New
#11
Sounds good! Let us know either way.
dont know if this is related to BSOD's, but, the sound, (realtek high def audio) keeps disapearing?? the drivers are installed, and the sound is working perfectly, then you shut down for a while and when you restart it says no audio output device installed?? reinstall the drivers and the sound works again, until you shutdown??
any ideas??
another BSOD at startup, I've uploaded the dump file, again couldnt create perfmon /report as it times out with an error
was thinking of cloning the disk to a new disk to see if it was the hard drive, as did a sfc /scannow and it came back with system file errors some of which could not be recovered, was wondering if the hard drive was faulty??
has anyone any idea on this mini dump please??
This last dump blames the windows security processor. There's no way to update this since it's a windows core file and I doubt that's the cause of the crash. You had stated that you ran a system file check and it said that there were errors. You can attempt a repair install and once it's finished run another system file check and see if the errors exist.
Repair Install
Is your sound on board or do you have an actual sound card?
Code:Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\Mike\Downloads\Windows_NT6_BSOD_jcgriff22\Windows_NT6_BSOD_jcgriff2\040111-19281-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7601.17514.x86fre.win7sp1_rtm.101119-1850 Machine Name: Kernel base = 0x8363e000 PsLoadedModuleList = 0x83788850 Debug session time: Fri Apr 1 08:30:07.611 2011 (UTC - 4:00) System Uptime: 0 days 0:02:56.642 Loading Kernel Symbols ............................................................... ................................................................ .............. Loading User Symbols Loading unloaded module list .... 1: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* PAGE_FAULT_IN_NONPAGED_AREA (50) Invalid system memory was referenced. This cannot be protected by try-except, it must be protected by a Probe. Typically the address is just plain bad or it is pointing at freed memory. Arguments: Arg1: 94b7009c, memory referenced. Arg2: 00000000, value 0 = read operation, 1 = write operation. Arg3: 9cd4b784, If non-zero, the instruction address which referenced the bad memory address. Arg4: 00000000, (reserved) Debugging Details: ------------------ Unable to load image \SystemRoot\system32\drivers\spsys.