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Windows 7: ntsokrnl.exe issue and dump file

25 Mar 2011   #1
snapaxp

Windows 7 Home Premium 64 Bit
 
 
ntsokrnl.exe issue and dump file

Hi, my month old Dell with Windows 7 Home Premium 64 bit had been running fine. Today I came home and my hard drives could not be recognized and would not boot. Tried fiddling with Bios to no avail and reset the Bios to defaults. Finally unhooked the SATA drive that is the backup and the computer rebooted fine into both safe mode then "regular" mode.

Additional Information - The backup hard drive is a Seagate 750 GB drive with Windows XP on it. It used to be my main system until I had repeated BSOD issue that could not be fixed, hence the new Win 7 Dell. I plugged it in as a secondary drive, Win 7 auto ran a chkdsk on it, fixed errors, and the system had been running stable for about a month with both drives connected.

I have uploaded the dump file and am asking for any assistance in fixing the issue. Thank you!


My System SpecsSystem Spec
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25 Mar 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by snapaxp View Post
Hi, my month old Dell with Windows 7 Home Premium 64 bit had been running fine. Today I came home and my hard drives could not be recognized and would not boot. Tried fiddling with Bios to no avail and reset the Bios to defaults. Finally unhooked the SATA drive that is the backup and the computer rebooted fine into both safe mode then "regular" mode.

Additional Information - The backup hard drive is a Seagate 750 GB drive with Windows XP on it. It used to be my main system until I had repeated BSOD issue that could not be fixed, hence the new Win 7 Dell. I plugged it in as a secondary drive, Win 7 auto ran a chkdsk on it, fixed errors, and the system had been running stable for about a month with both drives connected.

I have uploaded the dump file and am asking for any assistance in fixing the issue. Thank you!

Momory corruption caused by either Adobe distiller, or avast.


I would

1-remove avast and replace with Microsoft security essentials.


http://files.avast.com/files/eng/aswclear5.exe

http://www.microsoft.com/security_essentials/



2-re-install or remove distiller (at least to test)


3- run memtest to check the memory.

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program.

Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.
My System SpecsSystem Spec
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 ntsokrnl.exe issue and dump file




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