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Windows 7: Help me with this one...

31 Mar 2011   #11
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

I've requested some more experienced members to take a look since I have no clue what to do.


My System SpecsSystem Spec
.
31 Mar 2011   #12
Jonathan_King

Windows 7 Professional x64
 
 

Hello,

I suspect the system is overheating:
Code:
Event[107]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2011-03-27T11:55:17.994
  Event ID: 86
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: N/A
  User Name: N/A
  Computer: Marie-PC
  Description: 
The system was shut down due to a critical thermal event.             
Shutdown Time = ?2011?-?03?-?27T15:55:17.994033200Z             
ACPI Thermal Zone = ACPI\ThermalZone\THZN_CRT = 378K
Converted to Celcius, that represents 104.85. When you replaced the hard drive, did you replace all heat sinks and air channels? If not, be sure to do so now. You might also make sure the air vents are not plugged with dust, using a can of compressed air.

Check your temps with Speedfan now, just for reference; post them here.

SpeedFan - Access temperature sensor in your computer

I'm also seeing these errors:
Code:
Event[214]:
  Log Name: System
  Source: atikmdag
  Date: 2011-03-26T10:39:34.826
  Event ID: 43029
  Task: DAL
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Marie-PC
  Description: 
Display is not active
I will admit I don't really know what that means, but I do know your ATI drivers are out of date:
Code:
atikmdag.sys Fri Apr 24 06:51:57 2009 (49F199CD)
Install these updated ones: ATI Catalyst

...Summary of the dumps:
Code:

Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Mar 20 21:25:17.817 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:27.892
Probably caused by : ntkrnlmp.exe ( nt!ExpSystemErrorHandler2+5e1 )
BUGCHECK_STR:  0xc000021a_0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  smss.exe
FAILURE_BUCKET_ID:  X64_0xc000021a_0_nt!ExpSystemErrorHandler2+5e1
SystemProductName = Satellite L305D
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My System SpecsSystem Spec
31 Mar 2011   #13
jcgriff2

Windows 7 - Vista
 
 

Hi -

Go to Toshiba Support and update your BIOS with v1.80 -
Code:
BiosVendor = Insyde Corp.
BiosVersion = 1.40
BiosReleaseDate = 11/24/2008
SystemManufacturer = TOSHIBA
SystemProductName = Satellite L305D 

v1.80 - http://www.csd.toshiba.com/cgi-bin/t...486111&pf=true

Wipe HDD with KillDisk - Format HDD - sysnative.com - MVP

Reinstall Windows 7.


Windbg Logs
--> http://sysnative.com/bsod2011/jcgrif..._jcgriff2_.txt
--> http://sysnative.com/bsod2011/jcgrif...riff2_.txt.zip

Regards. . .

jcgriff2

`

BSOD SUMMARY
Code:
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Mar 20 21:25:17.817 2011 (GMT-4)
System Uptime: 0 days 0:00:27.892
Probably caused by : ntkrnlmp.exe ( nt!ExpSystemErrorHandler2+5e1 )
BUGCHECK_STR:  0xc000021a_0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  smss.exe
FAILURE_BUCKET_ID:  X64_0xc000021a_0_nt!ExpSystemErrorHandler2+5e1
Bugcheck code C000021A
Arguments fffff8a0`037639f0 00000000`00000000 ffffffff`c0000001 00000000`00100448
 
[CPU Information]
~MHz = REG_DWORD 2000
Component Information = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
Configuration Data = REG_FULL_RESOURCE_DESCRIPTOR ff,ff,ff,ff,ff,ff,ff,ff,0,0,0,0,0,0,0,0
Identifier = REG_SZ AMD64 Family 17 Model 3 Stepping 1
ProcessorNameString = REG_SZ AMD Turion(tm) X2 Dual-Core Mobile RM-70
VendorIdentifier = REG_SZ AuthenticAMD
 
Machine ID Information [From Smbios 2.4, DMIVersion 36, Size=1674]
BiosVendor = Insyde Corp.
BiosVersion = 1.40
BiosReleaseDate = 11/24/2008
SystemManufacturer = TOSHIBA
SystemProductName = Satellite L305D
SystemFamily = Type1Family
SystemVersion = PSLC8U-03701Q
SystemSKU = 123456789
BaseBoardManufacturer = TOSHIBA
BaseBoardProduct = Portable PC
BaseBoardVersion = Base Board Version
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
 
by jcgriff2     
 
      J. C. Griffith, Microsoft MVP   
 
        https://mvp.support.microsoft.com/profile/Griffith   
 
        www.sysnative.com
 
        www.jcgriff2.com 
 
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
My System SpecsSystem Spec
.

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