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for spsys.sys *** ERROR: Module load completed but symbols could not be loaded for spsys.sys Could not read faulting driver name READ_ADDRESS: GetPointerFromAddress: unable to read from 837a8718 Unable to read MiSystemVaType memory at 837881a0 94b7009c FAULTING_IP: spsys+53784 9cd4b784 833900 cmp dword ptr [ecx],0 MM_INTERNAL_CODE: 0 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x50 PROCESS_NAME: sppsvc.exe CURRENT_IRQL: 0 TRAP_FRAME: 8b40eb44 -- (.trap 0xffffffff8b40eb44) ErrCode = 00000000 eax=00000020 ebx=00000a2a ecx=94b7009c edx=00000000 esi=94b45188 edi=00000020 eip=9cd4b784 esp=8b40ebb8 ebp=8b40ebc0 iopl=0 nv up ei pl nz na po nc cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010202 spsys+0x53784: 9cd4b784 833900 cmp dword ptr [ecx],0 ds:0023:94b7009c=???????? Resetting default scope LAST_CONTROL_TRANSFER: from 8367f3d8 to 836cc41b STACK_TEXT: 8b40eb2c 8367f3d8 00000000 94b7009c 00000000 nt!MmAccessFault+0x106 8b40eb2c 9cd4b784 00000000 94b7009c 00000000 nt!KiTrap0E+0xdc WARNING: Stack unwind information not available. Following frames may be wrong. 8b40ebc0 9cd48f46 94b45188 94b6ee30 94b70020 spsys+0x53784 8b40ebdc 9cd1e47b 8b40f534 94b6f3e0 94b6ee30 spsys+0x50f46 8b40ec00 9cd1970a 8b40f534 94b78000 94b78000 spsys+0x2647b 8b40f4e0 9cd1e303 94b4b455 8b40f534 94b6d540 spsys+0x2170a 8b40f54c 9cd2ee71 a14d7305 00000090 a14d7305 spsys+0x26303 8b40f588 9cd2f355 00000040 a14d7305 00000090 spsys+0x36e71 8b40f5bc 9cd2f3c3 00020040 a14d7305 00000090 spsys+0x37355 8b40f5e0 9cd1e548 a14d7305 00000090 00000080 spsys+0x373c3 8b40f828 9cd3f28b 00000080 8b40f858 a14d7305 spsys+0x26548 8b40f8e4 9cd3a591 9a97a438 a14d7305 00000000 spsys+0x4728b 8b40f974 9cd3a424 9a97a438 9a97a438 00000000 spsys+0x42591 8b40f98c 9cd42951 0097a438 00000000 9a97a428 spsys+0x42424 8b40f9b4 9cd431ce 0097a428 00000000 94b11008 spsys+0x4a951 8b40f9cc 9cd39e9d 94b11008 00000058 8b25c4a8 spsys+0x4b1ce 8b40fa50 9cd386cf 00c4f1e8 00c4f1f0 00000002 spsys+0x41e9d 8b40fa80 836b8906 8b40fb60 838859e5 97dc1bc3 spsys+0x406cf 8b40fa88 838859e5 97dc1bc3 8b40fc30 00000000 nt!ObfReferenceObject+0x12 8b40fa8c 97dc1bc3 8b40fc30 00000000 87b0f468 nt!IopParseDevice+0x160b 8b40fa90 8b40fc30 00000000 87b0f468 8b40fc60 0x97dc1bc3 8b40fa94 00000000 87b0f468 8b40fc60 00000000 0x8b40fc30 STACK_COMMAND: kb FOLLOWUP_IP: spsys+53784 9cd4b784 833900 cmp dword ptr [ecx],0 SYMBOL_STACK_INDEX: 2 SYMBOL_NAME: spsys+53784 FOLLOWUP_NAME: MachineOwner MODULE_NAME: spsys IMAGE_NAME: spsys.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4a085436 FAILURE_BUCKET_ID: 0x50_spsys+53784 BUCKET_ID: 0x50_spsys+53784 Followup: MachineOwner --------- 1: kd> lmntsm start end module name 841a6000 841ee000 ACPI ACPI.sys Sat Nov 20 03:37:52 2010 (4CE788E0) 8d630000 8d68a000 afd afd.sys Sat Nov 20 03:40:00 2010 (4CE78960) 8d7e3000 8d7f5000 AgileVpn AgileVpn.sys Mon Jul 13 19:55:00 2009 (4A5BC954) 95be8000 95bfa000 amdk8 amdk8.sys Mon Jul 13 19:11:03 2009 (4A5BBF07) 84329000 84332000 amdxata amdxata.sys Fri Mar 19 12:19:01 2010 (4BA3A3F5) 95b74000 95b756c0 ASACPI ASACPI.sys Wed May 13 07:11:32 2009 (4A0AAAE4) 842ed000 