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Windows 7: Multiple BSODS

23 Mar 2011   #1
Jayrikh

windows 7 ultimate x64
 
 
Multiple BSODS

Hello dear forum users,

Lately I've facing a lot of BSOD's, varying from BSOD 1e to 24 and 50.
I've used this and this program to collect some specs about those errors.
I hope you guys (and girls) can help me.
If you need some further information, please tell me and I'll try to collect it.
Please bear in mind that I'm just an average computer user.
Thank you in advance.

Sincerely,

Jay

Is Windows 7 . . .
- x86 (32-bit) or x64 ? 64 bit
- the original installed OS on the system? someone installed it for me
- an OEM or full retail version? Full Retail
- What is the age of system (hardware)? About 2.5 years right now
- What is the age of OS installation? 2 months

Note: before I had vista installed on this PC, but I was facing several BSOD so a friend said that I should
install windows 7.



My System SpecsSystem Spec
.
23 Mar 2011   #2
Jonathan_King

Windows 7 Professional x64
 
 

Hello Jay, welcome to SF!

I see two likely causes; perhaps they are both at fault.

The first of these is SPTD, which has a long history of causing BSODs in Windows. It is used by Daemon Tools and Alcohol 52/120%, neither of which I see installed on your system. First, remove any such programs you may be using, and then remove the actual driver. Use this tool to finish the job: http://www.duplexsecure.com/download...t-v178-x64.exe

The other issue I see is network-related. AVG crashed twice, and Firefox once. It's possible AVG is the cause, but more likely, a network adapter driver is at fault.
Code:
e1e6032e.sys     Tue Mar 24 14:17:23 2009 (49C923B3) - Intel ethernet
Please install this updated driver: http://downloadcenter.intel.com/Deta...d=998&lang=eng

You may also run a hard drive diagnostic; I recommend SeaTools.

If the BSODs persist, run driver verifier: Driver Verifier - Enable and Disable

...Summary of the dumps:
Code:

Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Wed Mar 23 04:55:05.040 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:23.944
Probably caused by : ntkrnlmp.exe ( nt!AlpcpExposeAttributes+4a )
BUGCHECK_STR:  0x1E_c000001d
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x1E_c000001d_BAD_IP_nt!AlpcpExposeAttributes+4a
SystemProductName = MS-7502
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Wed Mar 23 04:52:28.939 2011 (UTC - 4:00)
System Uptime: 0 days 0:05:11.453
*** WARNING: Unable to verify timestamp for avgtdia.sys
*** ERROR: Module load completed but symbols could not be loaded for avgtdia.sys
Probably caused by : avgtdia.sys ( avgtdia+75a4 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  avgnsa.exe
FAILURE_BUCKET_ID:  X64_0x50_avgtdia+75a4
SystemProductName = MS-7502
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Tue Mar 22 17:26:14.040 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:15.554
*** ERROR: Module load completed but symbols could not be loaded for rdyboost.sys
Probably caused by : rdyboost.sys ( rdyboost+1aebf )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_rdyboost+1aebf
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Tue Mar 22 13:17:58.240 2011 (UTC - 4:00)
System Uptime: 0 days 0:12:42.144
Probably caused by : memory_corruption ( nt!MiCaptureProtectionFromProto+1c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  avgnsa.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!MiCaptureProtectionFromProto+1c
SystemProductName = MS-7502
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Tue Mar 22 04:07:25.689 2011 (UTC - 4:00)
System Uptime: 0 days 0:07:20.593
Probably caused by : ntkrnlmp.exe ( nt!ObReferenceObjectSafe+c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!ObReferenceObjectSafe+c
SystemProductName = MS-7502
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Sun Mar 20 13:54:58.034 2011 (UTC - 4:00)
System Uptime: 0 days 0:06:12.651
Probably caused by : Ntfs.sys ( Ntfs! ?? ::FNODOBFM::`string'+2b49 )
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0x24
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
FAILURE_BUCKET_ID:  X64_0x24_Ntfs!_??_::FNODOBFM::_string_+2b49
SystemProductName = MS-7502
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Fri Mar 18 04:47:53.333 2011 (UTC - 4:00)
System Uptime: 0 days 0:26:04.847
Probably caused by : ntkrnlmp.exe ( nt!NtWaitForWorkViaWorkerFactory+d5 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!NtWaitForWorkViaWorkerFactory+d5
SystemProductName = MS-7502
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Wed Mar  2 07:08:28.029 2011 (UTC - 4:00)
System Uptime: 0 days 0:02:41.543
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
Probably caused by : sptd.sys ( sptd+460cc )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xFE_sptd+460cc
SystemProductName = MS-7502
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Tue Feb 22 05:27:31.320 2011 (UTC - 4:00)
System Uptime: 0 days 0:05:11.006
*** ERROR: Module load completed but symbols could not be loaded for volsnap.sys
Probably caused by : volsnap.sys ( volsnap+21618 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_volsnap+21618
SystemProductName = MS-7502
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
23 Mar 2011   #3
Jayrikh

windows 7 ultimate x64
 
 

Hello Jonathan,

Thank you for your fast reply. I do have Daemon tools installed on my pc, i just removed it as you said.
I will perform the rest of your recommendation's this afternoon. I hope that it works.
Thanks again!

