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Windows 7: Windows Explorer continually crashing and restarting

21 Mar 2011   #1

[Solved] Windows Explorer continually crashing and restarting

by deleting the file before windows explorer recognised the file. i believe it is because of the thumbnail it produced

Hi everyone,

My issue is that Windows Explorer continually crashes and restarts when I log in to my profile. It will load most icons up but then windows explorer will start crashing and restarting. I was joining files together using File Splitter and Joiner and after it joined them together, it began to crash/restart. The file that I joined (mkv file) works and plays fine but when I try to delete it, it will just prepare for ages. It just displays calculating for time/items remaining and speed (i guess I have two problems which i think are interrelated). One is I can't deleted the joined file and perhaps windows explorer does not like this joined file hence crashing. (i have previously joined files and this error never occured)

Things I've tried
- starting in safe mode (windows explorer does not crash)
- tried deleting in safe mode (calculating forever)
- have tried sfc /scannow in safe mode (no error messages)
- scanned with avg command line scanner in safe mode (i dont think there were any problems, i fell asleep before the scan finished)
- attempted to play around with msconfig, I disabled all non microsoft services, still crashed
- tried deleting a registry key related to .mkv files
- unable to move/rename the file or access its properties

Windows 7 is
- x86 (32bit)
- the original installed OS on the system
- an OEM
- 1 year old (give take a month)
- have not reinstalled (so age is same as above)

If anyone can help me fix this issue it will be greatly appreciated!
p.s. I could not include the performance monitor report because it came up as an error.
The windows nt6 bsod report is when i was in safe mode

HP DV6-2113TX
Windows 7 Home Premium 32bit
Intel(R) Core(TM) i5 2.40GHz
4.00 (2.99 usable)
Nvidia GeForce GT230M with 1GB Dedicated Graphics

My System SpecsSystem Spec
22 Mar 2011   #2

Windows 7 x64 Ultimate

Iīm having the same problem here, really annoying and I donīt believe itīs because some file type. I started to happen suddenly but without any changes on file associations.
What could it be?
It happens at least seven times a day!
My System SpecsSystem Spec
22 Mar 2011   #3
Microsoft MVP


neb1 - many, many networking errors in your Windows System logs. Many, many errors and crashes in your Windows Application logsI would try this free program to disable all non-Microsoft Shell Extensions: ShellExView - Shell Extension Manager For Windows
If that doesn't fix it, I'd suggest a repair install of Windows: Repair Install

After that, if you still have problems, I'd have to suggest wiping your hard drive with DBAN or KillDisk (both are free with a Google search) and reinstalling Windows.

too - I'd suggest starting your own topic as each problem is different. Also, this will let your problem receive the individual attention that it deserves
My System SpecsSystem Spec

24 Mar 2011   #4

Windows 7 x64 Ultimate

Iīve installed IE9, it should or should not do any good, I donīt actually know but it did apparently, no crashes so far.
I didnīt know about the repair way for the 7, itīs great to know, iīve reinstalled it five times already, and reinstall everything really is hurtful.
Thank you for the help, and next time Iīll sure create my own topic!
My System SpecsSystem Spec

 Windows Explorer continually crashing and restarting

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