842f6000 atapi atapi.sys Mon Jul 13 19:11:15 2009 (4A5BBF13) 842f6000 84319000 ataport ataport.SYS Sat Nov 20 03:38:00 2010 (4CE788E8) 97910000 9795d000 ATMFD ATMFD.DLL Fri Jan 07 00:43:36 2011 (4D26A808) 897f1000 897f8000 Beep Beep.SYS Mon Jul 13 19:45:00 2009 (4A5BC6FC) 8d7a7000 8d7b5000 blbdrive blbdrive.sys Mon Jul 13 19:23:04 2009 (4A5BC1D8) 84032000 8403a000 BOOTVID BOOTVID.dll Mon Jul 13 21:04:34 2009 (4A5BD9A2) 965a5000 965be000 bowser bowser.sys Mon Jul 13 19:14:21 2009 (4A5BBFCD) 978f0000 9790e000 cdd cdd.dll unavailable (00000000) 8437c000 8439b000 cdrom cdrom.sys Sat Nov 20 03:38:09 2010 (4CE788F1) 8407c000 84127000 CI CI.dll Sat Nov 20 07:05:17 2010 (4CE7B97D) 897a7000 897cc000 CLASSPNP CLASSPNP.SYS Mon Jul 13 19:11:20 2009 (4A5BBF18) 8403a000 8407c000 CLFS CLFS.SYS Mon Jul 13 19:11:10 2009 (4A5BBF0E) 89584000 895e1000 cng cng.sys Mon Jul 13 19:32:55 2009 (4A5BC427) 8d7d6000 8d7e3000 CompositeBus CompositeBus.sys Sat Nov 20 04:50:21 2010 (4CE799DD) 9648b000 96498000 crashdmp crashdmp.sys Mon Jul 13 19:45:50 2009 (4A5BC72E) 8d78f000 8d7a7000 dfsc dfsc.sys Sat Nov 20 03:42:32 2010 (4CE789F8) 8d783000 8d78f000 discache discache.sys Mon Jul 13 19:24:04 2009 (4A5BC214) 89796000 897a7000 disk disk.sys Mon Jul 13 19:11:28 2009 (4A5BBF20) 96468000 96481000 drmk drmk.sys Mon Jul 13 20:36:05 2009 (4A5BD2F5) 964a3000 964ac000 dump_atapi dump_atapi.sys Mon Jul 13 19:11:15 2009 (4A5BBF13) 96498000 964a3000 dump_dumpata dump_dumpata.sys Mon Jul 13 19:11:16 2009 (4A5BBF14) 964ac000 964bd000 dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:12:47 2009 (4A5BBF6F) 96481000 9648b000 Dxapi Dxapi.sys Mon Jul 13 19:25:25 2009 (4A5BC265) 95a07000 95abe000 dxgkrnl dxgkrnl.sys Sat Nov 20 04:08:14 2010 (4CE78FFE) 95abe000 95af7000 dxgmms1 dxgmms1.sys Wed Feb 02 22:45:05 2011 (4D4A24C1) 95bbd000 95bc8800 fetn62 fetn62.sys Thu Feb 17 18:55:30 2011 (4D5DB572) 84366000 84377000 fileinfo fileinfo.sys Mon Jul 13 19:21:51 2009 (4A5BC18F) 84332000 84366000 fltmgr fltmgr.sys Mon Jul 13 19:11:13 2009 (4A5BBF11) 895ef000 895f8000 Fs_Rec Fs_Rec.sys Mon Jul 13 19:11:14 2009 (4A5BBF12) 89764000 89796000 fvevol fvevol.sys Sat Nov 20 03:40:22 2010 (4CE78976) 89967000 89998000 fwpkclnt fwpkclnt.sys Sat Nov 20 03:39:08 2010 (4CE7892C) 89800000 89811000 gagp30kx gagp30kx.sys Mon Jul 13 19:25:42 2009 (4A5BC276) 83607000 8363e000 hal halmacpi.dll Sat Nov 20 03:37:38 2010 (4CE788D2) 95bc9000 95be8000 HDAudBus HDAudBus.sys Sat Nov 20 04:59:28 2010 (4CE79C00) 96520000 965a5000 HTTP HTTP.sys Sat Nov 20 03:40:17 2010 (4CE78971) 899ef000 899f7000 hwpolicy hwpolicy.sys Sat Nov 20 03:37:35 2010 (4CE788CF) 95b76000 95b8e000 i8042prt i8042prt.sys Mon Jul 13 19:11:23 2009 (4A5BBF1B) 95b8e000 95b9b000 kbdclass kbdclass.sys Mon Jul 13 19:11:15 2009 (4A5BBF13) 80bbd000 80bc5000 kdcom