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Windows 7: BSOD on startup

27 Mar 2011   #1
mrtom

Windows 7 64 bit
 
 
BSOD on startup

I have been having troubles now for almost a month, originally when I tried to play a graphically intensive game, I would get artifacts and then it would freeze up. I have been playing around with a few different drivers and now the problem has worsened. I can only run in safe mode when any nvidia driver is installed because on startup I get a flickering black screen at the log on point then there is a freeze, followed by a BSOD 0x116 nvlddmkm.sys.

I have also opened up the back and there doesn't seem to be any dust build up.
  • Asus g51j - Notebook - latest bios (208)
  • Windows 7x64 OEM
  • 15 months old
  • gtx 260m gpu
  • drivers tried: 258.96, 260.89, 260.99, 266.58, 267.34, 267.76
  • Each time i have uninstalled and used driver sweeper.

Any help would be greatly appreciated!


My System SpecsSystem Spec
.
27 Mar 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by mrtom View Post
I have been having troubles now for almost a month, originally when I tried to play a graphically intensive game, I would get artifacts and then it would freeze up. I have been playing around with a few different drivers and now the problem has worsened. I can only run in safe mode when any nvidia driver is installed because on startup I get a flickering black screen at the log on point then there is a freeze, followed by a BSOD 0x116 nvlddmkm.sys.

I have also opened up the back and there doesn't seem to be any dust build up.
  • Asus g51j - Notebook - latest bios (208)
  • Windows 7x64 OEM
  • 15 months old
  • gtx 260m gpu
  • drivers tried: 258.96, 260.89, 260.99, 266.58, 267.34, 267.76
  • Each time i have uninstalled and used driver sweeper.

Any help would be greatly appreciated!
These were caused by a video problem. Could be driver, card, power, or heat.

I would start with re-installing JUST the driver (no other utilities).

If that doesnt help download cpu-z, and gpu-z to keep an eye on the temps.

If that isnt the answer we can start investigating the power.

In the mean time I would test the ram

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program.

Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

AND run a system file check

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Read here for more information SFC /SCANNOW Command - System File Checker

Let us know the results from the report at the end.



Ken J

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\diagtoolreports\032611-58827-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0xfffff800`04002000 PsLoadedModuleList = 0xfffff800`04247e90
Debug session time: Sat Mar 26 14:57:02.258 2011 (GMT-4)
System Uptime: 0 days 0:01:05.131
Loading Kernel Symbols
...............................................................
................................................................
...........................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 117, {fffffa8004be7010, fffff8800f611354, 0, 0}

Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+156354 )

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_TIMEOUT_DETECTED (117)
The display driver failed to respond in timely fashion.
(This code can never be used for real bugcheck).
Arguments:
Arg1: fffffa8004be7010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800f611354, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000000, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+156354
fffff880`0f611354 ??              ???

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_TIMEOUT

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b


CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x117

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`07308400 fffff880`048e15f7 : fffffa80`04be7010 102906c9`a00038bf 00000000`00000000 fffffa80`06fdc901 : watchdog!WdDbgReportRecreate+0xa3
fffff880`07308920 fffff880`048e2075 : fffff8a0`03b5cffc fffff8a0`03c04740 fffff8a0`03a083c1 00000000`00154c3b : dxgkrnl!TdrUpdateDbgReport+0xcb
fffff880`07308970 fffff880`048e2ce2 : fffffa80`04be7010 fffffa80`04be7010 fffffa80`06ed4830 fffffa80`06fdc010 : dxgkrnl!TdrCollectDbgInfoStage1+0x92d
fffff880`07308a10 fffff880`04989f07 : fffffa80`04be7010 00000000`00000000 fffffa80`06ed4830 fffffa80`06fdc010 : dxgkrnl!TdrIsRecoveryRequired+0x17a
fffff880`07308a40 fffff880`049b3b75 : 00000000`ffffffff 00000000`00000fae 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`07308b20 fffff880`049b22bb : 00000000`00000102 00000000`00000000 00000000`00000fae 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`07308b50 fffff880`049852c6 : ffffffff`ff676980 fffffa80`06fdc010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`07308bf0 fffff880`049b1e7a : 00000000`00000000 fffffa80`06ed4830 00000000`00000080 fffffa80`06fdc010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`07308d00 fffff800`0431fcce : 00000000`fffffc32 fffffa80`06fadb60 fffffa80`036632f0 fffffa80`06fadb60 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`07308d40 fffff800`04073fe6 : fffff800`041f4e80 fffffa80`06fadb60 fffff800`04202cc0 fffff880`01442384 : nt!PspSystemThreadStartup+0x5a
fffff880`07308d80 00000000`00000000 : fffff880`07309000 fffff880`07303000 fffff880`07307ee0 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+156354
fffff880`0f611354 ??              ???

SYMBOL_NAME:  nvlddmkm+156354

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d27c6da

FAILURE_BUCKET_ID:  X64_0x117_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x117_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
27 Mar 2011   #3
mrtom

Windows 7 64 bit
 
 

Thank you for your reply Ken!

I tried to reinstall only the driver, no change.
I dont have any blank media (I'll get some cds tomorrow), so i ran memtest in safe mode, which didn't report anything.

The temperatures are mid 60C which seems ok.
I am beginning to think that it could be a power issue. During the last few boots at the windows login the screen has gone completely blank. However, when I take out the AC power and let the laptop run on battery, windows logs on and starts. Only then when I plug the power back in, artifacts start to appear. This process is accelerated if the power option is set to 'high performance'. Still, the temperatures are not increasing but the artifacts do appear, leading to the graphics driver being reset or a BSOD.

I ran the scan and it did report some errors, I have attached the log file.
Thanks,
Tom
My System SpecsSystem Spec
.

29 Mar 2011   #4
mrtom

Windows 7 64 bit
 
 

I ran the memory test overnight and had 11 passes with no errors
My System SpecsSystem Spec
Reply

 BSOD on startup




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