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Windows 7: Brief, intermittent BSOD

25 Mar 2011   #1

Windows 7 Home Premium
Brief, intermittent BSOD

- 64 bit
- original OS install
- OEM version
- hardware is less than one year old
- OS is less than one year old, never been re-installed

Computer blue screens for a second, reboots computer. No obvious reason as to why it does it. Attached is report.

My System SpecsSystem Spec
25 Mar 2011   #2
Microsoft MVP


Your Intel(R) High Definition Audio HDMI is disabled. Is this deliberate? If so, why? I would suggest enabling the device and installing the latest drivers to ensure that it functions correctly.

There is only one memory dump in the uploaded files - and it's from Feb 10, 2011. Please check the date on your system to make sure that this isn't a problem with the dates.

ZoneAlarm has been known to cause BSOD's at times - please uninstall it and see if that helps. Here's a direct download link to the uninstall tool:

Norton can also cause these issues, please do the following:
Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes:
- uninstall the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: KB Article Not Found
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's
- Please update these drivers from the device manufacturer's website - or uninstall/remove them from your system. Reference links included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers:

iaStor.sys              Tue Oct 13 14:15:56 2009 (4AD4C3DC)
WinRing0x64.sys         Sat Jul 26 09:29:37 2008 (488B26C1)
SRTSP64.SYS             Tue Jul 27 02:31:18 2010 (4C4E7D36)
SRTSPX64.SYS            Tue Jul 27 02:31:39 2010 (4C4E7D4B)
SYMEVENT64x86.SYS       Thu Apr 15 21:32:19 2010 (4BC7BE23)
vsdatant.sys            Sun May 09 12:28:58 2010 (4BE6E2CA)
eeCtrl64.sys            Fri May 21 17:44:45 2010 (4BF6FECD)
EraserUtilRebootDrv.sys Fri May 21 17:44:45 2010 (4BF6FECD)
rtl8192se.sys           Thu Jan 28 21:46:44 2010 (4B624C14)
Rt64win7.sys            Wed Jun 23 05:10:45 2010 (4C21CF95)
SynTP.sys               Thu May 27 17:41:36 2010 (4BFEE710)
igdkmd64.sys            Wed Aug 25 15:35:58 2010 (4C75709E)
dump_iaStor.sys         Tue Oct 13 14:15:56 2009 (4AD4C3DC)
EX64.SYS                Mon Dec 13 20:55:48 2010 (4D06CEA4)
IntcHdmi.sys            Fri Jan 08 05:12:23 2010 (4B470507)
hiber_iaStor.sys        Tue Apr 13 12:44:16 2010 (4BC49F60)
hiber_dumpfve.sys       Mon Jul 13 19:21:51 2009 (4A5BC18F)
RTKVHD64.sys            Tue Sep 21 04:09:43 2010 (4C986847)
ENG64.SYS               Mon Dec 13 20:47:30 2010 (4D06CCB2)
dc3d.sys                Thu Jul 01 06:07:45 2010 (4C2C68F1)
point64.sys             Tue Jun 29 04:54:31 2010 (4C29B4C7)
If all of this doesn't work out, please try Driver Verifier according to these directions:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Delete these registry keys (works in XP, Vista, Win7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users

Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Thu Feb 10 04:09:47.752 2011 (UTC - 4:00)
System Uptime: 1 days 0:32:29.656
BugCheck D1, {2c0, 2, 0, fffff880080f60f1}
*** WARNING: Unable to verify timestamp for hiber_iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for hiber_iaStor.sys
Probably caused by : hiber_iaStor.sys ( hiber_iaStor+6f0f1 )
FAILURE_BUCKET_ID:  X64_0xD1_hiber_iaStor+6f0f1
Bugcheck code 000000D1
Arguments 00000000`000002c0 00000000`00000002 00000000`00000000 fffff880`080f60f1
BiosVersion = F.15
BiosReleaseDate = 04/26/2010
My System SpecsSystem Spec

 Brief, intermittent BSOD

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