kdcom.dll Mon Jul 13 21:08:58 2009 (4A5BDAAA) 95e7c000 95eb0000 ks ks.sys Sat Nov 20 04:50:17 2010 (4CE799D9) 89571000 89584000 ksecdd ksecdd.sys Sat Nov 20 03:38:54 2010 (4CE7891E) 89712000 89737000 ksecpkg ksecpkg.sys Mon Jul 13 19:34:00 2009 (4A5BC468) 964fd000 9650d000 lltdio lltdio.sys Mon Jul 13 19:53:18 2009 (4A5BC8EE) 964c8000 964e3000 luafv luafv.sys Mon Jul 13 19:15:44 2009 (4A5BC020) 84016000 84021000 mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Mon Jul 13 19:13:13 2009 (4A5BBF89) 964bd000 964c8000 monitor monitor.sys Mon Jul 13 19:25:58 2009 (4A5BC286) 95ba6000 95bb3000 mouclass mouclass.sys Mon Jul 13 19:11:15 2009 (4A5BBF13) 842d7000 842ed000 mountmgr mountmgr.sys Sat Nov 20 03:38:09 2010 (4CE788F1) 8439b000 843c1680 MpFilter MpFilter.sys Tue Sep 14 17:23:59 2010 (4C8FE7EF) 9ccf2000 9ccf7900 MpKslfd4f16f8 MpKslfd4f16f8.sys Tue Mar 30 22:06:14 2010 (4BB2AE16) 96200000 96209200 MpNWMon MpNWMon.sys Tue Sep 14 17:23:50 2010 (4C8FE7E6) 965be000 965d0000 mpsdrv mpsdrv.sys Mon Jul 13 19:52:52 2009 (4A5BC8D4) 965d0000 965f3000 mrxsmb mrxsmb.sys Sat Nov 20 03:42:40 2010 (4CE78A00) 95f13000 95f4e000 mrxsmb10 mrxsmb10.sys Sat Nov 20 03:44:15 2010 (4CE78A5F) 95f4e000 95f69000 mrxsmb20 mrxsmb20.sys Sat Nov 20 03:42:47 2010 (4CE78A07) 89408000 89413000 Msfs Msfs.SYS Mon Jul 13 19:11:26 2009 (4A5BBF1E) 841f7000 841ff000 msisadrv msisadrv.sys Mon Jul 13 19:11:09 2009 (4A5BBF0D) 89546000 89571000 msrpc msrpc.sys Mon Jul 13 19:11:59 2009 (4A5BBF3F) 8d779000 8d783000 mssmbios mssmbios.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD) 899df000 899ef000 mup mup.sys Mon Jul 13 19:14:14 2009 (4A5BBFC6) 8961d000 896d4000 ndis ndis.sys Sat Nov 20 03:39:19 2010 (4CE78937) 8d618000 8d623000 ndistapi ndistapi.sys Mon Jul 13 19:54:24 2009 (4A5BC930) 95e12000 95e34000 ndiswan ndiswan.sys Sat Nov 20 05:07:48 2010 (4CE79DF4) 95f02000 95f13000 NDProxy NDProxy.SYS Sat Nov 20 05:07:39 2010 (4CE79DEB) 8d6e2000 8d6f0000 netbios netbios.sys Mon Jul 13 19:53:54 2009 (4A5BC912) 8d68a000 8d6bc000 netbt netbt.sys Sat Nov 20 03:39:22 2010 (4CE7893A) 896d4000 89712000 NETIO NETIO.SYS Sat Nov 20 03:40:03 2010 (4CE78963) 9cce6000 9ccf1c00 NisDrvWFP NisDrvWFP.sys Tue Sep 14 17:24:12 2010 (4C8FE7FC) 843e3000 843f1000 Npfs Npfs.SYS Mon Jul 13 19:11:31 2009 (4A5BBF23) 8d76f000 8d779000 nsiproxy nsiproxy.sys Mon Jul 13 19:12:08 2009 (4A5BBF48) 8363e000 83a50000 nt ntkrpamp.exe Sat Nov 20 03:42:49 2010 (4CE78A09) 89417000 89546000 Ntfs Ntfs.sys Sat Nov 20 03:39:08 2010 (4CE7892C) 897ea000 897f1000 Null Null.SYS Mon Jul 13 19:11:12 2009 (4A5BBF10) 90600000 90601040 nvBridge nvBridge.kmd Fri Jan 07 20:57:19 2011 (4D27C47F) 90606000 90fffee0 nvlddmkm nvlddmkm.sys Fri Jan 07 21:03:58 2011 (4D27C60E) 8d6c3000 8d6e2000 pacer pacer.sys Mon Jul 13 19:53:58 2009 (4A5BC916) 