Jay
My System SpecsSystem Spec
.

24 Mar 2011   #4
Jayrikh

windows 7 ultimate x64
 
 

Today I've had another BSOD, this time BSOD "a".

I attached the mini dump file and another file what should be helpful according windows.
Yesterday I did not have the time to run driver verifier, what does it actually do?
That seetools program did not find any errors..

Thanks again for your time and i hope you can help me.

Sincerely,

Jay
My System SpecsSystem Spec
24 Mar 2011   #5
Jonathan_King

Windows 7 Professional x64
 
 

Please keep in mind the jcgriff2 report collects all dump files, so if you upload a full report, there is no need to upload the dumps separately. We often use the full jcgriff2 reports.

Driver Verifier runs in the background, testing each driver you select; a BSOD will result if it encounters a bad driver. These dump files can often lend clues to the cause.

...Summary of the dumps:
Code:

Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Thu Mar 24 05:08:31.695 2011 (UTC - 4:00)
System Uptime: 0 days 0:08:34.599
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiWaitForSchedulerEvents+1bc )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_dxgmms1!VidSchiWaitForSchedulerEvents+1bc
SystemProductName = MS-7502
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
29 Mar 2011   #6
Jayrikh

windows 7 ultimate x64
 
 

Hello,

Here I am once again. I still face multiple Bsod's. Sometimes none on a day, some more than one. Sometimes even before I log into windows.
Here are the reports, I hope you guys can help me.
If these reports arent enough, please tell me what to do.
Thnx in advance,

Sincerely

Jay
My System SpecsSystem Spec
29 Mar 2011   #7
Jonathan_King

Windows 7 Professional x64
 
 

It now seems as if this program is being caused by hardware; which component is undetermined. One BSOD might be interpreted by some to indicate possible hard drive corruption, so let's not make that test last.

Open a command prompt, and enter chkdsk /r. Also, run SeaTools on the drive, for a more physical examination. Please let us know the results.

Prime95 is another good test to run; do all three tests: https://www.sevenforums.com/tutorials...t-prime95.html

Memtest86 can be run overnight: RAM - Test with Memtest86+

...Summary of the dumps:
Code:

Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Tue Mar 29 12:51:57.335 2011 (UTC - 4:00)
System Uptime: 0 days 0:03:06.849
Probably caused by : ntkrnlmp.exe ( nt!NtWaitForWorkViaWorkerFactory+d5 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!NtWaitForWorkViaWorkerFactory+d5
SystemProductName = MS-7502
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Tue Mar 29 03:02:50.921 2011 (UTC - 4:00)
System Uptime: 0 days 0:07:23.435
Probably caused by : Ntfs.sys ( Ntfs!NtfsFindPrefix+205 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x50_Ntfs!NtfsFindPrefix+205
SystemProductName = MS-7502
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Mon Mar 28 03:44:10.908 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:32.812
Probably caused by : hardware ( nt!CmpKcbCacheLookup+a36 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  postgres.exe
FAILURE_BUCKET_ID:  X64_IP_MISALIGNED
SystemProductName = MS-7502
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Sat Mar 26 07:51:01.849 2011 (UTC - 4:00)
System Uptime: 0 days 0:06:00.753
Probably caused by : ntkrnlmp.exe ( nt!PfFileInfoNotify+612 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!PfFileInfoNotify+612
SystemProductName = MS-7502
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
31 Mar 2011   #8
Jayrikh

windows 7 ultimate x64
 
 

Seatools didnt find any problems, at least the programm didnt gave me a notification that something was wrong..
Chkdsk /r did his work, no report or notification that something was wrong
With the stress test: do I have to look @ the tempratures by myself the whole 6 hours!?! Haha..

Thnx for your reply, still having BSOD's though.. This time "a". When I perform those programms which collect file data, do they collect also data from the old Bsod's? Is that a problem?

Thnx again!
My System SpecsSystem Spec
31 Mar 2011   #9
Jonathan_King

Windows 7 Professional x64
 
 

Keep an eye on the temperatures while running Prime95 until they stop going up; that will probably take in the range of 10-15 minutes.

As for the new report, yes, it will collect the old logs as well as the new. That's not a problem for us, though, as we can tell by the dates what is new.
My System SpecsSystem Spec
12 Apr 2011   #10
Jayrikh

windows 7 ultimate x64
 
 

Hello,

Here I am once again. Sorry for not posting sooner in this topic: I was not at home for a few days.
Anyway, last night I performed the Memtest: 8 passes and no errors.
Today I will do the stress test, I'll let you know later how it went.
Yesterday I faced another BSOD's and some start-up problems. I attached the files.
Thank you for all your help until now!

Jay
My System SpecsSystem Spec
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