernExplorer64

IMAGE_NAME:  KernExplorer64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d4abb8a

FAILURE_BUCKET_ID:  X64_0x93_KernExplorer64+1277

BUCKET_ID:  X64_0x93_KernExplorer64+1277

Followup: MachineOwner
---------
My System SpecsSystem Spec
21 Mar 2011   #3
pandasaurus

Windows 7 x64 Home Premium
 
 

Quote   Quote: Originally Posted by yowanvista View Post
BSOD caused by KernExplorer64.sys which is part of Lavasoft software, it is a known issue with Ad-Aware.
Remove it and install MSE

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 93, {8dc, fffff8a000001a80, fffff8a008102370, 1}

Unable to load image KernExplorer64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for KernExplorer64.sys
*** ERROR: Module load completed but symbols could not be loaded for KernExplorer64.sys
Probably caused by : KernExplorer64.sys ( KernExplorer64+1277 )

INVALID_KERNEL_HANDLE (93)
This message occurs if kernel code (server, redirector, other driver, etc.)
attempts to close a handle that is not a valid handle.
Arguments:
Arg1: 00000000000008dc, The handle that NtClose was called with.
Arg2: fffff8a000001a80, 
Arg3: fffff8a008102370
Arg4: 0000000000000001

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x93

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff8000332e1d3 to fffff800030d3740

STACK_TEXT:  
fffff880`08cae7c8 fffff800`0332e1d3 : 00000000`00000093 00000000`000008dc fffff8a0`00001a80 fffff8a0`08102370 : nt!KeBugCheckEx
fffff880`08cae7d0 fffff800`033a82e5 : 00000000`00000000 fffffa80`00000000 00000000`00000000 fffff880`053c9b00 : nt! ?? ::NNGAKEGL::`string'+0x20d01
fffff880`08cae8a0 fffff880`053c9277 : fffffa80`018c4740 00000000`c00000bb fffffa80`057263c0 00000000`00000000 : nt!ObReferenceObjectByHandle+0x25
fffff880`08cae8f0 fffffa80`018c4740 : 00000000`c00000bb fffffa80`057263c0 00000000`00000000 fffff880`08cae9b0 : KernExplorer64+0x1277
fffff880`08cae8f8 00000000`c00000bb : fffffa80`057263c0 00000000`00000000 fffff880`08cae9b0 fffff880`08cae9c0 : 0xfffffa80`018c4740
fffff880`08cae900 fffffa80`057263c0 : 00000000`00000000 fffff880`08cae9b0 fffff880`08cae9c0 fffff980`12a0aff8 : 0xc00000bb
fffff880`08cae908 00000000`00000000 : fffff880`08cae9b0 fffff880`08cae9c0 fffff980`12a0aff8 00000000`00000000 : 0xfffffa80`057263c0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
KernExplorer64+1277
fffff880`053c9277 ??              ???

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  KernExplorer64+1277

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: KernExplorer64

IMAGE_NAME:  KernExplorer64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d4abb8a

FAILURE_BUCKET_ID:  X64_0x93_KernExplorer64+1277

BUCKET_ID:  X64_0x93_KernExplorer64+1277

Followup: MachineOwner
---------
Ahhh okay, thanks for the informative reply. :)
My System SpecsSystem Spec
.

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