95b5c000 95b74000 parport parport.sys Mon Jul 13 19:45:34 2009 (4A5BC71E) 8424c000 8425d000 partmgr partmgr.sys Sat Nov 20 03:38:14 2010 (4CE788F6) 965f3000 965fa000 parvdm parvdm.sys Mon Jul 13 19:45:29 2009 (4A5BC719) 84217000 84241000 pci pci.sys Sat Nov 20 03:37:57 2010 (4CE788E5) 842c0000 842ce000 PCIIDEX PCIIDEX.SYS Mon Jul 13 19:11:15 2009 (4A5BBF13) 895e1000 895ef000 pcw pcw.sys Mon Jul 13 19:11:10 2009 (4A5BBF0E) 95f69000 96000000 peauth peauth.sys Mon Jul 13 20:35:44 2009 (4A5BD2E0) 95b9b000 95ba6000 point32k point32k.sys Fri May 08 04:35:39 2009 (4A03EEDB) 96439000 96468000 portcls portcls.sys Mon Jul 13 19:51:00 2009 (4A5BC864) 84021000 84032000 PSHED PSHED.dll Mon Jul 13 21:09:36 2009 (4A5BDAD0) 84377000 8437bc60 PxHelp20 PxHelp20.sys Wed Mar 03 18:56:31 2004 (404670AF) 8d600000 8d618000 rasl2tp rasl2tp.sys Mon Jul 13 19:54:33 2009 (4A5BC939) 95e34000 95e4c000 raspppoe raspppoe.sys Mon Jul 13 19:54:53 2009 (4A5BC94D) 95e4c000 95e63000 raspptp raspptp.sys Mon Jul 13 19:54:47 2009 (4A5BC947) 95e63000 95e7a000 rassstp rassstp.sys Mon Jul 13 19:54:57 2009 (4A5BC951) 8d72e000 8d76f000 rdbss rdbss.sys Sat Nov 20 03:42:44 2010 (4CE78A04) 897f8000 89800000 RDPCDD RDPCDD.sys Sat Nov 20 05:22:19 2010 (4CE7A15B) 895f8000 89600000 rdpencdd rdpencdd.sys Mon Jul 13 20:01:39 2009 (4A5BCAE3) 89400000 89408000 rdprefmp rdprefmp.sys Mon Jul 13 20:01:41 2009 (4A5BCAE5) 89737000 89764000 rdyboost rdyboost.sys Sat Nov 20 04:00:07 2010 (4CE78E17) 9650d000 96520000 rspndr rspndr.sys Mon Jul 13 19:53:20 2009 (4A5BC8F0) 96212000 96438600 RTKVHDA RTKVHDA.sys Tue Jan 06 06:04:38 2009 (49633AC6) 95e00000 95e0a000 secdrv secdrv.SYS Wed Sep 13 09:18:32 2006 (45080528) 95bb3000 95bbd000 serenum serenum.sys Mon Jul 13 19:45:27 2009 (4A5BC717) 8d6f0000 8d70a000 serial serial.sys Mon Jul 13 19:45:33 2009 (4A5BC71D) 899d7000 899df000 spldr spldr.sys Mon May 11 12:13:47 2009 (4A084EBB) 9ccf8000 9cd62000 spsys spsys.sys Mon May 11 12:37:10 2009 (4A085436) 9cc95000 9cce6000 srv srv.sys Sat Nov 20 03:45:29 2010 (4CE78AA9) 9cc46000 9cc95000 srv2 srv2.sys Sat Nov 20 03:44:35 2010 (4CE78A73) 9cc18000 9cc39000 srvnet srvnet.sys Sat Nov 20 03:44:27 2010 (4CE78A6B) 95e7a000 95e7b380 swenum swenum.sys Mon Jul 13 19:45:08 2009 (4A5BC704) 8981d000 89967000 tcpip tcpip.sys Sat Nov 20 03:41:36 2010 (4CE789C0) 9cc39000 9cc46000 tcpipreg tcpipreg.sys Sat Nov 20 05:07:13 2010 (4CE79DD1) 843f1000 843fd000 TDI TDI.SYS Sat Nov 20 03:39:18 2010 (4CE78936) 84200000 84217000 tdx tdx.sys Sat Nov 20 03:39:17 2010 (4CE78935) 8d71d000 8d72e000 termdd termdd.sys Sat Nov 20 05:21:10 2010 (4CE7A116) 978c0000 978c9000 TSDDD TSDDD.dll Mon Jul 13 20:01:40 2009 (4A5BCAE4) 8d7b5000 8d7d6000 tunnel tunnel.sys Sat Nov 20 05:06:40 2010 (4CE79DB0) 95eb0000 95ebe000 umbus umbus.sys Sat Nov 20 05:00:23 2010 (4CE79C37) 95b4d000 95b5c000 usbehci usbehci.sys Mon Jul 13 19:51:14 2009 (4A5BC872) 95ebe000 95f02000 usbhub usbhub.sys Sat Nov 20 05:00:34 2010 (4CE79C42) 95b02000 95b4d000 USBPORT USBPORT.SYS Mon Jul 13 19:51:13 2009 (4A5BC871) 95af7000 95b02000 usbuhci usbuhci.sys Mon Jul 13 19:51:10 2009 (4A5BC86E) 84241000 8424c000 vdrvroot vdrvroot.sys Mon Jul 13 19:46:19 2009 (4A5BC74B) 89600000 8960c000 vga vga.sys Mon Jul 13 19:25:50 2009 (4A5BC27E) 842b8000 842c0000 viaide viaide.sys Mon Jul 13 19:11:20 2009 (4A5BBF18) 842ce000 842d7000 ViBus ViBus.sys Mon Mar 26 03:26:24 2007 (460775A0) 843c2000 843e3000 VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:25:49 2009 (4A5BC27D) 84319000 84329000 ViPrt ViPrt.sys Mon Mar 26 03:26:26 2007 (460775A2) 8425d000 8426d000 volmgr volmgr.sys Sat Nov 20 03:38:06 2010 (4CE788EE) 8426d000 842b8000 volmgrx volmgrx.sys Mon Jul 13 19:11:41 2009 (4A5BBF2D) 89998000 899d7000 volsnap volsnap.sys Sat Nov 20 03:38:13 2010 (4CE788F5) 8d70a000 8d71d000 wanarp wanarp.sys Sat Nov 20 05:07:45 2010 (4CE79DF1) 8960c000 89619000 watchdog watchdog.sys Mon Jul 13 19:24:10 2009 (4A5BC21A) 84127000 84198000 Wdf01000 Wdf01000.sys Mon Jul 13 19:11:36 2009 (4A5BBF28) 84198000 841a6000 WDFLDR WDFLDR.SYS Mon Jul 13 19:11:25 2009 (4A5BBF1D) 8d6bc000 8d6c3000 wfplwf wfplwf.sys Mon Jul 13 19:53:51 2009 (4A5BC90F) 97660000 978ad000 win32k win32k.sys Tue Jan 04 22:50:40 2011 (4D23EA90) 841ee000 841f7000 WMILIB WMILIB.SYS Mon Jul 13 19:11:22 2009 (4A5BBF1A) 964e3000 964fd000 WudfPf WudfPf.sys Sat Nov 20 04:58:55 2010 (4CE79BDF) Unloaded modules: 897cc000 897d9000 crashdmp.sys Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 0000D000 89811000 8981c000 dump_ataport Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 0000B000 899f7000 89a00000 dump_atapi.s Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 00009000 897d9000 897ea000 dump_dumpfve Timestamp: unavailable (00000000) Checksum: 00000000 ImageSize: 00011000
the sound is onboard, and this has happened on 4 completely seperate clean installations, now windows 7 SP1 wont install either?? everything seems fine until some of the windows updates then all hell breaks loose, ie, certain updates wont install, SP1 wont install, the sound disappears????
Its doing my head in???
Can you upload a new report. It should show me what kind of errors you are getting with the windows updates.
I think everything is related to the onboard audio. I've just installed a small soundblaster sound card in it, and disabled the onboard, and the sound doesnt disappear any more, and updates are working fine again. Really being an oldish 939 I think its not really worth working on any longer, so I shall tell him to upgrade it sooner rather than later.
So many thanks for your time and effort, it was most appreciated